Originally Posted by
mattm199
Gets stranger......
I contacted GP service on the website form and got the reply
I am sorry for the inconvenience that you have experienced. Recently,
you received a Platinum Extra Certificate with incorrect member
information. In an effort to ensure the security of your Hyatt Gold
Passport account, we have placed your membership account on hold and
will be providing you with a new account number. We will ensure all
your information and membership activity are unaffected by this changed.
But I haven't had or used a Platinum Extra Certificate anytime recently; and it makes no sense saying I need a new account number!
I emailed back to ask when and how this might be fixed, so will see....
So much for making any more Hyatt reservations this week as I was planning though!
Any thoughts, Bill ?
I received this same form-letter message by e-mail today. Not sure if it is in direct response to my query via the site. In response to my query I received a request for my postal address to verify identity; sent it off on Fri and have not heard back. I actually did request a Plat Extras certificate about a moth ago. It has not yet arrived, but that is not surprising because in the past it has taken about 6 weeks. My message had a new account number, but it does not start with a "G". I liked my old number; I've had it for almost 30 years
