Original Routing Credit, or ORC: The Definitive Thread
Oct 2, 2021 | 11:31 pm
#601
Join Date: Dec 2015
Location: Seattle, WA
Programs: SQ Gold, UA Silver, DL Plat, AS MVP, Bonvoy Titanium, Hilton Gold
Posts: 76
I had a similar issue a few weeks ago and it took me a while to resolve it. I found working over text message was the easiest.
The agent should be able to follow the chain of old ticket #s to see how the system got it wrong and then will need to manually resubmit to have it credit correctly. This took 3 different agents to get right but they eventually got it done. Just have some patience which I found was much easier over text message!
The agent should be able to follow the chain of old ticket #s to see how the system got it wrong and then will need to manually resubmit to have it credit correctly. This took 3 different agents to get right but they eventually got it done. Just have some patience which I found was much easier over text message!
Oct 3, 2021 | 12:16 am
#602
Join Date: Jan 2011
Programs: DL DM
Posts: 77
Just an update
I contacted Delta via text; explained the situation and the agent said she resubmitted the flight and it would take up to 48 hours. Checked this am and SkyMiles/MQMs are now correct for the flight Chat worked well, as could go about my day until agent replied.
I contacted Delta via text; explained the situation and the agent said she resubmitted the flight and it would take up to 48 hours. Checked this am and SkyMiles/MQMs are now correct for the flight Chat worked well, as could go about my day until agent replied.
Oct 3, 2021 | 2:51 am
#603
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
OJ won't earn any RDM. Might make off better with MQM/MQD due to accelerator. However RDM would be zero.
Oct 3, 2021 | 4:26 pm
#604
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Feb 18, 2022 | 6:56 am
#605
Join Date: Jan 2006
Location: ZRH
Programs: DL DM, LX SEN, AA Plat Pro, TSA Disparager Gold
Posts: 1,432
Trying to get MQM/MQD for flight canceled on day of departure
Delta canceled my flight (JFK-BOG) on 12/24 on the day of departure. They weren't able to rebook me for 2 days so I ended up buying a cash ticket on AA to get me to my destination same day (this was my honeymoon) and as a result the ticket value is still open. I deliberately booked DL on this flight to hit Gold for the year. Delta gave me 15,000 apology RDMs without asking. I've tried texting CS requesting the MQMs and they tell me they can't get me the MQM/MQD since I didn't take the flight (which was canceled). I have a Contact Delta case which has been open since the flight was canceled for the same issue and I haven't heard anything back.
Am I hosed on the MQM/MQD? Any other channel to try/magic words to say?
Am I hosed on the MQM/MQD? Any other channel to try/magic words to say?
Feb 18, 2022 | 7:07 am
#606
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
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You don't qualify for ORC. You still have the funds for the ticket available for new flight/refund.
ORC is for when the airline rebook you on other flights. If you had DL rebook you onto AA (or most likely UA) then you would qualify. There would be no unused eticket in this case, DL would've simply provided the funds to AA/UA.
ORC is for when the airline rebook you on other flights. If you had DL rebook you onto AA (or most likely UA) then you would qualify. There would be no unused eticket in this case, DL would've simply provided the funds to AA/UA.
Feb 18, 2022 | 7:10 am
#607
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Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,646
Delta canceled my flight (JFK-BOG) on 12/24 on the day of departure. They weren't able to rebook me for 2 days so I ended up buying a cash ticket on AA to get me to my destination same day (this was my honeymoon) and as a result the ticket value is still open. I deliberately booked DL on this flight to hit Gold for the year. Delta gave me 15,000 apology RDMs without asking. I've tried texting CS requesting the MQMs and they tell me they can't get me the MQM/MQD since I didn't take the flight (which was canceled). I have a Contact Delta case which has been open since the flight was canceled for the same issue and I haven't heard anything back.
Am I hosed on the MQM/MQD? Any other channel to try/magic words to say?
Am I hosed on the MQM/MQD? Any other channel to try/magic words to say?
Feb 18, 2022 | 7:12 am
#608
Join Date: Jan 2006
Location: ZRH
Programs: DL DM, LX SEN, AA Plat Pro, TSA Disparager Gold
Posts: 1,432
You don't qualify for ORC. You still have the funds for the ticket available for new flight/refund.
ORC is for when the airline rebook you on other flights. If you had DL rebook you onto AA (or most likely UA) then you would qualify. There would be no unused eticket in this case, DL would've simply provided the funds to AA/UA.
ORC is for when the airline rebook you on other flights. If you had DL rebook you onto AA (or most likely UA) then you would qualify. There would be no unused eticket in this case, DL would've simply provided the funds to AA/UA.
If I tell them to keep the ticket value, any chance of the MQMs?
Feb 18, 2022 | 7:40 am
#609
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
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The issue was they couldn't rebook us for the next 2 days on DL and flat out refused to book us on AA or B6, both of which had seats available on our day of departure. Not wanting to lose 2 days of our honeymoon (and 2 pre-paid, non refundable nights of a very expensive resort) we bit the bullet and paid through the nose for AA to get us to Colombia that day. DL did try and rebook us on Avianca, but Avianca rejected our tickets since their flight was oversold. It was a huge mess involving lots of back and forth between the DL and Avianca counters at JFK. DL insisted we were booked on Avianca, Avianca couldn't see us on their passenger list.
If I tell them to keep the ticket value, any chance of the MQMs?
If I tell them to keep the ticket value, any chance of the MQMs?
AA is a last resort for DL, if it appeared any other carriers could be used, no AA should be used.
Should've asked about UA from EWR.
Feb 18, 2022 | 7:58 am
#611
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,505
While it is probably technically possible for them to rescind the ticket credit somehow, it's going to be so far outside of normal procedure that this seems like a lost cause to me.
The one thing I would add is that, although I know you might rather have the MQMs, since they cancelled the flight you should actually be entitled to a full refund and not have to carry around an eCredit.
The one thing I would add is that, although I know you might rather have the MQMs, since they cancelled the flight you should actually be entitled to a full refund and not have to carry around an eCredit.
Feb 18, 2022 | 9:00 am
#612
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,723
Delta canceled my flight (JFK-BOG) on 12/24 on the day of departure. They weren't able to rebook me for 2 days so I ended up buying a cash ticket on AA to get me to my destination same day (this was my honeymoon) and as a result the ticket value is still open.
Am I hosed on the MQM/MQD? Any other channel to try/magic words to say?
Am I hosed on the MQM/MQD? Any other channel to try/magic words to say?
My only similar experience was on PMNW. I had a flight cancelled that was scheduled for 12/31 - and it would have kept my Plat status for another year. Actually flew on 1/1. I contacted NW and they just gave the Plat status - without the 12/31 flight I was a few hundred miles short.
You don't say how many miles you will be short. This is one where a brief well explained letter up the corporate chain may work out for you.
Feb 18, 2022 | 12:11 pm
#613
Join Date: Jan 2006
Location: ZRH
Programs: DL DM, LX SEN, AA Plat Pro, TSA Disparager Gold
Posts: 1,432
Did you get DL to allow you to use the return?
My only similar experience was on PMNW. I had a flight cancelled that was scheduled for 12/31 - and it would have kept my Plat status for another year. Actually flew on 1/1. I contacted NW and they just gave the Plat status - without the 12/31 flight I was a few hundred miles short.
You don't say how many miles you will be short. This is one where a brief well explained letter up the corporate chain may work out for you.
My only similar experience was on PMNW. I had a flight cancelled that was scheduled for 12/31 - and it would have kept my Plat status for another year. Actually flew on 1/1. I contacted NW and they just gave the Plat status - without the 12/31 flight I was a few hundred miles short.
You don't say how many miles you will be short. This is one where a brief well explained letter up the corporate chain may work out for you.
Mar 24, 2022 | 6:45 am
#614
Join Date: Apr 2019
Posts: 1,226
I need to pick this forum's brain on an unusual situation.
I had a PE ticket issued by Air France for TATL all on AF codes.
They cancelled my return flight a few days before departure, and rescheduled me on KL codes, which is earning significantly fewer miles.
How can I request ORC? Do I need to submit my ticket as it was purchased?
I had a PE ticket issued by Air France for TATL all on AF codes.
They cancelled my return flight a few days before departure, and rescheduled me on KL codes, which is earning significantly fewer miles.
How can I request ORC? Do I need to submit my ticket as it was purchased?
Mar 24, 2022 | 7:46 am
#615
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I need to pick this forum's brain on an unusual situation.
I had a PE ticket issued by Air France for TATL all on AF codes.
They cancelled my return flight a few days before departure, and rescheduled me on KL codes, which is earning significantly fewer miles.
How can I request ORC? Do I need to submit my ticket as it was purchased?
I had a PE ticket issued by Air France for TATL all on AF codes.
They cancelled my return flight a few days before departure, and rescheduled me on KL codes, which is earning significantly fewer miles.
How can I request ORC? Do I need to submit my ticket as it was purchased?
If they simply rebooked you on say AF/DL flights but kept you in PE, but changed marketing then can ask for ORC. Call DL and have an agent assist you. Once they enter the info it'll show correctly couple days later, once system processes what they enter.
There shouldn't be an earning difference between AF/KL marketing unless you were downgraded. (At least AFAIK)