Reloadit master thread
Oct 22, 2015 | 6:52 pm
#481
Join Date: Aug 2000
Location: Chicago Burbs
Programs: SPG Gold, Hyatt Diamond
Posts: 223
I added $1000 money to my safe today and then transferred it to my Serve account. The site came back with the typical "Technical difficulties" message. But then the balance in the account went to zero. I checked my serve account and it does not show a transfer. I have loaded Serve before many times without issues. Its been 4 hours now. Has this happened to anyone else in the past?
Maybe give it a day or so and if it doesn't show up in one or the other you might have to call.
Oct 22, 2015 | 10:05 pm
#482
Join Date: Sep 2011
Posts: 24
I added $1000 money to my safe today and then transferred it to my Serve account. The site came back with the typical "Technical difficulties" message. But then the balance in the account went to zero. I checked my serve account and it does not show a transfer. I have loaded Serve before many times without issues. Its been 4 hours now. Has this happened to anyone else in the past?
Oct 22, 2015 | 10:33 pm
#483
Join Date: Dec 2011
Posts: 253
Same here-- CS Manager told me this issue has been escalated and that it appears to be a technical issue on the Amex side. I was more worried when the agent I initially spoke to said he could not see the pack was ever loaded to my account. The Manager used a higher level tool and could see that I loaded the pack and that it was sent to my Serve card. This was a relief; if you can get the Reloadit people to at least see and recognize that there is a problem, they usually remedy it fairly quickly.
Oct 23, 2015 | 9:16 am
#486
Join Date: Jan 2014
Posts: 166
I added $1000 money to my safe today and then transferred it to my Serve account. The site came back with the typical "Technical difficulties" message. But then the balance in the account went to zero. I checked my serve account and it does not show a transfer. I have loaded Serve before many times without issues. Its been 4 hours now. Has this happened to anyone else in the past?
Oct 23, 2015 | 10:42 am
#487
Join Date: Jan 2014
Posts: 166
Oct 23, 2015 | 10:59 am
#488
Join Date: Sep 2011
Posts: 24
Oct 23, 2015 | 11:07 am
#489
Join Date: Jul 2015
Posts: 287
purchased my first card this week, took forever to get an account set up, also had transfer issues but it just now worked.
can someone explain how the "safe" actually works? I can't seem to log into two accounts on my pc, its like the account is tied to whatever pc opened the account.
can someone explain how the "safe" actually works? I can't seem to log into two accounts on my pc, its like the account is tied to whatever pc opened the account.
Oct 23, 2015 | 1:41 pm
#491
Join Date: Mar 2009
Posts: 2,359
I added $1000 money to my safe today and then transferred it to my Serve account. The site came back with the typical "Technical difficulties" message. But then the balance in the account went to zero. I checked my serve account and it does not show a transfer. I have loaded Serve before many times without issues. Its been 4 hours now. Has this happened to anyone else in the past?
Called and a ticket was put in but kept getting the run around on when it would be fixed (1-2 days turned into 3-5 days, turned into another week, etc.) and eventually got a helpful supervisor who pushed it along. Got a call back the day after talking to that person and it was fixed.
So, be prepared for a lot of frustration over this. Good luck and let us know how it gets resolved.
Oct 23, 2015 | 4:33 pm
#493
Join Date: Dec 2013
Posts: 3,615
Had this happen when transferring to a TMo card. Loaded two reloadit packs to my safe and then sent them both over together at the same time to the TMo card, however only one made it there and the second pack went to zero but didn't transfer.
Called and a ticket was put in but kept getting the run around on when it would be fixed (1-2 days turned into 3-5 days, turned into another week, etc.) and eventually got a helpful supervisor who pushed it along. Got a call back the day after talking to that person and it was fixed.
So, be prepared for a lot of frustration over this. Good luck and let us know how it gets resolved.
Called and a ticket was put in but kept getting the run around on when it would be fixed (1-2 days turned into 3-5 days, turned into another week, etc.) and eventually got a helpful supervisor who pushed it along. Got a call back the day after talking to that person and it was fixed.
So, be prepared for a lot of frustration over this. Good luck and let us know how it gets resolved.
Oct 23, 2015 | 8:31 pm
#494
Join Date: Jun 2015
Posts: 160
I got this message while trying to load a reloadit pack to my tmobile card:
The new Reloadit pack you just added to your Safe is being verified. You will be able to use your pack shortly.
The $500 pack that I load to the safe is still there. When I last did this a couple of months ago, I dont remember any waiting period to verify an uploaded pack.
The new Reloadit pack you just added to your Safe is being verified. You will be able to use your pack shortly.
The $500 pack that I load to the safe is still there. When I last did this a couple of months ago, I dont remember any waiting period to verify an uploaded pack.
