Normally they put me on hold and call SM department. If not posted right away, 25-72hrs at most.

Thank you - I guess it's time to call back as it's been 6 days.

I called back, reporting data point for other FT users.

Today it took me about 5 minutes to get an agent.

The agent I spoke with said that they can not fix the issues themselves but that the Skymiles department must do so. And currently there is a large backlog of issues/requests, so the requests are being put into a queue. She said that normally 3-5 days is the turnaround time but that right now it is as long as 30 days. She verified that my request from a week ago was still in the queue.

Also, Normally IME it should show as PROCESSING at least. It'll say the boilerplate 24hrs stuff,(but can take couple days) but IME if it doesn't show as PROCESSING it's not in queue to be worked.

Thank you for providing that. I have nothing - no indication of anything on the website. Since I just called in 2 days ago I'll give it a bit before I call again. I will report back on how this progresses. I appreciate the guidance I've gotten on this thread and would like to provide as much current data as I can.

After 10 days, it finally posted, but it seems incorrectly unless I've misunderstood. This was a purchased W ticket. There seems no way to talk directly to the skymiles department (unless I've missed something?). The miles seem about right, but the MQD is 1/10 instead of 1/5 as I understood it to be, and the accelerator appears to be 50% rather than 75% as it should be for a W ticket.

The mileage amount is incorrect too. It should be 100% of flown miles on W fare or 2181 miles + 2617 120% DM bonus. MQD is 1/5 of base miles earned (not 1/5 of flown miles), but since they got base miles wrong (credited at 50% U/T/X/V/E fare rate) it led to the incorrect MQD credit amount.

Thank you! I should have explained that I posted that image in case there were any other errors that others more experienced with these fares spotted.

I very much appreciate you reading my mind and chiming in!

I booked flight to FCO in July
Initial routing XXX-JFK-AMS-FCO and return FCO-CDG-BOS-XXX. Booked Delta one, Z class. I knew that partner operated fights (JFK-AMS-FCO and FCO-CDG-BOS) would not get accelerators for MQM/MQD but fare was good and was first/business.

Thanks to Delta's frequent schedule changes I was able to change the outgoing fights to XXX-ATL-FCO in D1, Z class fare
Another email arrived saying that the return flight need to be change as BOS-XXX would be a misconnect due to schedule change. So I changed to FCO-JFK-XXX all on Delta metal.

I did not see that the reissue of that ticket for the return changed the ATL-FCO from a Z class fare to OJ. So I received no MQM/MQD as it says it is not eligible for accrual. I have emailed my issue and tried Delta messaging. I have the emails with with fare classes.

Am missing something? Or do I have a legit case to collect the mqms, etc

Thx

You can ask for ORC - original routing credit based on what you bought.

Ok But why did the fare class change on the ATL-FCO fare?

No Z was available when agent rebooked. Instead of rebooking correctly (override Z availability is what a DL agent should do) they booked into an open fare class (acceptable option, and only option if TA is handling). Unfortunately they picked an award fare class instead of a paid fare class.

Always look before hanging up and make sure what has been done.

Did online.

I was changing return due to schedule change that would cause misconnect on return, so never realized that outgoing fare class might change. I will call and plead my case I guess.

Bad system programming then. It just saw an open business fare class and used it.

No issue getting ORC. Just make sure you are clear this is what youre asking for.

Has OP compared ORC to the MQMs etc. that would be earned on the actual flights that were flown, assuming Z class? ORC might be an easy thing to do, but before going this route, OP should compare the potential earnings.