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Old Sep 4, 2015 | 4:54 pm
  #419  
Duffman
 
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
Originally Posted by Duffman
Hey guys – money stuck and really could use some help here..

- Bought 2 ReloadIt cards for $500 each
- Loaded them on to the safe. All good, saw $1000 available on my safe
- Loaded these on to my Serve from my Safe, no errors
- Logged on to Serve only saw $500 loaded. One of the transactions was reversed. It says “Cash Reload Reversal RELOADIT WEB”. There was a credit for $500 and a debit for $500
- I called Serve and they said they didn’t accept the funds. Called ReloadIt and they said money has left the pack and they can’t do anything about it.
- My Serve has a 0 balance and so does my ReloadIt Safe

Who has my money and any thoughts on what I can do to get it back? Who can I call about this?

Thanks in advance for your help

Thanks for your comments. The funds somehow ended up in a "Pending" state on Serve's end. They gave me an incident # and transferred my case over to the technical services department. Got a great Utah based CSR and she followed up every day to update me. Complain was filed on Tues and Serve was able to up put the funds back in my account on Friday.

Still have an open case with ReloadIt and haven't heard back from them.

Won't be loading 1K anymore.
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