Originally Posted by
Duffman
Hey guys – money stuck and really could use some help here..
- Bought 2 ReloadIt cards for $500 each
- Loaded them on to the safe. All good, saw $1000 available on my safe
- Loaded these on to my Serve from my Safe, no errors
- Logged on to Serve only saw $500 loaded. One of the transactions was reversed. It says “Cash Reload Reversal RELOADIT WEB”. There was a credit for $500 and a debit for $500
- I called Serve and they said they didn’t accept the funds. Called ReloadIt and they said money has left the pack and they can’t do anything about it.
- My Serve has a 0 balance and so does my ReloadIt Safe
Who has my money and any thoughts on what I can do to get it back? Who can I call about this?
Thanks in advance for your help
How long have you waited since this happened?
Like what craz said, sometimes the missing money will be credited back to your Safe. In your case, I think it might before it sounded like Serve refunded it.
If not, you would need to call reloadit and request them to start an investigation.
I suppose you loaded two packs together? Let this be a reminder for all of us to never load 2 packs at once. Money tends to go missing that way.