Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Jan 19, 2015, 10:17 am
      #931  
     
    Join Date: Jan 2014
    Posts: 148
    more likely scenario would be target shutting down this cashcow of loads with ccs because of errors/failures popping up and suspiciously large load amounts on a single swipe.

    i'm pretty sure their frustration tolerance is much lower than amex, as it's a new product for them and they're already averse to any negative connotations with regards to cc's.

    Originally Posted by Brugge
    You mean the way AMEX shut down BB after a few years of doing the exact same thing?
    Iridium7777 is offline  
    Old Jan 19, 2015, 10:38 am
      #932  
     
    Join Date: Jul 2013
    Location: DFW,OVB (Russia)
    Programs: AA HH Gold SPG Gold BA
    Posts: 1,823
    Originally Posted by Brugge
    Sorry, but have to disagree. What happened at Target was a breach of their computer records, and had nothing to do with fraudulent use of ccs at Target stores themselves. The stolen information could be used anywhere, and would most likely be used somewhere other than Target due to the extra scrutiny that Target stores are now having to put up with.
    But, I agree, you also have a valid points. The two go hand in hand IMO
    rgAAFT is offline  
    Old Jan 19, 2015, 10:41 am
      #933  
     
    Join Date: Jan 2015
    Posts: 1
    Hi, I'm new here and didn't get through the whole thread, so I apologize in advance if my question has already been asked and answered! Has anyone had success buying activated redcards from a stranger? I heard that people are selling them on dans deals forums but I'm not sure if it's smart to buy from a stranger. Thanks!
    Michelle F is offline  
    Old Jan 19, 2015, 10:57 am
      #934  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by Michelle F
    Hi, I'm new here and didn't get through the whole thread, so I apologize in advance if my question has already been asked and answered! Has anyone had success buying activated redcards from a stranger? I heard that people are selling them on dans deals forums but I'm not sure if it's smart to buy from a stranger. Thanks!
    Asked and answered multiple times. Make sure you get a card that is already activated with at least $1 on it. No significant reports of problems after that. Dan's deals cheaper and easier to find than Ebay.
    Brugge is offline  
    Old Jan 19, 2015, 1:01 pm
      #935  
     
    Join Date: Feb 2012
    Location: LAX
    Programs: AA, TY, UR, UA, US, WN, MR, SPG
    Posts: 1,453
    Please try to make an effort to keep this thread clean, on topic, and pertinent. That this thread has nearly 1000 posts in under 3 weeks makes it abundantly clear that it is being used more like a chatroom than a discussion thread. It does a service to both the newer members and the method itself to keep discussion limited and on-topic. It can be frustrating to have members new to the topic post every day about the same questions, but we certainly are not helping by adding 3-5 pages of banter every day with one or two value-added posts in between. Let us ask ourselves this, going forward: If it is not asking a question, answering a question, or providing a relevant data point, does it need to be posted?

    Thank you all for the consideration in getting this thread back on track.
    roki is offline  
    Old Jan 19, 2015, 5:54 pm
      #936  
     
    Join Date: Jan 2015
    Posts: 7
    In other news, with the help of RB, SW Companion Pass acquired. Statements closed Friday, got the pass on Sunday.

    Last edited by tcook052; Jan 19, 2015 at 9:17 pm
    John2323 is offline  
    Old Jan 19, 2015, 6:37 pm
      #937  
    Moderator: Travel Buzz
     
    Join Date: Aug 2012
    Location: Sunny San Diego
    Posts: 3,118
    I have just run into a snag activating a RC purchased by someone other than myself. Customer service just told me "only the person who purchased the card and provided the information at the time of purchase can register this card. You cannot."
    Hmmm... not fun.
    StartinSanDiego is offline  
    Old Jan 19, 2015, 7:15 pm
      #938  
     
    Join Date: Nov 2006
    Posts: 116
    Has anybody had issues with getting approval on their Barclaycard Arrival+ for a full $2,500 in 1 day?

    My Arrival+ is new, I've only had it a couple of weeks. I just got my RedCard and went to Target yesterday and loaded $1,000 from the Arrival+ with no problem. Then I tried another $1,000 and was denied. So I tried my Chase Sapphire Preferred and was also denied. Turns out both the Arrival+ and CSP got locked due to suspect activity. I was able to get my CSP unlocked by just clicking a couple links on the fraud email they sent me, and then loaded $1000 and then $500 from the CSP to get to my $2,500 daily limit. When I got home, I called Barclays and got my Arrival+ unlocked too.

    So today I go back to Target and load $1,000 from my Arrival+ no problem. But then I tried another $1,000 and was denied. So I loaded the other $1,500 from my CSP. I got home and logged on to my Arrival+ account expecting to see it locked, but that was not the case. So then why the denial when I tried the second $1,000 load? I'm not near my credit limit on it.

    I would prefer to load from my Arrival+ vs my CSP so hoping I can figure out a solution here.
    bfwolf is offline  
    Old Jan 19, 2015, 7:23 pm
      #939  
     
    Join Date: Sep 2011
    Location: ORD/MDW
    Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
    Posts: 2,894
    Originally Posted by bfwolf
    Has anybody had issues with getting approval on their Barclaycard Arrival+ for a full $2,500 in 1 day?

    My Arrival+ is new, I've only had it a couple of weeks. I just got my RedCard and went to Target yesterday and loaded $1,000 from the Arrival+ with no problem. Then I tried another $1,000 and was denied. So I tried my Chase Sapphire Preferred and was also denied. Turns out both the Arrival+ and CSP got locked due to suspect activity. I was able to get my CSP unlocked by just clicking a couple links on the fraud email they sent me, and then loaded $1000 and then $500 from the CSP to get to my $2,500 daily limit. When I got home, I called Barclays and got my Arrival+ unlocked too.

    So today I go back to Target and load $1,000 from my Arrival+ no problem. But then I tried another $1,000 and was denied. So I loaded the other $1,500 from my CSP. I got home and logged on to my Arrival+ account expecting to see it locked, but that was not the case. So then why the denial when I tried the second $1,000 load? I'm not near my credit limit on it.

    I would prefer to load from my Arrival+ vs my CSP so hoping I can figure out a solution here.
    See the bolded above. You had a $1000.00 transaction at a store and then a minute later tried a second transaction for the exact same amount. This a known fraud alert trigger.

    This is an example of where a single $2,500 payment for loads of $1k + $1k + $500 together (as has been detailed in this thread multiple times) may prove helpful.
    FindAWay is offline  
    Old Jan 19, 2015, 7:25 pm
      #940  
     
    Join Date: Dec 2013
    Posts: 3,555
    Originally Posted by bfwolf
    Has anybody had issues with getting approval on their Barclaycard Arrival+ for a full $2,500 in 1 day?

    My Arrival+ is new, I've only had it a couple of weeks. I just got my RedCard and went to Target yesterday and loaded $1,000 from the Arrival+ with no problem. Then I tried another $1,000 and was denied. So I tried my Chase Sapphire Preferred and was also denied. Turns out both the Arrival+ and CSP got locked due to suspect activity. I was able to get my CSP unlocked by just clicking a couple links on the fraud email they sent me, and then loaded $1000 and then $500 from the CSP to get to my $2,500 daily limit. When I got home, I called Barclays and got my Arrival+ unlocked too.

    So today I go back to Target and load $1,000 from my Arrival+ no problem. But then I tried another $1,000 and was denied. So I loaded the other $1,500 from my CSP. I got home and logged on to my Arrival+ account expecting to see it locked, but that was not the case. So then why the denial when I tried the second $1,000 load? I'm not near my credit limit on it.

    I would prefer to load from my Arrival+ vs my CSP so hoping I can figure out a solution here.
    Your card is just new. Repeating transactions are usually flagged as fraud so I don't think your situation is anything out of the ordinary. To be frank, the fraud dept is just doing their job. Once Barclays start seeing large transactions from Target they will readjust their filter for your account and decline your transactions. I wouldn't worry about it so much. These are just growing pains that you need to endure for any new card.

    Besides your CSP being declined does not have a direct correlation as to why your Barclays card got denied. I bet you don't use your CSP at all for any large transactions and this is the first time you charged a large amount on the CSP card. Best thing to do is any card that you want to employ any MS on, just start training the card and get through the initial fraud reports and talk to the fraud dept and you should be golden after a month or so.
    ericdabbs is offline  
    Old Jan 19, 2015, 7:25 pm
      #941  
     
    Join Date: Jan 2012
    Programs: Marriott/SPG Plat, Hilton Gold
    Posts: 887
    Originally Posted by bfwolf
    So today I go back to Target and load $1,000 from my Arrival+ no problem.
    Probably just software sees 2 transactions for same amount in a short timespan, and is likely to think it's a duplicate transaction. As in, an erroneous duplicate.
    ElPresidente is offline  
    Old Jan 19, 2015, 7:27 pm
      #942  
     
    Join Date: Jul 2013
    Location: DFW,OVB (Russia)
    Programs: AA HH Gold SPG Gold BA
    Posts: 1,823
    Originally Posted by StartinSanDiego
    I have just run into a snag activating a RC purchased by someone other than myself. Customer service just told me "only the person who purchased the card and provided the information at the time of purchase can register this card. You cannot."
    Hmmm... not fun.
    this does not make any sense.
    you cannot register a card that is "un activated" This is what you are doing right then and there "purchasing'" (activating) your temp Redcard
    I think this is more significant than first meets the eye.
    I think this is the first case we've seen where the CSR (understandably) seemed confused as to why you would have a temp Redcard if it's unactivated... I would go to another target to avoid awkward questions .
    rgAAFT is offline  
    Old Jan 19, 2015, 7:29 pm
      #943  
     
    Join Date: Jan 2012
    Programs: Marriott/SPG Plat, Hilton Gold
    Posts: 887
    First time today, I dumped cash from Target ATM. Such tiny machines. When I tried to dump $500, it tells me it can't, must be under $400. Backed off to $300 no problem. So I guess I have to stand there and do $380, then $360?
    ElPresidente is offline  
    Old Jan 19, 2015, 7:47 pm
      #944  
     
    Join Date: Mar 2012
    Location: Boulder
    Programs: AA Plat, CX Silver
    Posts: 2,361
    Tried to load at the register today at the Boulder Target but was told "the system can't load here" and was sent to the CS desk.

    Pretty sure this wasn't a real change, just a cashier who didn't know how to load RB. She seemed unhappy so I didn't fight it. I just paid for my items and loaded at CS no problem.
    txflyer77 is offline  
    Old Jan 19, 2015, 7:51 pm
      #945  
     
    Join Date: Feb 2012
    Location: The place where it gets so hot in the summer some planes can't take off.
    Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
    Posts: 1,454
    Prepaid REDcard (Target) 2015

    I tried to load at the register at supertarget on colorado blvd yesterday and cashier didn't even try it. Went to CS and the guy behind the counter didn't flinch... Put $450 on my ritz Carlton visa with no issues in less than 60 seconds.
    bigshooter is offline  

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