Originally Posted by
bbernahl
Bill again. The reservation system is up but very slow. This is causing some transactions on Hyatt.com to fail (but many are getting through - depends on the server you're hitting). The team in IT is looking into this vigorously.
Bill, thanks again for dropping by here to keep us informed. Do you believe that the hyatt.com team understands its current level of (under)performance? Given the large amount of errors and downtime I see on hyatt.com, I'm not sure which of the following is occurring:
1) The team believes it is providing an acceptable level of service, blissfully unaware of the poor performance exhibited.
2) The team is aware of most outages and is working to provide a much higher standard of service.
Basically, should we be reporting incidents where we find downtime, unexplained errors, missing reservations, or unacceptable performance to help provide better service?