Sep 20, 2017, 2:12 pm
Last edit by: WineCountryUA
UA MP only allow new members to claim previous UA/UX operated flights.
related thread: [Consolidated] UA/Partner flights miles not posting?
New MileagePlus members may request mileage and Premier qualifying credit (where applicable) for flights completed on United and United Express up to 30 days prior to their enrollment date. For a $50 USD fee, new members may request mileage credit for flights more than 30 days and up to six months prior to their enrollment date.
Retroactive flight credit for new MP account
Jul 30, 2012, 6:00 pm
#1
Original Poster
Join Date: Feb 2011
Location: San Antonio, Texas, USA
Programs: AA, Delta, Singapore Airlines
Posts: 701
Retroactive flight credit for new MP account
I just dropped a girl off at IAH to fly to Europe and I learned that she doesn't have a frequent flier account, even though she's flown to Europe several times in the past few years. My jaw dropped.
I told her about frequent flier accounts and she almost flipped out....she really had no idea.
My question is: what's the statute of limitations on claiming miles after the flights have been over? Is it 6 months? A year or 2? What sort of information do you need for it (confirmation numbers? She's kept all the boarding passes for memory's sake) and where do you go to claim them? Online at united.bomb or do you have to call someone in customer service?
Thanks in advance! I know it's a bunch of questions, but I'd really appreciate it!
^
I told her about frequent flier accounts and she almost flipped out....she really had no idea.
My question is: what's the statute of limitations on claiming miles after the flights have been over? Is it 6 months? A year or 2? What sort of information do you need for it (confirmation numbers? She's kept all the boarding passes for memory's sake) and where do you go to claim them? Online at united.bomb or do you have to call someone in customer service?
Thanks in advance! I know it's a bunch of questions, but I'd really appreciate it!
^
Jul 30, 2012, 6:23 pm
#2
Join Date: Feb 2001
Location: Los Angeles, USA
Programs: UA Plat-2MM, Marriott Life Titanium, Hyatt something
Posts: 1,888
The rules are right here:
https://www.united.com/web/en-US/con...ageCredit.aspx
If the account was open at the time of flight, you can request up to 12 months in the past.
I'm not sure *A partner flights are allowed prior to the enrollment date.
https://www.united.com/web/en-US/con...ageCredit.aspx
If the account was open at the time of flight, you can request up to 12 months in the past.
New MileagePlus® members may request mileage credit for flights completed on United, United Express, Continental and COPA up to 31 days prior to their enrollment date. For a $25 USD fee, new members may request mileage credit for flights beyond 31 days and up to six months prior to their enrollment date. Contact the MileagePlus Service Center to process this request.
Jul 30, 2012, 6:23 pm
#3
Join Date: Sep 2005
Programs: UA gold; WN A; PC plat; Marriott Gold
Posts: 425
just had this situation when i helped a friend request mileage by creating a mileage plus account well after the flight was flown. here's the customer service response:
MileagePlus members may receive mileage credit for flights operated by
United, United Express, Copa, and Copa Colombia taken up to 30 days
prior to enrollment date free of charge.
For United and United Express-operated flights, you may request this
mileage by completing the Mileage Credit Request form using the
following link: www.united.com/retrocredit
For Copa and Copa Colombia-operated flights, please email a copy of all
ticket receipts and boarding passes to [email protected] or mail
the documents to the address below.
In addition, you may receive mileage credit for flight activity on
United, United Express, Copa, and Copa Colombia between 31 days and six
months prior to enrollment in the MileagePlus program for a $25 USD
service fee.
For United-operated flights, please contact the MileagePlus Service
Center to process your request.*
For Copa and Copa Colombia-operated flights, please mail a copy of all
ticket receipts and boarding passes to:
MileagePlus Service Center
PO Box 6120
Rapid City, SD 57709-6120
If the flights were more than 30 days prior to enrollment, please be
sure to include the MileagePlus account number and a telephone number
along with a credit card number and expiration date. Payment may also be
made by check or money order. Please make the check payable to United
Airlines and include the information from one form of identification
(Driver's License Number, Passport Number or Military I.D. Number). This
information should be placed on the top left hand corner of the check.
As a reminder, all missing mileage requests must be submitted within 12
months of flight date. In addition, other partner flights taken prior to
enrollment in the MileagePlus program are not eligible for mileage
accrual due to contractual agreements with our partners.
*The MileagePlus Service Center is open 7 a.m. - midnight (CT), 7 days a
week. If calling from the U.S. or Canada, please call 800-421-4655. To
reach us from outside the U.S. and Canada, please call 605-348-0011 or
contact your local United reservations office.
MileagePlus members may receive mileage credit for flights operated by
United, United Express, Copa, and Copa Colombia taken up to 30 days
prior to enrollment date free of charge.
For United and United Express-operated flights, you may request this
mileage by completing the Mileage Credit Request form using the
following link: www.united.com/retrocredit
For Copa and Copa Colombia-operated flights, please email a copy of all
ticket receipts and boarding passes to [email protected] or mail
the documents to the address below.
In addition, you may receive mileage credit for flight activity on
United, United Express, Copa, and Copa Colombia between 31 days and six
months prior to enrollment in the MileagePlus program for a $25 USD
service fee.
For United-operated flights, please contact the MileagePlus Service
Center to process your request.*
For Copa and Copa Colombia-operated flights, please mail a copy of all
ticket receipts and boarding passes to:
MileagePlus Service Center
PO Box 6120
Rapid City, SD 57709-6120
If the flights were more than 30 days prior to enrollment, please be
sure to include the MileagePlus account number and a telephone number
along with a credit card number and expiration date. Payment may also be
made by check or money order. Please make the check payable to United
Airlines and include the information from one form of identification
(Driver's License Number, Passport Number or Military I.D. Number). This
information should be placed on the top left hand corner of the check.
As a reminder, all missing mileage requests must be submitted within 12
months of flight date. In addition, other partner flights taken prior to
enrollment in the MileagePlus program are not eligible for mileage
accrual due to contractual agreements with our partners.
*The MileagePlus Service Center is open 7 a.m. - midnight (CT), 7 days a
week. If calling from the U.S. or Canada, please call 800-421-4655. To
reach us from outside the U.S. and Canada, please call 605-348-0011 or
contact your local United reservations office.
Aug 11, 2012, 1:55 pm
#5
Join Date: Jul 2010
Posts: 75
Requesting Miles
A friend of mine flew to HNL in Mid May. He did not open a mileage plus account because he does not fly that much. The route he took was JFK- LAX Then Lax - HNL. I am not sure if it's too late or not, but he does not care anout earning award miles and told me I can have them. Is it too late for him to get the miles posted to his account? My goal is to have him transfer them to me since he does not need them.
He is willing to give me all his information and I will call United on his behalf since he's not computer savy. If I have to have him call due to security reasons he will. I just need to know if it's too late and if it's not what informaton will we need?
Thanks
He is willing to give me all his information and I will call United on his behalf since he's not computer savy. If I have to have him call due to security reasons he will. I just need to know if it's too late and if it's not what informaton will we need?
Thanks
Aug 11, 2012, 2:05 pm
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
from Alex
http://www.flyertalk.com/forum/unite...er-flight.html
Alex: There is no cost to receive credit for United flights taken up to 30 days prior to your MileagePlus enrollment date. You can receive credit for United flights taken 31 days to six months prior to enrollment for a fee. See this Web page for more information.
It looks like you're viewing important information so I'm waiting to take you to the page that covers your question. When you are ready to view this information, follow the link below. New Member Mileage Credit
It looks like you're viewing important information so I'm waiting to take you to the page that covers your question. When you are ready to view this information, follow the link below. New Member Mileage Credit
Can I receive credit for trips taken before I had a MileagePlus account?
You may receive mileage credit for United-operated flights taken up to 30 days prior to your enrollment date free of charge. No mileage credit will be given for partner flights. You may also receive mileage credit for United-operated flights taken between 31 days and six months prior to enrollment for a $25 USD service fee. Please contact the MileagePlus Service Center or mail a copy of all ticket receipts and the original boarding passes from your United flight(s) to: MileagePlus Service Center, P.O. Box 6120, Rapid City, SD 57709-6120.
If the flights taken were more than 30 days prior to your enrollment, please be sure to include your MileagePlus account number and a telephone number along with a credit card number and expiration date. You may also pay by check or money order. Please make your check payable to United Airlines and include the information from one form of identification (driver’s license number, passport number, or military ID number). This information should be placed on the top left hand corner of the check. All missing mileage requests must be submitted within six months of flight date.
You may receive mileage credit for United-operated flights taken up to 30 days prior to your enrollment date free of charge. No mileage credit will be given for partner flights. You may also receive mileage credit for United-operated flights taken between 31 days and six months prior to enrollment for a $25 USD service fee. Please contact the MileagePlus Service Center or mail a copy of all ticket receipts and the original boarding passes from your United flight(s) to: MileagePlus Service Center, P.O. Box 6120, Rapid City, SD 57709-6120.
If the flights taken were more than 30 days prior to your enrollment, please be sure to include your MileagePlus account number and a telephone number along with a credit card number and expiration date. You may also pay by check or money order. Please make your check payable to United Airlines and include the information from one form of identification (driver’s license number, passport number, or military ID number). This information should be placed on the top left hand corner of the check. All missing mileage requests must be submitted within six months of flight date.
Aug 11, 2012, 4:10 pm
#7
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Presuming this was a return flight, that's just over 10,000 miles, which will cost you $150 to get ($175 by the time you pay the $25 service fee to get them credited to him in the first place)
Depending on what you plan to do with them, that may or may not actually be worth the cost.
Jan 6, 2013, 10:31 am
#8
Join Date: Jul 2011
Posts: 12
Can I claim miles that were redeemed?
I purchases some tickets for my mother using my mileage / credits. She does not have a MileagePlus number.
1) I am wondering whether I can create a MileagePlus account on her behalf and claim those miles she traveled.
2) Can I transfer her miles to my account afterwards?
Thanks a lot for your input!
1) I am wondering whether I can create a MileagePlus account on her behalf and claim those miles she traveled.
2) Can I transfer her miles to my account afterwards?
Thanks a lot for your input!
Jan 6, 2013, 10:38 am
#9
Join Date: Jul 2011
Posts: 12
I purchases some tickets for my mother using my mileage / credits. She does not have a MileagePlus number.
1) I am wondering whether I can create a MileagePlus account on her behalf and claim those miles she traveled.
2) Can I transfer her miles to my account afterwards?
Thanks a lot for your input!
1) I am wondering whether I can create a MileagePlus account on her behalf and claim those miles she traveled.
2) Can I transfer her miles to my account afterwards?
Thanks a lot for your input!
Nov 12, 2013, 12:30 pm
#12
Join Date: Nov 2013
Posts: 1
Missed miles
I had flights from SFO to Moscow by United and Lufthanza airlines on September, 2013. When I tried to get miles on my accounts for the flights I got only a portion for the first segment, SFO-FRA operated by United. When it came to flights operated by Lufthanza it turned out that they didn't credit miles for some types of flights. There are no warnings about such a policy on travel sites such as Orbitz.
So be aware that you will NOT be got credited for some types of flights operated by Start Alliance members even if you have valid Mileage Plus account with United.
Really frustrating practice, talked to Sr. Director of Mileage Plus dept of United, name is Mishe, ID# V037250; feel like airlines take every opportunity to fool customers around.
/-\/
So be aware that you will NOT be got credited for some types of flights operated by Start Alliance members even if you have valid Mileage Plus account with United.
Really frustrating practice, talked to Sr. Director of Mileage Plus dept of United, name is Mishe, ID# V037250; feel like airlines take every opportunity to fool customers around.
/-\/
Nov 12, 2013, 2:04 pm
#14
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
Welcome to FT!, avasilye
Your issue is with LH, it is their decision. They made the change a coupe of years ago.
see http://www.flyertalk.com/forum/unite...o-eqm-rdm.html
The best appraoch is to research the mileage rule at the program site, such as for MP partner earnings
I had flights from SFO to Moscow by United and Lufthanza airlines on September, 2013. When I tried to get miles on my accounts for the flights I got only a portion for the first segment, SFO-FRA operated by United. When it came to flights operated by Lufthanza it turned out that they didn't credit miles for some types of flights. There are no warnings about such a policy on travel sites such as Orbitz.
So be aware that you will NOT be got credited for some types of flights operated by Start Alliance members even if you have valid Mileage Plus account with United.
...
So be aware that you will NOT be got credited for some types of flights operated by Start Alliance members even if you have valid Mileage Plus account with United.
...
see http://www.flyertalk.com/forum/unite...o-eqm-rdm.html
The best appraoch is to research the mileage rule at the program site, such as for MP partner earnings
Apr 8, 2014, 12:29 pm
#15
Join Date: Sep 2013
Location: Seattle
Programs: United Gold, Delta Silver, SPG Gold
Posts: 81
Retroactive credit for new MP account
I was helping a friend set up a new MP account for United yesterday. I found out that she flew United to ICN last summer. Does anyone know the maximum number of days for a new account to apply retroactive credit for United flights? I called MP and they told me 6 months was the maximum amount of time (so the flight last summer is not eligible for retroactive credit). Is this right or should I try again and call back?