Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 22, 2012, 10:55 am
#271
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,146
I had been in a good pattern of having flights post 3-4 days after I took them and then the PQM posting the day after that.
Now I have a situation where my Saturday flights posted on Monday (RDM and PQS) but the PQM are still missing. No idea why it's taking so long now. Will give it another day or so and then call to inquire. I don't need the PQM right now to make status.
-RM
Now I have a situation where my Saturday flights posted on Monday (RDM and PQS) but the PQM are still missing. No idea why it's taking so long now. Will give it another day or so and then call to inquire. I don't need the PQM right now to make status.
-RM
Others have reported this resolves itself within a day; I've had the issue for about 30 hours now since posting but am not giving up hope yet.
Mar 22, 2012, 10:59 am
#272
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,146
These kinds of issues give a lot of insight into just what a mess of spaghetti logic UA's code is and what systems integration issues lie beneath the hood--as well as suggest that any given fix is likely to cause a half dozen or more unforeseen side effects.
I'm at a complete loss to come up with a logical explanation for some of the problems themselves, much less why the problems occur in Case A but not Case B when the two cases are outwardly identical.
Mar 22, 2012, 11:09 am
#273
Join Date: Nov 2005
Posts: 34
Are you in the boat where your PQM actually posted, but were offset by a negative beginning balance to your OPdbaMP statement? That's been commonly reported, and has affected one of my past couple of flights (Monday's posting still shows the negative initial balance). The PQS show up fine, as do the RDM, but the PQM are offset exactly by the negative balance.
Others have reported this resolves itself within a day; I've had the issue for about 30 hours now since posting but am not giving up hope yet.
Others have reported this resolves itself within a day; I've had the issue for about 30 hours now since posting but am not giving up hope yet.
Mar 22, 2012, 11:03 pm
#274
Join Date: Dec 2011
Programs: AAGold, United 1K, HHDiamond, Hertz#1 President's Circle
Posts: 71
seems to be getting better these days. My last weekend roundtrip miles were posted within 48 hrs after I took the flight.
And I submitted a request for my united express flight credit thru online form and got reply with in 24 hrs saying as follows:
------------------------------------------------
We’re always glad to hear from Premier members like you. Thanks
for writing.
I was able to process your retro credit request. Please allow 24 hours
for the miles to post to your account once the request is approved. If
your request is not approved or if we need additional information, we’ll
contact you. We suggest you save copies of your boarding pass and
passenger receipt until miles appear on your account summary.
--------------------------------------------------
Need to wait until it shows up in my account.
And I submitted a request for my united express flight credit thru online form and got reply with in 24 hrs saying as follows:
------------------------------------------------
We’re always glad to hear from Premier members like you. Thanks
for writing.
I was able to process your retro credit request. Please allow 24 hours
for the miles to post to your account once the request is approved. If
your request is not approved or if we need additional information, we’ll
contact you. We suggest you save copies of your boarding pass and
passenger receipt until miles appear on your account summary.
--------------------------------------------------
Need to wait until it shows up in my account.
till now everything posted
Mar 23, 2012, 2:11 am
#275
Join Date: Jan 2004
Location: Los Angeles, CA USA; Kerry Ireland
Programs: AA EXP 1mm; DL Plt; Marriott Gold; Hyatt something or other; Hilton Gold
Posts: 761
LH
First LH flight with new MP account number...base miles posted same day...bonus miles overnight...
Mar 23, 2012, 3:22 pm
#276
Join Date: Dec 2011
Location: ORD
Programs: UA Premier Silver
Posts: 44
I finally had missing segments/miles post from a trip on 3/9. I called awhile back and nothing happened. 2 days ago I contacted mileage plus through their online form and now everything looks correct. I don't know if it was contacting them online or if I just waited long enough, but either way it looks like United slowly getting things straightened out....hopefully.
Mar 23, 2012, 5:58 pm
#277
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Beerwoman92 had a LH flight from yesterday post today
Mar 23, 2012, 6:02 pm
#278
Join Date: Feb 2011
Location: TUL
Posts: 93
I also had a LH flight post about 48 hours after I flew it, posted along with the 2 main UA legs.
Mar 24, 2012, 4:05 am
#279
Join Date: Nov 2006
Location: 神奈川県
Programs: Route Inn Super Mega Ultra Platmond, AA credit card stooge, Fee-Paying Customer of JL, NH, LH,
Posts: 526
Four segments on LH fom mid-Feb posted three days ago -- right around the time united.com was inaccessible. Still waiting for some K fares from Nov. that I was trying to credit to CO to post... I'm eventually gonna have to call MPSC.
Mar 24, 2012, 4:18 am
#280
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
I'm still waiting for two LH flights (06 March and 09 March) to post. They were within Europe (FRA-FLR-FRA) and I'm pretty sure I had my new MP number (previous OP number) attached. I'm also waiting for a domestic leg on 05 March to post; I had purchased a pre-flight buyup and the receipt is showing "ZN" which is a saver award. I wonder if it's the same as the "ON" situation where credit wasn't being given until the fare class got changed to "R"....
Mar 24, 2012, 6:25 am
#281
Join Date: Jan 2008
Posts: 331
Checked the partner chart for my status and booking code and this is incorrect!
Mar 24, 2012, 6:30 am
#282
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
all of mine are crediting incorrectly as well. It's hilarious that UA can't fix this. I guess they have so many more severe issues to deal with.
Mar 24, 2012, 7:44 am
#283
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
Mar 24, 2012, 9:22 am
#284
Join Date: Jul 2010
Programs: UA
Posts: 257
I have a UA flight on 3/9 posted on 3/23. 2 TK flights were still missing TK had issue entering the new UA FF. They said that they added it to the system, but I wan't sure. It looks like that I am going to request them anyway. 
Mar 24, 2012, 9:54 am
#285
Join Date: Dec 2009
Location: Seattle, WA; Denver, CO
Programs: UA 1K, Alaska MVP Gold 75K, HHonors Gold, Avis Preferred
Posts: 64
Grrrr. It's not that they're broken, it's that they're so bizarrely broken. As has been said upthread, anyone who knows anything about computer systems should be quite baffled at what could possibly be going on in there...
Flew DEN-SEA-NRT on 3/10 and NRT-SEA-DEN on 3/17. None of the flights had shown up, and I'm accustomed to PMUA's quick turnaround time. Called on 3/20 and was told that my 3/10 flights were "already requested" and should clear in 24h, and that I had to give the 3/17 flights up to 15 days. Having read these boards, immediately called back and actually got the same answer. I know, I was surprised too.
The next day my 3/17 flights - the ones I was supposed to wait 15 days for - had somehow appeared and cleared; as far as I can tell I got the full and correct amount of BIS miles and PQM (in fact, I got an op-up on the NRT-SEA leg - ka-ching! - and seem to have received PQM miles/segments as though I'd actually bought a full-fare C ticket. Bank error in my favor!) However, the "already requested" 3/10 miles were, and still are, nowhere to be found.
Currently hearing about how COdbaUA goes "there. And there! AND THERE!" while I wait my turn to patiently explain basic airline policies to whoever finally picks up the phone...
Flew DEN-SEA-NRT on 3/10 and NRT-SEA-DEN on 3/17. None of the flights had shown up, and I'm accustomed to PMUA's quick turnaround time. Called on 3/20 and was told that my 3/10 flights were "already requested" and should clear in 24h, and that I had to give the 3/17 flights up to 15 days. Having read these boards, immediately called back and actually got the same answer. I know, I was surprised too.
The next day my 3/17 flights - the ones I was supposed to wait 15 days for - had somehow appeared and cleared; as far as I can tell I got the full and correct amount of BIS miles and PQM (in fact, I got an op-up on the NRT-SEA leg - ka-ching! - and seem to have received PQM miles/segments as though I'd actually bought a full-fare C ticket. Bank error in my favor!) However, the "already requested" 3/10 miles were, and still are, nowhere to be found.
Currently hearing about how COdbaUA goes "there. And there! AND THERE!" while I wait my turn to patiently explain basic airline policies to whoever finally picks up the phone...