Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 14, 2012, 5:32 pm
#211
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Sigh. My apologies to Shannon for having to receive all our PMs about this. But no one else is listening but her. Seriously. The 1K desk was utterly clueless what I was even talking about when I called in, they were rude, completely unaware of "how to check." I apologize for being frank, but these issues only appear to be escalating two weeks into the integration, and I can't think of a good reason to continue spending money on United until my customer experience improves. There should not be escalating issues, imho, at this late in the ballgame.
Mar 14, 2012, 5:33 pm
#212
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Was this a paid flight with a comp/SWU upgrade? I get the exact same thing, in a slightly different variety. It shows 150% posting (should only get 100%) and does not post PQM to 2012 Elite Status or Lifetime Status. Happens every week (twice a week) now. I dont think the problem will ever go away until someone in IT acknowledges the problem and fixes it. I sent a PM to UA Insider on this.
But yes, I got bonus RDMs (which were appreciated, by the way!) but 0 PQMs. Likely as a result of the pre 2/06/12 balance now showing negative.
Mar 14, 2012, 5:47 pm
#213
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
.Still no sign of the mileage/segment on 3/2 that when I was irop'ed over to Frontier, requested the original segment/mileage credit, got an email saying it "would" be added.
Mar 14, 2012, 5:48 pm
#214
Join Date: Sep 2005
Programs: Aeroplan
Posts: 11
I traveled YVR-ORD-GRU-FOR on March 08/09 and all the miles posted today, including the TAM flight (UA code-share) between GRU and FOR. Not the fastest I've ever received miles, but seeing what others are going through on this forum, I'm just happy that everything posted automatically and correctly. Whew!
Mar 14, 2012, 5:48 pm
#215
Join Date: Jan 2010
Location: ORD
Programs: UA 1K MM, Hilton Diamond, Marriott Platinum
Posts: 380
This is what happened to me in the posting. Pay attention to your "beginning balance" portion..see how mine had a negative balance (in parenthesis) of the exact same mileage earned from HNL-SFO? Resulted in a net gain of ZERO PQM from HNL-SFO segment.
http://oi40.tinypic.com/2zp4mrk.jpg
http://oi40.tinypic.com/2zp4mrk.jpg
.
Mar 14, 2012, 5:51 pm
#217
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Although it's comforting to know that I'm not the only one this happened to =p
BTW, thanks mod for the thread merge. Makes things much clearer to have it all in one place
Mar 14, 2012, 6:07 pm
#218
Join Date: Dec 2011
Programs: AAGold, United 1K, HHDiamond, Hertz#1 President's Circle
Posts: 71
1.5 segment
what does that mean actually
genrally saw 1 segment
genrally saw 1 segment
Mar 14, 2012, 6:18 pm
#219
Join Date: Jan 2010
Location: ORD
Programs: UA 1K MM, Hilton Diamond, Marriott Platinum
Posts: 380
While I was really ticked off that this happened yet again (as it did the first time)--now of course, the first time, it took away ALL my PQMs, this time it only took away what I flew (bizarre). So I guess thats "progress" by $misek IT standards......EXTREME eye roll.
Although it's comforting to know that I'm not the only one this happened to =p
BTW, thanks mod for the thread merge. Makes things much clearer to have it all in one place
Although it's comforting to know that I'm not the only one this happened to =p
BTW, thanks mod for the thread merge. Makes things much clearer to have it all in one place
Mar 14, 2012, 7:05 pm
#220
Join Date: Sep 2006
Location: DIA
Programs: UAL 1k, FTR Summit
Posts: 35
Learned a big reason why UAL flight postings are delayed
Now that the new system is the legacy Continental OnePass system, all of us United customers are now seen as a 'partner' flight(not a 'primary' or Continental flight). This will last until March 19. Until then, the delay that millions of us are experiencing will continue because our flight postings are taking the typical length of time to post as if we were flying on some 'partner' airline. After the 19th, we should see much faster posting times. I'll believe it when I see it.
Mar 14, 2012, 7:55 pm
#221
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Mar 14, 2012, 8:22 pm
#222
Join Date: Nov 2005
Location: DFW
Programs: UA MM 1K, Marriott Bonvoy Lifetime Platinum
Posts: 250
Mar 14, 2012, 8:25 pm
#223
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
So just to tally, does everyone have weird things going on with PQM activity such as the negative stuff (looks like this: http://oi40.tinypic.com/2zp4mrk.jpg) or did anyone's postings today happen completely properly?
So far it looks like the issues are:
1. RDM and possibly PQM/future Bonuses issued when they should not have been.
2. PQM's being reduced from "before" totals resulting in 0 net PQMs per flight posting as of 3/14.
So far it looks like the issues are:
1. RDM and possibly PQM/future Bonuses issued when they should not have been.
2. PQM's being reduced from "before" totals resulting in 0 net PQMs per flight posting as of 3/14.
Mar 14, 2012, 8:36 pm
#224
Join Date: Feb 2007
Location: Between ORD and MKE
Programs: AA ExecPlat; UA 1K
Posts: 147
Mar 14, 2012, 10:59 pm
#225
Join Date: Aug 2005
Location: Oakland, CA
Programs: United Platinum & 2.0MM; Marriott Bonvoy Titanium and Lifetime Gold; Hyatt and Hilton Honors peon
Posts: 251
Long delay in posting flight credits; where to find 1K cust svc email address
I flew from TPA-ORD-SFO on Sunday, March 4 (the return portion of a trip that started on February 29). The outbound flight was CO metal, the return was on UA. I used a confirmed regional upgrade for the return flight, which I confirmed months prior.
The outbound flight posted to my account as usual. However, as of today (9 days after the flight -- UA suggests waiting 7 days for flights to post), I had still not been credited for the flight. When I tried to use the online form for submitting the flights for credit, the web site replied that the ticket number could not be verified.
This is literally the very first mileage I have ever had to ask to have credited in my 28 years of flying UA -- hope it doesn't become a pattern. Have others had issues with getting flight credits or having the web site reply that the ticket number could not be verified when trying to get credit? Any suggestions?
Also, on a related note: if I have to send an email to request credit (which it looks like I will), where do I find the 1K email address on my account info or on the web site? I seem unable to find it.
Thanks.
The outbound flight posted to my account as usual. However, as of today (9 days after the flight -- UA suggests waiting 7 days for flights to post), I had still not been credited for the flight. When I tried to use the online form for submitting the flights for credit, the web site replied that the ticket number could not be verified.
This is literally the very first mileage I have ever had to ask to have credited in my 28 years of flying UA -- hope it doesn't become a pattern. Have others had issues with getting flight credits or having the web site reply that the ticket number could not be verified when trying to get credit? Any suggestions?
Also, on a related note: if I have to send an email to request credit (which it looks like I will), where do I find the 1K email address on my account info or on the web site? I seem unable to find it.
Thanks.