Originally Posted by OsakaWino

Could not disagree more. In a rush to make or cancel a reservation? There is more than a 50% chance that the website will malfunction. When that happens the phone lines often involve a wait. If this means that the res cannot be canceled prior to the cancellation deadline, even if waiting to the last 60 seconds, then Hyatt is liable.

When you accept the T&C of Hyatt.com Hyatt.com also implicitly accepts the liability and their responsibility for 24-hr accessibility is legally binding.

There is no excuse for incompetence of this magnitude.