Originally Posted by HoustonConsultant

My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.

I do not think there is any other service I would use that has this unreliable a website.

There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).

That is true love.