Original Routing Credit, or ORC: The Definitive Thread
Apr 13, 2014 | 8:25 am
#451
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Join Date: Sep 2012
Programs: DL FO/KM, AA PLT
Posts: 2,593
One of the things I've learned on here (although I've never had to apply it) is if you take a VDB, as part of the compensation, you should have the agent put a note in your record that you are to receive ORC as part of your VDM compensation.
Apr 13, 2014 | 8:36 am
#452
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Join Date: Aug 2010
Location: DCA
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Posts: 50,253
The "V" in VDB stands for "voluntary". DL has shifted to the position -- probably rightly -- that the deal you cut is the deal you cut. If you want ORC, make it part of your VDB deal and have the agent handling the reroute put a note in your record. When you request the ORC, specifically mention the note in the record.
There is no such thing as an ORC rule, so it is always a customer service gesture. In the case of VDB, it's easily handled.
There is no such thing as an ORC rule, so it is always a customer service gesture. In the case of VDB, it's easily handled.
Apr 13, 2014 | 9:16 am
#453
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 5,003
I think in the past Delta would give the original mileage. But I have noticed more and more people asking this same question. As such, I think the credit is no longer unless you negotiate it up front. And even then in my experience they will not agree to it.
Apr 13, 2014 | 3:21 pm
#454
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Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
I've seen that advice many times too, but quite frankly I think it has no real factual basis, I don't believe gate agents or even a Red Coat would have the authority to authorize or grant ORC.
Apr 13, 2014 | 4:09 pm
#455
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Join Date: Sep 2012
Programs: DL FO/KM, AA PLT
Posts: 2,593
I don't think they could grant the ORC either - my guess would be that the agent or red coat putting a note in the PNR would help the person's case for getting ORC afterward though. If I ever do VDB and end up on a route with less mileage, I will be sure to ask for it as part of my compensation package though.
Apr 13, 2014 | 5:10 pm
#456
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
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Posts: 16,619
I don't think they could grant the ORC either - my guess would be that the agent or red coat putting a note in the PNR would help the person's case for getting ORC afterward though. If I ever do VDB and end up on a route with less mileage, I will be sure to ask for it as part of my compensation package though.
May 27, 2014 | 9:28 pm
#457
Join Date: May 2014
Location: NYC
Programs: DL PM
Posts: 2
Hi - new poster to flyer talk but have been reading for awhile.
I originally booked LGA-MCI but flight was cancelled and was rebooked LGA-DTW-MCI. While the MQM are about the same (1100), I'm also part of the "LGA Double" promo. Do you think I could request ORC so I could get the bonus MQM??
I originally booked LGA-MCI but flight was cancelled and was rebooked LGA-DTW-MCI. While the MQM are about the same (1100), I'm also part of the "LGA Double" promo. Do you think I could request ORC so I could get the bonus MQM??
May 28, 2014 | 2:41 am
#458
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Hi - new poster to flyer talk but have been reading for awhile.
I originally booked LGA-MCI but flight was cancelled and was rebooked LGA-DTW-MCI. While the MQM are about the same (1100), I'm also part of the "LGA Double" promo. Do you think I could request ORC so I could get the bonus MQM??
I originally booked LGA-MCI but flight was cancelled and was rebooked LGA-DTW-MCI. While the MQM are about the same (1100), I'm also part of the "LGA Double" promo. Do you think I could request ORC so I could get the bonus MQM??
May 30, 2014 | 6:19 am
#459
Join Date: Jan 2012
Location: DCA / LAX / GRU
Programs: Delta PM
Posts: 189
Original Routing Credit?
My original route was IAD-JFK-SVO paid fare all on DL. And SVO-NCE award ticket on SU.
My IAD-JFK never took off due to weather, I got on the plane twice and was brought back to the gate. I spent hours at IAD and tried to get on AF and KL flights but the plat desk kept saying it wasn't possible.
After almost 10 hours I finally realized that I would never get to JFK that day. I called the plat desk again and begged them to put me on Brussels' IAD-BRU-NCE and they did.
I know it was a "nice" thing they did just because I'm a PM, but is there any way they would give me MQMs based on my original reservation?
My IAD-JFK never took off due to weather, I got on the plane twice and was brought back to the gate. I spent hours at IAD and tried to get on AF and KL flights but the plat desk kept saying it wasn't possible.
After almost 10 hours I finally realized that I would never get to JFK that day. I called the plat desk again and begged them to put me on Brussels' IAD-BRU-NCE and they did.
I know it was a "nice" thing they did just because I'm a PM, but is there any way they would give me MQMs based on my original reservation?
Last edited by Corganbr; May 30, 2014 at 6:34 am
May 30, 2014 | 7:23 am
#460
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Fill out the DL form online and see how they respond. Alternatively, call and if you don't get the answer you like, hang up and call back.
May 30, 2014 | 10:14 am
#463
Join Date: Dec 2003
Location: ROC
Programs: DL DM, UA 1K, HH Diamond, National EE
Posts: 1,230
For complicated original routing credit requests like this, I suggest faxing the request (404-773-1945). Include a cover page with a brief explanation of the situation and outline exactly what dates, flight numbers, routes, and approximate number of miles you are requesting for each leg. Include copies of all receipts, itineraries, boarding passes, etc. for your original journey and what you actually flew. This is the best way to make your case and provide all of the supporting materials necessary at once, something that can't be accomplished by phone or through the online mileage request. Good luck...I suspect you'll get the outcome you want.
Jun 5, 2014 | 11:21 am
#465
Join Date: Jan 2003
Posts: 718
help with ORC
Originally booked on Delta V fare flying HKG-NRT-MSP-DTW-YOW.
HKG-NRT went mechanical on June 4 and Delta put me on UA flying HKG-ORD-YOW.
I believe Delta automatically open a case that offered me 7500 miles for the flight cancellation. (I never filed any complains).
I need some help on how to get miles for my original Delta flights.
Should I respond to the Delta case (I have a case number)?
Is 7500 miles a reasonable compensation from your experience?
thanks.
HKG-NRT went mechanical on June 4 and Delta put me on UA flying HKG-ORD-YOW.
I believe Delta automatically open a case that offered me 7500 miles for the flight cancellation. (I never filed any complains).
I need some help on how to get miles for my original Delta flights.
Should I respond to the Delta case (I have a case number)?
Is 7500 miles a reasonable compensation from your experience?
thanks.