Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Feb 3, 2015, 1:32 pm
#1681
Join Date: Jun 2011
Posts: 800
Feb 3, 2015, 1:42 pm
#1683
Join Date: Dec 2000
Location: NY
Posts: 132
It seems like loading more than $1k to the prepaid RB might be dead. Many reports across many states of errors occurring when trying to do the 3 separate swipes in one transaction.
I myself got the error today in CT, it's something to the effect of "Cannot load more money on this prepaid card at this time". Which is fine honestly. It probably has to do with added costs associated with missing funds when people loaded more than should have been allowable per day/month by the system.
Perfectly reasonable to assume that the system can check if the customer is over the limit if there is only one swipe load to the card to check but it runs into issues when multiples swipes are done for the same card in one transaction. CC loads are still alive though which is good.
I myself got the error today in CT, it's something to the effect of "Cannot load more money on this prepaid card at this time". Which is fine honestly. It probably has to do with added costs associated with missing funds when people loaded more than should have been allowable per day/month by the system.
Perfectly reasonable to assume that the system can check if the customer is over the limit if there is only one swipe load to the card to check but it runs into issues when multiples swipes are done for the same card in one transaction. CC loads are still alive though which is good.
Feb 3, 2015, 2:15 pm
#1685
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,067
Which location was this? I loaded $2500 in one transaction at Alviso yesterday and the same at Cupertino on Sunday. It seems like they rolled out an update overnight.
Feb 3, 2015, 2:35 pm
#1686
Join Date: Nov 2014
Posts: 197
I'm going to try this tomorrow. Because if I can only load $1k per trip (or have to get into different lines or go to electronics, etc) than this card becomes way more of a hassle than it's worth. I'd rather switch back to serve and RL loads even though they aren't fee free just because it would save me a ton of time considering I have 5 birds.
Feb 3, 2015, 2:57 pm
#1688
Join Date: Sep 2012
Location: IND
Programs: Hilton Dia, Hyatt Glbl, Marriott Lftm Plat, National EE
Posts: 316
I'm going to try this tomorrow. Because if I can only load $1k per trip (or have to get into different lines or go to electronics, etc) than this card becomes way more of a hassle than it's worth. I'd rather switch back to serve and RL loads even though they aren't fee free just because it would save me a ton of time considering I have 5 birds.
FWIW - I don't have personal confirmation that the $2.5K load is dead, but I totally understand what target is doing. As previously mentioned upthread, I am also kind of glad to hear that Target has (apparently) implemented this change. It means that they have found a problem that they hadn't previously considered (that people would do 3x in 1 transaction) and they have put a fix in place.
But it also heavily implies that they don't consider it a problem that people maxing out CC loads at $2.5K/day and $5K/month. I honestly figured CC loading was going to die on 1/1 or 2/1 at the latest. Now, I'm convinced this may go on for the foreseeable future. Good news!
Feb 3, 2015, 3:02 pm
#1689
Join Date: Nov 2014
Posts: 197
There is nothing (besides fraud alerts) stopping you from loading $1000 in one transaction, then loading another $1000 in a second transaction, and $500 in a third. Or maybe $1K, $900, $600 may help with FAs. You can still load $2.5K per day, just not all in one transaction.
FWIW - I don't have personal confirmation that the $2.5K load is dead, but I totally understand what target is doing. As previously mentioned upthread, I am also kind of glad to hear that Target has (apparently) implemented this change. It means that they have found a problem that they hadn't previously considered (that people would do 3x in 1 transaction) and they have put a fix in place.
But it also heavily implies that they don't consider it a problem that people maxing out CC loads at $2.5K/day and $5K/month. I honestly figured CC loading was going to die on 1/1 or 2/1 at the latest. Now, I'm convinced this may go on for the foreseeable future. Good news!
FWIW - I don't have personal confirmation that the $2.5K load is dead, but I totally understand what target is doing. As previously mentioned upthread, I am also kind of glad to hear that Target has (apparently) implemented this change. It means that they have found a problem that they hadn't previously considered (that people would do 3x in 1 transaction) and they have put a fix in place.
But it also heavily implies that they don't consider it a problem that people maxing out CC loads at $2.5K/day and $5K/month. I honestly figured CC loading was going to die on 1/1 or 2/1 at the latest. Now, I'm convinced this may go on for the foreseeable future. Good news!
Feb 3, 2015, 3:58 pm
#1692
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
Went to my regular Target yesterday and CSR surprised me by saying that corporate told them to not accept credit cards, just debit or cash. And they also can't combine transactions into one anymore.
Feb 3, 2015, 4:24 pm
#1694
Join Date: Aug 2011
Posts: 100
Well, when people usually preauthorize, they don't ask for the exact amount. They just want a nice large, round number to be sure that they are able to complete a purchase. For all you know, the previous caller might have been preauthorizing a purchase for tons of prescription medication or a few iPads..
The CSR asked me where I would be making the purchases, the name of the merchants, and the expected amounts of the purchases. After I provided the information, she asked whether I was planning to purchase gift cards. I responded that I was not.
A few hours later, I attempted to load 1000 to RB and received a FA. Called the Fraud Dept from the store and then got transaction to go through.
Feb 3, 2015, 4:29 pm
#1695
Join Date: May 2010
Programs: United 1K, Hilton Diamond, Starwood Platinum, Hertz Presidents Circle
Posts: 180
Just a point, I was doing a single reload with my CSP and it for declined. No fraud alert or anything. I called in and Fraud knew exactly what I was doing and asked why I was buying $1000 in gift cards at Target. I explained it was for the RedCard so I could get back 5% on purchases and he let it run through. There was a more scrutinizing identity verification which included the Lexus nexus questions, a phone call to the phone on file, and asking me when I recieved the last physical mail from chase.