Originally Posted by Blueskyheaven

I asked for her info during the call and she says she is Kerry. That's it and no ID or anything. Sound's like guy's name. I called the Guest Relation later and complained about her but the rep says there could be many in that name and without additional info, it is hard to know who or track who that was but said sorry. She said they can ask nicely if the reservation was for business or pleasure and it is actually to know if there will be conference and to see if there will be corporate rates discounts. But she told me the first agent was way out of the line with " Why the Hyatt? When asked why does it matter, responds back with " it has to be business or pleasure ONLY!