Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jan 15, 2015, 3:51 pm
#781
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
Kind of off topic, but has anyone tried to use RB online at Target? I tried to use it today and Target tried to charge shipping and did not give me 5%. They had my RB coded as AMEX. I used the card successfully about 1 week ago. I tried chatting but the agent just said it was an AMEX card and that there was a $50 minimum for free shipping. I cancelled my order, of course. I also emailed Target.com with my experience. Hopefully, if anyone else has they same problem, they will contact Target.com also. This should be fixed!!
Target responded to my email. They don't understand the problem and said they would refund my shipping for a prior order (not the order I'm trying to place) that I did not pay shipping & got the 5% discount! I'm sure it's a problem with the coding of the Redbird... being coded as AMEX and not RedCard. Of course, this was AFTER I called and talked to a couple people who didn't know a thing either!!
Guess I am SOL until they get enough complaints... so... if anyone else is experiencing this problem... please contact them to get it fixed!!!
Jan 15, 2015, 5:19 pm
#782
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
1st There are some in stores throughout MN, very hit or miss and is not listed so obviously no one knows all of them.
2nd they can be found in the few places that are in the wiki, front lanes, gift card area, etc.
3rd I'm not sure why you bothered to argue with them about it, since no stores are officially carrying them in MN, its no surprise that they would say there was no such thing.
2nd they can be found in the few places that are in the wiki, front lanes, gift card area, etc.
3rd I'm not sure why you bothered to argue with them about it, since no stores are officially carrying them in MN, its no surprise that they would say there was no such thing.
by the level of knowledge most CSRs have about this card, I'd say I'm the only one in my area that has one
but, the good thing is, most clerics are on "try and see" mode (which works for me)
Jan 15, 2015, 6:58 pm
#785
Join Date: Jan 2012
Programs: Marriott/SPG Plat, Hilton Gold
Posts: 887
Trivia. 3 recent transactions:
1) $100 from CC, not asked to show card for last 4 digits.
2) $133.12 AGC, held up the card & clerk says
"let's wait and see if it asks for it". And it did not.
3) $188.66 from CC, not asked to show card for last 4 digits.
So my belief at this point is, that sub $200 the register doesn't ask
to see the card. Some have said they think it's a story policy issue but
it's clear to me it's just a matter of whether the register demands it or not.
1) $100 from CC, not asked to show card for last 4 digits.
2) $133.12 AGC, held up the card & clerk says
"let's wait and see if it asks for it". And it did not.
3) $188.66 from CC, not asked to show card for last 4 digits.
So my belief at this point is, that sub $200 the register doesn't ask
to see the card. Some have said they think it's a story policy issue but
it's clear to me it's just a matter of whether the register demands it or not.
Jan 15, 2015, 7:13 pm
#786
Join Date: Feb 2014
Posts: 215
Data point: I just visited local target in Minnesota (Lino Lakes) and found it was not carried there.
The wiki has a store locator link, which shows no stores in Minnesota participating. The wiki also says "Minnesota (Minneapolis YMMV)" so I'm not sure about the contradiction.
The wiki has a store locator link, which shows no stores in Minnesota participating. The wiki also says "Minnesota (Minneapolis YMMV)" so I'm not sure about the contradiction.
Jan 15, 2015, 7:30 pm
#787
Join Date: Jan 2015
Posts: 6
Really appreciate the guide on how to get RBs on behalf of others but apparently my cousin, who is the only person I know in a market with the RBs available, is really struggling to get to a store and had some confusion about it the first time. Any other suggestions on how to get one (or two)? Would love a PM if you have ideas/suggestions.
Jan 15, 2015, 7:55 pm
#788
Join Date: Nov 2014
Posts: 62
I had the disappearing funds issue on a load on 1/2/15 where I loaded 1000, 1000, 500 in one transaction but one of the 1000 loads didn't go through. The balance was not updated like normal on the receipt. In the redbird web site transaction list all 3 showed up, but then showed 1000 taken out. CC showed the full transaction after posting. I never disputed with Chase, but gave Target/Amex the 10 days they requested to investigate.
I just got an email today that the missing 1000 will be added to my account and it is there already. So all is well with me and I can quit worrying about it.
I just got an email today that the missing 1000 will be added to my account and it is there already. So all is well with me and I can quit worrying about it.
Jan 15, 2015, 8:09 pm
#789
Join Date: Jan 2015
Posts: 7
I originally called them the night of the reload, right after it happened. They said they had to escalate it to another team and they would email them. I called this past Monday night to try to get an update on the investigation, and they said to give them 2 or 3 more days, so I planned to call again on Friday, but I got the email this morning that the funds would be put in my account, and there is a +1000 Manual POS Load from this morning in my transaction list. I had not used the card at all since 1/2/15.
Jan 15, 2015, 8:20 pm
#791
Join Date: Oct 2012
Location: BOS, PVD
Programs: SPG Gold, Hyatt Pt, CBP Global Entry
Posts: 96
Tried again today... no luck. Created new acct for hubby and tried with his Redbird. Same problem.
Target responded to my email. They don't understand the problem and said they would refund my shipping for a prior order (not the order I'm trying to place) that I did not pay shipping & got the 5% discount! I'm sure it's a problem with the coding of the Redbird... being coded as AMEX and not RedCard. Of course, this was AFTER I called and talked to a couple people who didn't know a thing either!!
Guess I am SOL until they get enough complaints... so... if anyone else is experiencing this problem... please contact them to get it fixed!!!
Target responded to my email. They don't understand the problem and said they would refund my shipping for a prior order (not the order I'm trying to place) that I did not pay shipping & got the 5% discount! I'm sure it's a problem with the coding of the Redbird... being coded as AMEX and not RedCard. Of course, this was AFTER I called and talked to a couple people who didn't know a thing either!!
Guess I am SOL until they get enough complaints... so... if anyone else is experiencing this problem... please contact them to get it fixed!!!
Jan 15, 2015, 8:30 pm
#792
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Bill pay questions
1/ For american express bill pay, the option is just "american express". Is this correct?
2/ I cannot find the business name for Chase bank but I need to add info such as address and phone number to payee. Is this correct?
1/ For american express bill pay, the option is just "american express". Is this correct?
2/ I cannot find the business name for Chase bank but I need to add info such as address and phone number to payee. Is this correct?
Jan 15, 2015, 8:34 pm
#793
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
For American Express search for "American Express". For Chase , search" Chase" ,and select "Chase credit cards" from the list pretty self explanatory
Jan 15, 2015, 8:37 pm
#794
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
At least it's not just me! Must be happening to others too!
Jan 15, 2015, 9:29 pm
#795
Join Date: Jan 2015
Posts: 1
I live in a city where they don't sell these cards. But I drove to a place where they do. I only have my temp card now but I went in to Target today and successfully loaded $1000 using my chase sapphire preferred. Apparently my Target codes these as groceries because seconds after I completed the load I received a text asking me if I just spent $1000 at a grocery store. I went right to guest relations to do the load not a register. The lady was very nice and said she didn't recognize the card so she asked where I got it. She swiped the card and just told me a message popped up that said I couldn't load with a target gift card. I told her I wasn't and swiped my chase card. She then asked for the security code on the back and handed me a receipt. That easy. As soon as I get the real card ill load with another $2500 in one trans and then pay the bill off with bill pay. Easy process.