Originally Posted by
ronnyk
This. I've processed many many thousands through ReLoadit and while mostly problem free, the couple of times I did have problems were with loads of $1000 in one load drawing from two packs. In both cases, I had to initiate an investigation with ReloadIt who, to its credit, resolved the issue each time within a week. Both times, the CSR could see from my account the load had gone out and there was apparently a denial (for some reason) on the receiving end but the money never came back, so it wasn't difficult for me to explain what happened or have them understand the problem.
Since then, I've switched to loading from one pack at a time and never had the issue again.
I attempted the load around 11pm last night, 8/31.
Thanks for your post. I opened a ticket with ReloadIt today and was told that I'd get a response within 3-5 days but the CSR I spoke to didn't give me any comfort that this would go anywhere. Definitely makes me feel better that ReloadIt was able to figure out and resolve the issue for you. The money eventually came back to your Safe? Did you have the same issue where the Serve (or other card) "reversed" the transcation?
Have also opened a case with Serve to investigate. I am talking to their technical department and while discussing the case she said, "we had a similar issue happen a few days ago - I'll check what happened with that.". Haven't heard back from Serve yet.
Should have read more regarding the $1k loads. Lesson learned.