Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 24, 2012, 3:06 pm
#286
Join Date: Mar 2012
Location: Thousand Oaks, CA
Programs: UA 1K Hyatt Globalist Marriott Lifetime Plat
Posts: 62
Not sure if this has been brought up before but..
Anybody notice that Air Canada flights all show up as accruing RDM but 0% for PQM even though it's a fare class that is supposed to according to their website?
http://www.united.com/CMS/en-US/mark...spx?ItemId=313
Is this just a glitch on the united website? Has anybody flown on AC since the merger and received miles?
Anybody notice that Air Canada flights all show up as accruing RDM but 0% for PQM even though it's a fare class that is supposed to according to their website?
http://www.united.com/CMS/en-US/mark...spx?ItemId=313
Is this just a glitch on the united website? Has anybody flown on AC since the merger and received miles?
Mar 24, 2012, 3:32 pm
#287
Join Date: May 2010
Posts: 414
All 4 segments on AC posted correctly to my account (that was after 3/3) 
Mar 24, 2012, 4:12 pm
#288
Join Date: Mar 2012
Location: Thousand Oaks, CA
Programs: UA 1K Hyatt Globalist Marriott Lifetime Plat
Posts: 62
Good to hear. Hopefully it's a glitch then. I have an AC flight coming up in a couple of weeks.
Mar 25, 2012, 1:19 am
#289
Join Date: Apr 2004
Location: Amsterdam
Programs: MileagePlus GS
Posts: 363
Flew LH on the 8th and 10th of March AMS-FRA and on to LIN and return and still have no milage posted.
Several threads suggest a new 15 day threshold, while others (including some LH flights) have indicated that the miles are posting within days.
I know that there have been several issues with the migration, but what is now really irritating me is the lack of a simple email to all MP members stating delays, providing a realistic timeline for corrections as this would not only improve the customer relations but help them manage an overworked help desk.
Several threads suggest a new 15 day threshold, while others (including some LH flights) have indicated that the miles are posting within days.
I know that there have been several issues with the migration, but what is now really irritating me is the lack of a simple email to all MP members stating delays, providing a realistic timeline for corrections as this would not only improve the customer relations but help them manage an overworked help desk.
Mar 25, 2012, 9:13 pm
#290
Join Date: Jun 2006
Location: Los Angeles, CA LAX
Programs: UA Gold, United Club, HHonors Diamond, Starwood Gold, Hertz 5 Star
Posts: 212
My UX flights from 3/12 and 3/13 finally correctly posted over the weekend on 3/24, however, I do not know if this happened automatically or because I submitted a missing mileage request on 3/21.
UA flights taken on 3/22 posted on 3/24. So at least that seems to be more or less back to pre merger normal.
All the miles appear to be correct, although I did note that they short you a mile on your bonus match, ie, I had a rountrip to DFW 1235 miles and my bonus miles for the R/T itinerary wind up being 1234, no doubt due to rounding math on both ends. Its 1 mile, but I still feel cheated though.
UA flights taken on 3/22 posted on 3/24. So at least that seems to be more or less back to pre merger normal.
All the miles appear to be correct, although I did note that they short you a mile on your bonus match, ie, I had a rountrip to DFW 1235 miles and my bonus miles for the R/T itinerary wind up being 1234, no doubt due to rounding math on both ends. Its 1 mile, but I still feel cheated though.
Mar 27, 2012, 1:16 pm
#291
Join Date: Jan 2007
Location: ZRH
Programs: QF, UA, DL, AB
Posts: 401
Strangely, the inboud leg posted a couple of days before the outbound.
Mar 27, 2012, 10:25 pm
#292
Join Date: Mar 2012
Posts: 1
Continental Miles not postion
United flights on 3/2 and 3/12, previously booked through Continental have not posted in United Mileage Plus.
Emails to United have not been answered and phone attempts cause hang ups.
Using ticket number to post miles in MP system says miles have been posted, but they have not. Boarding pass shows Continental Freq Flyer#, but no way to check Continental system that no longer exists.
What to do?
Emails to United have not been answered and phone attempts cause hang ups.
Using ticket number to post miles in MP system says miles have been posted, but they have not. Boarding pass shows Continental Freq Flyer#, but no way to check Continental system that no longer exists.
What to do?
Mar 27, 2012, 10:26 pm
#293
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Wait. You're not alone. There is a fairly large thread addressing the same thing.
Mar 28, 2012, 9:05 am
#294
Join Date: Jun 2006
Location: Los Angeles, CA LAX
Programs: UA Gold, United Club, HHonors Diamond, Starwood Gold, Hertz 5 Star
Posts: 212
Hah, so I just checked again and my flights that posted from 3/12 and 3/13 are posted twice. I submitted a missing mileage request on 3/21 so maybe that caused the double posting.
UA is so FUBAR, I wonder how long it will take them to find this double posting. I sure as hell won't be waiting on the phone for an hour to tell them they double credited my flights.
UA is so FUBAR, I wonder how long it will take them to find this double posting. I sure as hell won't be waiting on the phone for an hour to tell them they double credited my flights.
Mar 28, 2012, 12:27 pm
#295
Join Date: Jun 2007
Location: Harrisburg, PA
Programs: MP, Marriott, HHonors
Posts: 231
Last posted miles
What is everyone's last posted miles / segments? I know they are running behind but the last week the UA website shows me is up to 3/4. I'm waiting for miles to post from the week after that. Then again, UA also missed a segment on my international trip from Feb that I'm still (unsuccessfully) trying to get credited....just wondering if I'll be chasing this one too.
Mar 28, 2012, 12:29 pm
#296
Join Date: Apr 2008
Location: EWR/PHL
Programs: UA 1MM, UA Gold, Marriott Lifetime Titanium
Posts: 48
Last posted miles was on 3/25 for a 3/22 US Air flight.
Mar 28, 2012, 12:40 pm
#297
Join Date: Jun 2007
Location: Harrisburg, PA
Programs: MP, Marriott, HHonors
Posts: 231
Thanks for moving my post, I didn't see this first thread ... and how did you guys know I was missing a partner airline?? ;-)
Anyway, after reading through, how are you claiming missing mileage? I see some say it can NOT be done online, but some say they ARE doing it online. I've emailed what I thought was the correct contact address but all I get is an auto response with a case number that is still not been responded to.
I also saw something about boarding passes - you don't really keep those, do you??? I have itineraries, but not boarding passes.
Anyway, after reading through, how are you claiming missing mileage? I see some say it can NOT be done online, but some say they ARE doing it online. I've emailed what I thought was the correct contact address but all I get is an auto response with a case number that is still not been responded to.
I also saw something about boarding passes - you don't really keep those, do you??? I have itineraries, but not boarding passes.
Mar 28, 2012, 12:49 pm
#298
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,146
It's generally a good idea to keep your BP stub until the miles have posted (and given the current state of UA IT, perhaps much longer). If it comes to having to do a mailed or faxed-in missing miles request, or one with a partner airline, they're going to want to see a copy of the BP stub.
Mar 29, 2012, 11:17 am
#299
Join Date: Aug 2003
Location: Brooklyn, NYC
Posts: 94
I'm dreading calling UAMP
Mar 29, 2012, 11:43 am
#300
Join Date: May 2010
Posts: 414
I got 25% of miles flown for LOT L class (instead of 50%). After 50 minutes on hold, ICC agent told me she sent a 'letter' to request the missing mileage and it should be resolved within 15 days. I'm not sure what's worse: hold time or letter part...