Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 31, 2012, 6:50 am
#301
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
Still waiting on an Ethiopian Airlines flight I took on 2/11 to post... missed the cutoff for posting online credit by 1 day 
I sent in request on 2/27 yet have not seen my miles post...
I sent in request on 2/27 yet have not seen my miles post...
Apr 1, 2012, 5:58 pm
#302
Join Date: Nov 2008
Posts: 403
Something Positive: Cancelled 6 Award Tix and miles re-posted within 30 minutes
Bit the bullet and made my first call since the merger, to have 120K from 6 unused PMUA award tickets redeposited. Got through to Elite Reservations with 1 minute hold time, and SURPRISE -- 30 minutes after the call the 120K miles from the 6 tickets were back in my account. I thought these would take weeks or might even require multiple calls to get them back. Very surprised, might pleased.
in the future, I won't even mess with canceling via the web as calling in worked as it should.
in the future, I won't even mess with canceling via the web as calling in worked as it should.
Apr 1, 2012, 6:22 pm
#303
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Bit the bullet and made my first call since the merger, to have 120K from 6 unused PMUA award tickets redeposited. Got through to Elite Reservations with 1 minute hold time, and SURPRISE -- 30 minutes after the call the 120K miles from the 6 tickets were back in my account. I thought these would take weeks or might even require multiple calls to get them back. Very surprised, might pleased.
in the future, I won't even mess with canceling via the web as calling in worked as it should.
in the future, I won't even mess with canceling via the web as calling in worked as it should.
Just kidding. But, I am jealous of you for getting your miles back so quickly! At least the system worked for you.
Apr 1, 2012, 6:34 pm
#304
Join Date: Mar 2012
Posts: 9
Miles not posted
It"s curious that EQM miles that I earned on China Air between PEK and an internal city in China, on March 20, posted immediatly in my account. Yet the miles between IAD and PEK on March 20 have yet to post. United sent an email to all of us saying miles generally post within 72 hours. It has now been 10 days. I tried calling United but hold time was too long and when I tried to request the missing miles through the website a message appeared saying "Technical Difficulties please call 1-800". I forget the rest of the number, but again, hold time was too long, so I gave up.
Apr 2, 2012, 1:21 pm
#305
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
US miles posting fast!
I have have 4 US flights post w/in 48hrs after flying, and all 4 got the 500PQM min That was a nice treat.
That was a nice treat.
Apr 2, 2012, 1:57 pm
#306
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
still no joy
Still no posting from flights I took early March SFO-FRA-BLR and return. They said they keep records online for 6 months, so call back in about 3 more months. No, I am not making this up. Call back in 3 months. And this is from GS.
Apr 2, 2012, 2:28 pm
#307
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,146
Apr 2, 2012, 7:28 pm
#308
Join Date: Feb 2004
Posts: 518
CA flights on 3/17 and 3/25 are not posted. The check-in agent had problem accepting my new UA number so I asked them to try CO, which was accepted and the BPs reflected CO*G. I will wait for a bit more holding on to the BPs.
Apr 2, 2012, 8:04 pm
#309
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Same here for 2 flights on NH, both within Japan. They were on a separate itin from the intl flights so shouldn't have been recognized as intl connections, but the Y-fare segment posted as 150% PQM/PQS (should be 100% according to the table).
Apr 12, 2012, 7:11 am
#310
Join Date: Jan 2010
Programs: UA 1K
Posts: 118
TAM mileage credit delay?
Anyone notice a delay in TAM flights crediting post merger? I flew them 10 days ago and have MP# on BP but haven't gotten credit yet. Fare basis was Z on outbound and D on return, so should be eligible. thx
Apr 12, 2012, 7:23 am
#311
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
United flights don't even post within 10 days a lot of times!
Apr 13, 2012, 8:10 am
#312
Join Date: Jan 2012
Location: Indiana
Programs: UA GOLD, DL, AA, Marriott Silver
Posts: 3
You ask CS to post the miles (they will put the info in the system) and if it "accepts" the other airline (in this case TK) has 15 days to verify information and post the miles to your account. After 15 days you can ask MP to repeat the process. 15 days later, you can ask for a manager. When you ask for the manager, be sure to reference the *A (TK) liaison. (apparently every airline has a liaison between them and every *A partner that can call a back-door hotline and get things done manually) - BUT you need to speak with a manager first before you can get to the liaison!!
Apr 13, 2012, 8:49 pm
#313
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
This is a significant issue and it seems there would be an easy IT fix for it rather than wasting so much labor on having items researched, validated and credited.
Why is it PMUA's system worked nearly all the time? And, if you were on UA/UA Express metal and you were missing miles, there was an online form that actually allowed you to fix the problem yourself 99% of the time?
In so many ways this merger is archaic.
Apr 13, 2012, 9:07 pm
#314
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
I am waiting 7 months and counting for a credit on an LX flight. Just got an Email that miles will credit in 7 days after they previously rejected it since the booking class would not earn any miles (T-class). I faxed them a copy of the old PMUA and current rules which all show T-class as 100% and a copy of the receipt showing the T booking class. If the miles don't credit in the coming days I'll write to the DOT. This nonsense has to stop. I don't care if they are having issues and need to make up excuses for not dealing with partner retro credits.
Apr 13, 2012, 9:47 pm
#315
Join Date: Oct 2009
Location: LAX
Programs: UA .75K, AA Plat, Hilton Diamond, IHG Platinum
Posts: 179
yep - me too
I'm having the same trouble with some TK flights.. I flew in Feb 2012 and was supposed to credit to UA. Now I'm in CO customer service (using that term lightly) queue for the miles. I'm assuming after another 3 emails, I'll get what they should have given me. It's not just partner flights they can't track. this same thing happened to me last year on a CO flight with my CO account number! Truly disappointing.