I just completed four reservations on the website, and all four eventually generated confirmation numbers, confirmation emails, and correctly debited certificates and points from my account, but there were error messages all along the way.

I got done what I needed to get done...eventually...but it's clear that this website has major, major problems that most other top-tier travel brands aren't having in fifteen years into the 21st century.

Some of the error messages looked like things I would have generated myself when I was horsing around with web design in the late 90's.

Oh, and whenever I get an email from Hyatt with a link to log into my account, I always get the "forbidden" message. I always have to type in the Goldpassport.com URL into my browser. Not a huge deal, but still...it's amateur hour. Not a professional look.