Originally Posted by
hailstorm
That does sound like hyperbole. My experience is closer to 5% than 50. And how often is one really in a "rush" to cancel a reservation?
No hyperbole. Whenever I try to check a rate or sign in, there is about a 50% chance of failure on the first try. Whether it is "certificate invalid", "timed out", "we're expecting technical difficulties", etc.
A good portion of those are successful on the second try and most by the third. Maybe the 5% you refer to is a total failure to be able to do anything online, requiring a phone call or pm to Hyatt concierge.
I cancel at least 20 to 30 reservations a year due to weather, often at the last minute and just before I need to leave for the day, so yes, if it takes more than 10 minutes to cancel it is a significant inconvenience.
Minor improvements in visibility do not make up for serious failings in basic connectivity.