Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Jul 19, 2015, 12:12 am
#1786
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
It seems since most of us are earning a lot fewer miles AND the miles earned are variable, it is harder to notice when a segment is missing.
Jul 19, 2015, 7:48 am
#1787
Join Date: Apr 2009
Programs: United Mileage Plus
Posts: 9
This has also happened to me twice this month where one segment out of a trip didn't post. After I called and had MP credit the miles, I had to call back a second time to have the PQDs posted correctly. I'm speculating that there are problems calculating PQDs that cause a system error so they don't post.
Jul 19, 2015, 11:03 am
#1788
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Wondering WHAT is going on here. This is my second time in this thread in the month!
Finally - a number of people are suggesting you should wait 7 days before getting upset or requesting a credit. I would note that UA advises that the miles are supposed to post after 48 hours though.
"Mileage and Premier qualifying credit (where applicable) should be reflected in your account within 48 hours after travel is completed. If your flight credit has not posted after seven days, submit a request for credit."
http://www.united.com/web/en-US/cont...ageCredit.aspx
Last edited by DCEsquire; Jul 19, 2015 at 11:45 am
Jul 19, 2015, 11:14 am
#1789
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
I am eagerly awaiting my flights on Friday to come in and see if it happened again. My last 3 one-way two-segment trips on UA all had this problem - this started for me on my trip on 6/12.
Jul 19, 2015, 11:49 am
#1790
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Jul 19, 2015, 2:21 pm
#1791
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
For the first time in years I had an EWR-BOS flight not credit 
Now I have to babysit these credits
Now I have to babysit these credits
Jul 19, 2015, 5:18 pm
#1793
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Jul 20, 2015, 8:00 am
#1794
Join Date: Oct 2013
Posts: 55
Obviously my fault,but it beats me why they dont tell me when my request is rejected (which apparently it was within 48 hours of it being posted) rather than wait 15 days & then find out
Jul 21, 2015, 4:51 am
#1795
Join Date: Oct 2010
Location: IL
Programs: UA Gold, DL Silver, Hertz PC, Avis Pref+, Accor Silver
Posts: 1,107
Not once did I have any notification that my request was rejected..... Just keep following up, be prepared to submit as may scans of however many documents it takes, and hope for the best...
Spoke to MP today -turns out I had mistyped my ticket number when I did the web request, and so Turkish rejected it. They have resubmitted & I need to wait a further 15 days
Obviously my fault,but it beats me why they dont tell me when my request is rejected (which apparently it was within 48 hours of it being posted) rather than wait 15 days & then find out
Obviously my fault,but it beats me why they dont tell me when my request is rejected (which apparently it was within 48 hours of it being posted) rather than wait 15 days & then find out
Jul 23, 2015, 8:08 pm
#1796
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Yet another missing miles episode for me on UA metal fights. Latest was EWR to SFO. In fact, of my last 6 RTs, all 6 have had one segment go missing for 10 business days until I submitted a request. Only thing that is in common with them is all involved an SDC, and all involved just one of 2 segments failing to post. Other segment posts in normal 2-3 days.
There MUST be a new IT issue causing this. Never happened in years for me, and now it is almost every trip.
There MUST be a new IT issue causing this. Never happened in years for me, and now it is almost every trip.
Jul 23, 2015, 9:13 pm
#1797
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
I had 3 consecutive one-way trips posting 1 out of the 2 segments in June. Did not fly UA for a while. My last 2 2-segment revenue trips on UA (last Friday and this Monday) have both posted fine.
Jul 28, 2015, 9:54 am
#1798
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I tried requesting my missing segment (EWR-SFO) via the web form and got an auto-reply telling me that the file would be reviewed and corrected within three business days. I waited a week and nothing happened.
Then I called into the MPSC and got the segment added to my account. Miles posted 24 hours after my call.
Then I called into the MPSC and got the segment added to my account. Miles posted 24 hours after my call.
Jul 28, 2015, 9:55 am
#1799
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
Knock on wood... all 5 segments from last week posted correctly without manual intervention...
But then a ticket I tried buying via .com yesterday didn't auto ticket and took two calls to res after waiting 3.5 hours to get ticketed...
But then a ticket I tried buying via .com yesterday didn't auto ticket and took two calls to res after waiting 3.5 hours to get ticketed...
Aug 1, 2015, 11:52 pm
#1800
Join Date: Aug 2015
Location: SFO
Posts: 5
United refuses to credit miles?
I flew SFO->BOS->SFO->MFR->SFO between May 1 and May 10. All flights were on the same ticket number. The first three segments were credited. For the last segment (the most expensive incidentally), I cannot get the mileage credit. I filed two online credit requests in May and June, and called United: they promised to credit miles by Monday 7/25. The miles are not there! Is there a way to force United to credit the miles for the last segment?