Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 14, 2012, 12:08 am
#166
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
As has been discussed on so many threads on this board..the mileage crediting system was TURNED OFF again on March 6th. No flights from 3/6 and beyond should have posted. It's back on but it will take days to process the backlog.
Personally, I'm still missing flights from 3/7. I don't know if they process this data by date, flight #, destination, whatever. So it will take days and I'd suggest everyone wait and give it time. If you don't need the miles right away for an award ticket, that is...
Edit: Literally in the last hour my PQM total is finally correct. I had two flights on 3/5 post but they didn't tally in my PQM. So the process is clearly back on but will take a while. My 3/7 flights haven't posted yet. There is hope people.
-RM
Personally, I'm still missing flights from 3/7. I don't know if they process this data by date, flight #, destination, whatever. So it will take days and I'd suggest everyone wait and give it time. If you don't need the miles right away for an award ticket, that is...
Edit: Literally in the last hour my PQM total is finally correct. I had two flights on 3/5 post but they didn't tally in my PQM. So the process is clearly back on but will take a while. My 3/7 flights haven't posted yet. There is hope people.
-RM
Mar 14, 2012, 4:45 am
#167
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,339
None of my LH flights taken from last week have been posted
Mar 14, 2012, 4:50 am
#168
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Nothing posted as of early this morning for me either
Nothing posted as of early this morning for me either
Mar 14, 2012, 6:11 am
#169
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
It's not like they're modeling weather systems or anything that takes a lot of computer power - they're crediting flights.
Mar 14, 2012, 6:50 am
#170
Join Date: Dec 2011
Programs: AAGold, United 1K, HHDiamond, Hertz#1 President's Circle
Posts: 71
still missing last weeks roundtrip. In this pace expecting it would take 10 days
old UA ^^
Mar 14, 2012, 7:47 am
#171
Join Date: Sep 2010
Programs: SPG Plat, HH Silver, UA 1K, DL Silver
Posts: 190
If I were to guess, I would say this one. Their computers aren't being used for only crediting flights, so they have to be used for normal operations plus the additional backlog. And it isn't just a few flights, it would be a lot of flights. Plus there may be some sort of QA process to ensure things are happening correctly. All of this would put additional strain on capacity and probably slow things down.
Mar 14, 2012, 7:50 am
#172
Join Date: Jun 2006
Programs: AA, Delta, UA
Posts: 66
My spouse and I flew on 2/25 on Copa PTY to JFK and have still not received mileage. Oddly I did get the mileage quite quickly for our 2/18 flight to PTY. When I try to email [email protected] I get "delivery failure." I guess I will just have to wait a week or so and try again, unless someone has a different email I could try...
Mar 14, 2012, 9:04 am
#173
Join Date: Jan 2010
Location: Alexandria, VA
Programs: UA GS, Marriott Gold, SPG Gold
Posts: 13
Just want to vent with everyone else...
My miles from my LH in February from FRA-Malabo-ABJ have still not posted.
And my flight last week on 3/5 from DCA to ORD has not posted, and I had all kinds of issues at the airport that day. They ended up issuing me a paper ticket at the airport to make my flight so I did not miss my connection to Seoul on Asiana.
I assume I will see the Asiana miles in 2 years
My miles from my LH in February from FRA-Malabo-ABJ have still not posted.
And my flight last week on 3/5 from DCA to ORD has not posted, and I had all kinds of issues at the airport that day. They ended up issuing me a paper ticket at the airport to make my flight so I did not miss my connection to Seoul on Asiana.
I assume I will see the Asiana miles in 2 years
Mar 14, 2012, 9:14 am
#174
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
I think we just all need to chill a bit. Miles that are a few days late is a minor issue to be stressing over. Irritating, yes; important no. There are folks here complaining about 3/6 for goodness sakes. Keep the back up and it will get sorted in time. And stop phoning them with trivial issues, let them concentrate on bigger issues - like your upgrade, or seat.
Mar 14, 2012, 9:29 am
#175
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Still missing my credit for flights on 3/6. Went online last night to request a missing flight credit, but apparently it was already credited. Not sure to where, but i'm guessing I should charge the phone and headset up for tonight.
Mar 14, 2012, 9:45 am
#176
Join Date: Nov 2010
Location: SF
Programs: UA / 1K & AA ExP
Posts: 48
I have not had any miles post since 3/2 - and I've done several cross country trips in that time.
I'll give it another few days, and then start dialing.
FWIW, I'm just astounded at the lack of preparation UA seemingly undertook in support of this integration. They've had such a long time to plan and prepare for it, and it just seems silly that "go live" has caused THIS much pain. Didn't they TEST the system for these kinds of things before going live?
I'll give it another few days, and then start dialing.
FWIW, I'm just astounded at the lack of preparation UA seemingly undertook in support of this integration. They've had such a long time to plan and prepare for it, and it just seems silly that "go live" has caused THIS much pain. Didn't they TEST the system for these kinds of things before going live?
Mar 14, 2012, 9:52 am
#177
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
Everything prior to March 2 posted. 2012 PQM/PQS seems to be correct. Haven't worked on whether lifetime is correct, but at 1.3MM and change, and no plans to hit 2MM ever, it doesn't matter. Though I suppose if there is another merger with an airline that has yet another way to calculate lifetime, I might care then.
The post March 3 flights have not posted, but today, 7 days after the flight, I was able to successfully request flight credit. Until today, united.com was rejecting the ticket number as invalid.
Baby steps.
I don't think exerda thinks you are petty.
2-3 days is unacceptable for exactly the reason you mention. It can be the difference between E- to E+ for 2P to 1P transitions, and between global business class and E+ for 0P to 1K transitions.
This not the pmco or sCO SHARES. This is the post-integration SHARES, where even legacy CO elites are getting shafted.
The post March 3 flights have not posted, but today, 7 days after the flight, I was able to successfully request flight credit. Until today, united.com was rejecting the ticket number as invalid.
Baby steps.
You know, most of us are not petty, and quibbling about miles posting in 24 hrs vs 5 days may seem so, but it makes a difference when one is on the cusp of elevating to higher status later in the year and has a flight to take right when the posted flight could have made a difference---like getting up to 1K.
That scenario is likely to evolve for many of us as the year wears on.
That scenario is likely to evolve for many of us as the year wears on.
2-3 days is unacceptable for exactly the reason you mention. It can be the difference between E- to E+ for 2P to 1P transitions, and between global business class and E+ for 0P to 1K transitions.
This not the pmco or sCO SHARES. This is the post-integration SHARES, where even legacy CO elites are getting shafted.
Last edited by mre5765; Mar 14, 2012 at 10:04 am
Mar 14, 2012, 10:41 am
#178
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
Still missing 3/9 flight as well as a 3/5 "ON" flight that was resubmitted on 3/10 by MP in a form that should credit mileage. (So I assume my 3/5 flight credit is actually queued up AFTER my 3/9 flight credit.)
So where's the queue right now?
Anyone seen a 3/6 flight credit yet? 3/7? 3/8?
Mar 14, 2012, 11:10 am
#179
Join Date: Apr 2005
Location: Washington, DC
Posts: 695
Flew MIA-CLT-BOS on US this past Wednesday. Credited to my [premerger] UA number. No miles posting so far. Hoping this is a lag because of the cutover. Anyone else seeing partner miles post?
(Sorry if this has already been covered. I scrolled through 3+ pages of merger-related venom but didn't find anything.)
(Sorry if this has already been covered. I scrolled through 3+ pages of merger-related venom but didn't find anything.)
Mar 14, 2012, 11:19 am
#180
Join Date: Nov 2004
Location: PDX
Programs: AA LT PLT (3.6+ MM), UA 1K LT Gold, Hilton LT Diamond, Bonvoy Gold.
Posts: 1,663
When I finally got through to a CSR yesterday (only 40 minutes on hold) regarding another matter, I asked her whenmy flights from 3/8 might post and she said she had heard that the issue would be resolved within the next week. This information is worth as much as I paid for it....