Originally Posted by
Andaz5
The two password that they sent did not work, 3rd time it work. Has to be one of the most frustrating websites in the industry, Hyatt seems to have a lack of care in regards to their customer time and frustration. Really hurts your brand to have such a poor website.
I rag on the website like everyone else, but all the issues are things that I can work around. The fact remains that I choose to stay at Hyatts based on the quality of facilities and service of the hotels, not the quality of the website.
If the website issues weed out the thin-skinned, then to me, the reduced competition for rooms is worth more than a flawless web experience.