Originally Posted by
hailstorm
I rag on the website like everyone else, but all the issues are things that I can work around. The fact remains that I choose to stay at Hyatts based on the quality of facilities and service of the hotels, not the quality of the website.
If the website issues weed out the thin-skinned, then to me, the reduced competition for rooms is worth more than a flawless web experience.
Could not disagree more. In a rush to make or cancel a reservation? There is more than a 50% chance that the website will malfunction. When that happens the phone lines often involve a wait. If this means that the res cannot be canceled prior to the cancellation deadline, even if waiting to the last 60 seconds, then Hyatt is liable.
When you accept the T&C of Hyatt.com Hyatt.com also implicitly accepts the liability and their responsibility for 24-hr accessibility is legally binding.
There is no excuse for incompetence of this magnitude.