Originally Posted by
itsaboutthejourney
Hyatt asked me to do a survey on the website the other day. Wow, I ripped into them for such a crappy website that is in stark comparison to the great service their hotels provide.
The last time I took the website survey, a year or two ago, it didn't even provide that opportunity to make free-form comments. It seemed like all the questions and responses were designed to put the site in a good light. Since then, I have declined those occasional requests to take the survey.