Im not sure if the refund would be immediate, Ive had problems with some GCs where the funds were unloaded but didnt register onto my DC , a few hours later my GC had the money back on it. So if it hasnt been a few good hours just wait till it is and see if the funds are back in the Safe.

I dont know where Id begin, if they left the Safe then RLDit did its thing, and if Serve didnt accept it Id say the burden should be on them to either get the funds back on the Safe not sure if they can even do that , or cut a check for the full amount and its their problem to chase down the $$

How long have you waited since this happened?

Like what craz said, sometimes the missing money will be credited back to your Safe. In your case, I think it might before it sounded like Serve refunded it.

If not, you would need to call reloadit and request them to start an investigation.

I suppose you loaded two packs together? Let this be a reminder for all of us to never load 2 packs at once. Money tends to go missing that way.

Can we load from my reloadit safe to my wife's serve or T-mobile card?

Was this in the last 17 hours?

I've been getting the "We are experiencing some technical difficulties. Please try again later" message since 11pm last night. I think they are having some problems with their systems.

This. I've processed many many thousands through ReLoadit and while mostly problem free, the couple of times I did have problems were with loads of $1000 in one load drawing from two packs. In both cases, I had to initiate an investigation with ReloadIt who, to its credit, resolved the issue each time within a week. Both times, the CSR could see from my account the load had gone out and there was apparently a denial (for some reason) on the receiving end but the money never came back, so it wasn't difficult for me to explain what happened or have them understand the problem.

Since then, I've switched to loading from one pack at a time and never had the issue again.

Same here and when selecting a pack i pick the one at the top of the list (with funds on it) and click "load from selected packs".

I attempted the load around 11pm last night, 8/31.

Thanks for your post. I opened a ticket with ReloadIt today and was told that I'd get a response within 3-5 days but the CSR I spoke to didn't give me any comfort that this would go anywhere. Definitely makes me feel better that ReloadIt was able to figure out and resolve the issue for you. The money eventually came back to your Safe? Did you have the same issue where the Serve (or other card) "reversed" the transcation?

Have also opened a case with Serve to investigate. I am talking to their technical department and while discussing the case she said, "we had a similar issue happen a few days ago - I'll check what happened with that.". Haven't heard back from Serve yet.

Should have read more regarding the $1k loads. Lesson learned.

In my cases, the money was posted to the card I was trying to load, and appeared as a "cash adjustment" on my transaction history. One it was with TMobile and I didn't get my $3.95 credit as a result.

The rack at my local OM has had space reserved for the cards since early June, but none have ever been put there and the spaces remain empty. I spoke with the manager about it and she said that they have no control over the gift card rack since it's handled by a contractor who according to her, comes in "whenever he pleases." She wishes he would come in more often and fill the rack because empty spots make it look like they have no stock and it doesn't look good for the store in general.

I've been keeping an eye on it. We shall see...

Terms and Conditions list $1000 load per day with a day consisting of midnight pacific to midnight pacific. I am getting the you have reached the maximum message today after loading $1000 yesterday...is actually a 24 hour clock now?

As far as I know, the terms have always been written that way but enforced another. It is for the most part a rolling 24-hour limit, though there is a nuance concerning adding RL packs versus loading cards.

Is it advised to have one reloadit safe per prepaid card?

I haven't specifically heard of any issues putting multiple cards in one safe that I can recall...

Thanks for your comments. The funds somehow ended up in a "Pending" state on Serve's end. They gave me an incident # and transferred my case over to the technical services department. Got a great Utah based CSR and she followed up every day to update me. Complain was filed on Tues and Serve was able to up put the funds back in my account on Friday.

Still have an open case with ReloadIt and haven't heard back from them.

Won't be loading 1K anymore.

when loading the card to my safe I got an error saying, "Invalid Pack". My safe still showed the correct updated balance. Tried loading it on to Serve, $500 at a time of course, I got an error saying "The new Reloadit pack you just added to your Safe is being verified. You will be able to use your pack shortly."

Tried this on two safe's on two different computers and both had the same issue.

Anyone else see this tonight? I'd be rid of this company if the cards were't so darn awesome!