Last edit by: WineCountryUA
The Polaris Lounge is United's Business class lounge for passengers in premium cabins on long-haul flights only. It is separate from the United Club locations and the arrivals lounge in SFO.
Currently there are PLs in EWR, IAD, IAH, LAX, ORD, and SFO.
Quick Guide to "Do I get access?"
Are you in Polaris (Business) class on a long-haul United metal flight to/from Asia, Australia, Europe, Africa, French Polynesia, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
Are you in Business/First class on a long-haul *A partner metal flight to/from Asia, Australia, New Zealand, Europe, Africa, Middle East, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
Are you on a United or partner short-haul international flight to/from Guam, Canada, Mexico, Caribbean, Central America, Colombia, or Ecuador?
Are you in Premium Economy, Economy Plus, or Economy on any flight?
Are you on a United domestic flight, including P.S. flights EWR-LAX, EWR-SFO, BOS-SFO?
Can I get access through status, membership, one-time pass, or any other method?
More info
UA website outlining access for Polaris Lounge access
Photo ID required?There have been numerous reports from all Polaris Lounges of a photo ID being requested upon entry. Apparently, there have been some attempts to enter the PL with another person's BP (such as a traveling companion's).Recently there are reports that only a passport (not driver's license) is accepted at some lounges. More recent reports are UA has dropped the passport id requirement
Related Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ..
EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ..
IAD Polaris Lounge -- Reviews, Experiences, Q&A, ..
United Polaris-New Business Class seats & in-flight service and new Polaris Lounges(wiki) (thread)}
Consolidated "United Club Access Questions" Thread
Archive: Consolidated "Polaris Lounge Access Questions" Thread {Archive}
Currently there are PLs in EWR, IAD, IAH, LAX, ORD, and SFO.
Quick Guide to "Do I get access?"
Are you in Polaris (Business) class on a long-haul United metal flight to/from Asia, Australia, Europe, Africa, French Polynesia, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
- You get access at all airports the same-day. It does not matter if your flights are on the same ticket or same cabin.
- "Same-day" is ambiguous and is interpreted differently by different agents with respect to itineraries that include an overnight connection. YMMV and this thread has examples both ways.
- No guests. Unless on F on a partner.
- Though not stated by United, includes AKL (Auckland, New Zealand) when service begins.
- Examples:
- EWR-SFO-NRT, if SFO-NRT is on UA you get access in EWR and SFO
- NRT-SFO-EWR, if NRT-SFO is on UA you get access in SFO and EWR, even if SFO-EWR is a separate Y ticket.
Are you in Business/First class on a long-haul *A partner metal flight to/from Asia, Australia, New Zealand, Europe, Africa, Middle East, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
- You get access only at the airport where the long-haul flight departs.
- At other airports along your route, you may have access to the United Club or other *A lounges. See here: Consolidated "United Club Access Questions" Thread
- Though not on United's stated list, access includes long-haul partner flights to Africa, Middle East, New Zealand, etc.
- Guests: First Class (on flights with both First and Business cabins) only: you can bring 1 guest. Business class 0 guests.
- Examples:
- EWR-SFO-NRT, if SFO-NRT is on NH you get access only in SFO, not at EWR
- NRT-SFO-EWR, if NRT-SFO is on NH you don't get any Polaris Lounge access because there is no Polaris Lounge in NRT, and you aren't eligible for SFO or EWR.
Are you on a United or partner short-haul international flight to/from Guam, Canada, Mexico, Caribbean, Central America, Colombia, or Ecuador?
- You do not get access to the Polaris Lounge. However, you may qualify for access to the United Club. See here: Consolidated "United Club Access Questions" Thread
Are you in Premium Economy, Economy Plus, or Economy on any flight?
- You do not get access, unless you are connecting to/from a flight that gets access as described above.
Are you on a United domestic flight, including P.S. flights EWR-LAX, EWR-SFO, BOS-SFO?
- You do not get access to the Polaris Lounge, even if you're flying in First on a wide-body plane with lie-flat "Polaris" style seats, unless you are connecting to/from a flight that gets access as described above.
Can I get access through status, membership, one-time pass, or any other method?
- No.
Reports indicate that most PL's require a passport in addition to boarding pass for access. Somelocations may accept other forms of ID (driver's license, etc.). This appears to be a response to possible fraudulent attempts at access (e.g., double printing BPs for friends).
- Only those departing on a *A airline in long-haul Int'l First on a plane w/ First and Business classes has guesting privileges. One guest only, and that guest must be departing on same flight, in any class..
- Those in Polaris or qualifying International Business cannot guest another passenger.
If you are in an old Global First seat in United Polaris class, you cannot guest another passenger.No longer relevant
More info
UA website outlining access for Polaris Lounge access
Photo ID required?There have been numerous reports from all Polaris Lounges of a photo ID being requested upon entry. Apparently, there have been some attempts to enter the PL with another person's BP (such as a traveling companion's).
Related Threads:
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ..
EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ..
IAD Polaris Lounge -- Reviews, Experiences, Q&A, ..
Consolidated "United Club Access Questions" Thread
Archive: Consolidated "Polaris Lounge Access Questions" Thread {Archive}
Consolidated "Polaris Lounge Access Questions" Thread
#556
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Join Date: Apr 2013
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#558
Join Date: Feb 2024
Location: Boston
Posts: 2
1am IAH-TPE EVA flight, can I get into Polaris day before?
I have an EVA Air business flight IAH-TPE at 1am. Would I be allowed into the Polaris Lounge the day before, such as at 6pm? I read the United policy is “same day” access as boarding pass. Star Alliance Gold policy says day before if your flight is at 5am or earlier. I’m new to this and unsure of everything.
The Polaris Lounge closes at 9pm but I would go earlier since I've never seen Polaris before. I found some other lounge I have entry to that is open til midnight, so I figured going there after Polaris closes might be a plan. If I can get into Polaris at all! Thanks for reading.
The Polaris Lounge closes at 9pm but I would go earlier since I've never seen Polaris before. I found some other lounge I have entry to that is open til midnight, so I figured going there after Polaris closes might be a plan. If I can get into Polaris at all! Thanks for reading.
Last edited by mdk187; Feb 26, 2024 at 7:44 pm
#559
Join Date: Mar 2003
Location: anywhere and everywhere
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Posts: 5,528
IThe Polaris Lounge closes at 9pm but I would go earlier since I've never seen Polaris before. I found some other lounge I have entry to that is open til midnight, so I figured going there after Polaris closes might be a plan. If I can get into Polaris at all! Thanks for reading.
That said when I was there three weeks ago lounge was open until 10 if that helps you. Sadly I find IAH Polaris is the weakest in the system but still beats waiting in the terminal!
#560
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
I have an EVA Air business flight IAH-TPE at 1am. Would I be allowed into the Polaris Lounge the day before, such as at 6pm? I read the United policy is “same day” access as boarding pass. Star Alliance Gold policy says day before if your flight is at 5am or earlier. I’m new to this and unsure of everything.
The Polaris Lounge closes at 9pm but I would go earlier since I've never seen Polaris before. I found some other lounge I have entry to that is open til midnight, so I figured going there after Polaris closes might be a plan. If I can get into Polaris at all! Thanks for reading.
The Polaris Lounge closes at 9pm but I would go earlier since I've never seen Polaris before. I found some other lounge I have entry to that is open til midnight, so I figured going there after Polaris closes might be a plan. If I can get into Polaris at all! Thanks for reading.
#562
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Boarding pass on your phone will work. If you have checkin bag(s), checkin counter for SQ at IAH may be not open this early. If you connect from another airport, this won’t be an issue.
#563
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
OP is flying on BR, so it's possible that check-in desks open well after Polaris lounge is closed, if they need to check bags.
#564
Join Date: Dec 2012
Posts: 199
Flying Delhi-Newark-Fort Lauderdale on business class, award ticket, US citizen (but no GE or TSA Pre), no checked bags.
Flight starts DEL at 11:55 PM on Monday and arrives EWR at 6:20 AM Tuesday.
The EWR-FLL flight is at 10:11 AM; the latter flight has been starting from A gates recently.
I assume I can use the Polaris lounge at EWR (even though the flight technically departed the prior day).
I know I can use the United Club in terminal A, but the reason for wanting Polaris lounge is the shower facility (after a long trip from Delhi).
I have asked for a wheelchair because of re-aggravating an injury recently - can't stand in long lines, but can walk slowly.
How much time should I allocate to go to terminal A from the EWR Polaris lounge, and how easy / difficult is it?
Or, should I just forget the shower and try to get to terminal A (unless I get lucky and the FLL flight leaves from Terminal C).
Thanks in advance for any help.
Flight starts DEL at 11:55 PM on Monday and arrives EWR at 6:20 AM Tuesday.
The EWR-FLL flight is at 10:11 AM; the latter flight has been starting from A gates recently.
I assume I can use the Polaris lounge at EWR (even though the flight technically departed the prior day).
I know I can use the United Club in terminal A, but the reason for wanting Polaris lounge is the shower facility (after a long trip from Delhi).
I have asked for a wheelchair because of re-aggravating an injury recently - can't stand in long lines, but can walk slowly.
How much time should I allocate to go to terminal A from the EWR Polaris lounge, and how easy / difficult is it?
Or, should I just forget the shower and try to get to terminal A (unless I get lucky and the FLL flight leaves from Terminal C).
Thanks in advance for any help.
#565
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
Flying Delhi-Newark-Fort Lauderdale on business class, award ticket, US citizen (but no GE or TSA Pre), no checked bags.
Flight starts DEL at 11:55 PM on Monday and arrives EWR at 6:20 AM Tuesday.
The EWR-FLL flight is at 10:11 AM; the latter flight has been starting from A gates recently.
How much time should I allocate to go to terminal A from the EWR Polaris lounge, and how easy / difficult is it?
Or, should I just forget the shower and try to get to terminal A (unless I get lucky and the FLL flight leaves from Terminal C).
Flight starts DEL at 11:55 PM on Monday and arrives EWR at 6:20 AM Tuesday.
The EWR-FLL flight is at 10:11 AM; the latter flight has been starting from A gates recently.
How much time should I allocate to go to terminal A from the EWR Polaris lounge, and how easy / difficult is it?
Or, should I just forget the shower and try to get to terminal A (unless I get lucky and the FLL flight leaves from Terminal C).
Maybe better to ask in this thread: Consolidated EWR connection time/logistics-Domestic & International
#566
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You can access Polaris Lounge based on Polaris arrival. A wheelchair and Terminal A provide complications. Polaris Lounge is located in Terminal C and the airside connection to A is a bus. Maybe someone else has insight on wheelchair transfer between C and A airside.
#567
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Flying Delhi-Newark-Fort Lauderdale on business class, award ticket, US citizen (but no GE or TSA Pre), no checked bags.
Flight starts DEL at 11:55 PM on Monday and arrives EWR at 6:20 AM Tuesday.
The EWR-FLL flight is at 10:11 AM; the latter flight has been starting from A gates recently.
I assume I can use the Polaris lounge at EWR (even though the flight technically departed the prior day).
I know I can use the United Club in terminal A, but the reason for wanting Polaris lounge is the shower facility (after a long trip from Delhi).
I have asked for a wheelchair because of re-aggravating an injury recently - can't stand in long lines, but can walk slowly.
How much time should I allocate to go to terminal A from the EWR Polaris lounge, and how easy / difficult is it?
Or, should I just forget the shower and try to get to terminal A (unless I get lucky and the FLL flight leaves from Terminal C).
Thanks in advance for any help.
Flight starts DEL at 11:55 PM on Monday and arrives EWR at 6:20 AM Tuesday.
The EWR-FLL flight is at 10:11 AM; the latter flight has been starting from A gates recently.
I assume I can use the Polaris lounge at EWR (even though the flight technically departed the prior day).
I know I can use the United Club in terminal A, but the reason for wanting Polaris lounge is the shower facility (after a long trip from Delhi).
I have asked for a wheelchair because of re-aggravating an injury recently - can't stand in long lines, but can walk slowly.
How much time should I allocate to go to terminal A from the EWR Polaris lounge, and how easy / difficult is it?
Or, should I just forget the shower and try to get to terminal A (unless I get lucky and the FLL flight leaves from Terminal C).
Thanks in advance for any help.
For myself, fortunately able to walk easily and fairly quickly, I give 20-25 minutes to go from C to some A gate using the bus at gate C71. I don't have experience going slowly or using a wheelchair, but I think it would be safe to allow 50 minutes for yourself. The distance from the PL to the bus is not that long, but A terminal is quite sprawling, so depending on gate assignment that may be the more significant distance.
A tip for CBP, try the mobile passport app. Sometimes they don't bother with it at EWR, and in the morning at that time CBP is usually not too busy, but it can sometimes be a big time-saver. You can submit the mobile entry and then go through the regular way if it's not needed.
And another tip, double-check your gate assignment when you arrive at EWR! It can be pretty random which terminal is used, such as one day from A, next day same flight / same aircraft type from C.
Overall, I think you have enough time to take a shower.
#568
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,459
A bit of an edge case: arriving into EWR on a domestic flight and have a NH F flight departing from JFK several hours later. Wondering if I have a case for access to the EWR PL using my NH F BP and by virtue of EWR and JFK being NYC co-terminals. Anyone have experience in this exact scenario, or care to offer their opinions or speculation? Either way, assuming I travel as currently planned, I will plan to stop by and seek entry, in the name of research. I will have the regular UC as a fallback.
#570
FlyerTalk Evangelist
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Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
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Enjoy the United Club, and please keep us posted.