Last edit by: WineCountryUA
The Polaris Lounge is United's Business class lounge for passengers in premium cabins on long-haul flights only. It is separate from the United Club locations and the arrivals lounge in SFO.
Currently there are PLs in EWR, IAD, IAH, LAX, ORD, and SFO.
Quick Guide to "Do I get access?"
Are you in Polaris (Business) class on a long-haul United metal flight to/from Asia, Australia, Europe, Africa, French Polynesia, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
Are you in Business/First class on a long-haul *A partner metal flight to/from Asia, Australia, New Zealand, Europe, Africa, Middle East, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
Are you on a United or partner short-haul international flight to/from Guam, Canada, Mexico, Caribbean, Central America, Colombia, or Ecuador?
Are you in Premium Economy, Economy Plus, or Economy on any flight?
Are you on a United domestic flight, including P.S. flights EWR-LAX, EWR-SFO, BOS-SFO?
Can I get access through status, membership, one-time pass, or any other method?
More info
UA website outlining access for Polaris Lounge access
Photo ID required?There have been numerous reports from all Polaris Lounges of a photo ID being requested upon entry. Apparently, there have been some attempts to enter the PL with another person's BP (such as a traveling companion's).Recently there are reports that only a passport (not driver's license) is accepted at some lounges. More recent reports are UA has dropped the passport id requirement
Related Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ..
EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ..
IAD Polaris Lounge -- Reviews, Experiences, Q&A, ..
United Polaris-New Business Class seats & in-flight service and new Polaris Lounges(wiki) (thread)}
Consolidated "United Club Access Questions" Thread
Archive: Consolidated "Polaris Lounge Access Questions" Thread {Archive}
Currently there are PLs in EWR, IAD, IAH, LAX, ORD, and SFO.
Quick Guide to "Do I get access?"
Are you in Polaris (Business) class on a long-haul United metal flight to/from Asia, Australia, Europe, Africa, French Polynesia, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
- You get access at all airports the same-day. It does not matter if your flights are on the same ticket or same cabin.
- "Same-day" is ambiguous and is interpreted differently by different agents with respect to itineraries that include an overnight connection. YMMV and this thread has examples both ways.
- No guests. Unless on F on a partner.
- Though not stated by United, includes AKL (Auckland, New Zealand) when service begins.
- Examples:
- EWR-SFO-NRT, if SFO-NRT is on UA you get access in EWR and SFO
- NRT-SFO-EWR, if NRT-SFO is on UA you get access in SFO and EWR, even if SFO-EWR is a separate Y ticket.
Are you in Business/First class on a long-haul *A partner metal flight to/from Asia, Australia, New Zealand, Europe, Africa, Middle East, or one of these South American countries: Argentina, Brazil, Chile, and Peru?
- You get access only at the airport where the long-haul flight departs.
- At other airports along your route, you may have access to the United Club or other *A lounges. See here: Consolidated "United Club Access Questions" Thread
- Though not on United's stated list, access includes long-haul partner flights to Africa, Middle East, New Zealand, etc.
- Guests: First Class (on flights with both First and Business cabins) only: you can bring 1 guest. Business class 0 guests.
- Examples:
- EWR-SFO-NRT, if SFO-NRT is on NH you get access only in SFO, not at EWR
- NRT-SFO-EWR, if NRT-SFO is on NH you don't get any Polaris Lounge access because there is no Polaris Lounge in NRT, and you aren't eligible for SFO or EWR.
Are you on a United or partner short-haul international flight to/from Guam, Canada, Mexico, Caribbean, Central America, Colombia, or Ecuador?
- You do not get access to the Polaris Lounge. However, you may qualify for access to the United Club. See here: Consolidated "United Club Access Questions" Thread
Are you in Premium Economy, Economy Plus, or Economy on any flight?
- You do not get access, unless you are connecting to/from a flight that gets access as described above.
Are you on a United domestic flight, including P.S. flights EWR-LAX, EWR-SFO, BOS-SFO?
- You do not get access to the Polaris Lounge, even if you're flying in First on a wide-body plane with lie-flat "Polaris" style seats, unless you are connecting to/from a flight that gets access as described above.
Can I get access through status, membership, one-time pass, or any other method?
- No.
Reports indicate that most PL's require a passport in addition to boarding pass for access. Somelocations may accept other forms of ID (driver's license, etc.). This appears to be a response to possible fraudulent attempts at access (e.g., double printing BPs for friends).
- Only those departing on a *A airline in long-haul Int'l First on a plane w/ First and Business classes has guesting privileges. One guest only, and that guest must be departing on same flight, in any class..
- Those in Polaris or qualifying International Business cannot guest another passenger.
If you are in an old Global First seat in United Polaris class, you cannot guest another passenger.No longer relevant
More info
UA website outlining access for Polaris Lounge access
Photo ID required?There have been numerous reports from all Polaris Lounges of a photo ID being requested upon entry. Apparently, there have been some attempts to enter the PL with another person's BP (such as a traveling companion's).
Related Threads:
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ..
EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ..
IAD Polaris Lounge -- Reviews, Experiences, Q&A, ..
Consolidated "United Club Access Questions" Thread
Archive: Consolidated "Polaris Lounge Access Questions" Thread {Archive}
Consolidated "Polaris Lounge Access Questions" Thread
#481
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
#482
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
Exactly. So-called "linking" is merely an annotation by an agent in the Remarks (REM) field with the other passenger name record (PNR) record locator (confirmation number). There is nothing automatic about it, and the REM will only be seen if another agent looks at the PNR manually, such as during IRROPS.
The two PNRs are not and cannot be combined.
The two PNRs are not and cannot be combined.
Need not be same reservation for the outbound (originating, connecting) all reports seem to be for the second arrival airport. (And highly concentrated at EWR)
#483
Join Date: Nov 2023
Posts: 3
I will be travelling EWR-OSL-LHR in "SAS Business Smart” in March. I wondered if accessing the Polaris lounge would work at EWR? I’m pretty sure I have access but would I need to drop bags at Terminal B, transfer to Terminal A for TSA & the lounge, and then transfer to Terminal B again via the shuttle bus when I’m done in the lounge? I know there’s a SAS lounge at EWR but it really doesn’t compare to the Polaris offering considering I’m looking to eat a decent meal before my red-eye.
#484
Join Date: Dec 2022
Programs: UA1K
Posts: 464
I will be travelling EWR-OSL-LHR in "SAS Business Smart” in March. I wondered if accessing the Polaris lounge would work at EWR? I’m pretty sure I have access but would I need to drop bags at Terminal B, transfer to Terminal A for TSA & the lounge, and then transfer to Terminal B again via the shuttle bus? I know there’s a SAS lounge at EWR but it really doesn’t compare to the Polaris offering considering I’m looking to eat a decent meal before my red-eye.
#485
Join Date: Nov 2023
Posts: 3
#488
Join Date: Nov 2018
Posts: 21
Have a question.
I am flying out on the same day the flight is Newark to Montreal and then Montreal to Istanbul. Newark to Montreal is Air Canada, and Montreal to Istanbul is Turkish Airlines.
Is a single ticket booked with Air Canada (via aeroplan) - would I have access to Polaris if Montreal to Istanbul is in business class? And the Newark flight to Montreal is in economy if that impacts anything (was a mixed class points booking)
Or would this be denied on the basis that the originating flight is not the “long haul flight” even though it is all one booking?
Tried reading the faq but wasn’t clear - thanks in advance.
I am flying out on the same day the flight is Newark to Montreal and then Montreal to Istanbul. Newark to Montreal is Air Canada, and Montreal to Istanbul is Turkish Airlines.
Is a single ticket booked with Air Canada (via aeroplan) - would I have access to Polaris if Montreal to Istanbul is in business class? And the Newark flight to Montreal is in economy if that impacts anything (was a mixed class points booking)
Or would this be denied on the basis that the originating flight is not the “long haul flight” even though it is all one booking?
Tried reading the faq but wasn’t clear - thanks in advance.
#489
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
I am flying out on the same day the flight is Newark to Montreal and then Montreal to Istanbul. Newark to Montreal is Air Canada, and Montreal to Istanbul is Turkish Airlines.
Is a single ticket booked with Air Canada (via aeroplan) - would I have access to Polaris if Montreal to Istanbul is in business class? And the Newark flight to Montreal is in economy if that impacts anything (was a mixed class points booking)
Or would this be denied on the basis that the originating flight is not the “long haul flight” even though it is all one booking?
Tried reading the faq but wasn’t clear - thanks in advance.
Is a single ticket booked with Air Canada (via aeroplan) - would I have access to Polaris if Montreal to Istanbul is in business class? And the Newark flight to Montreal is in economy if that impacts anything (was a mixed class points booking)
Or would this be denied on the basis that the originating flight is not the “long haul flight” even though it is all one booking?
Tried reading the faq but wasn’t clear - thanks in advance.
You get access only at the airport where the long-haul flight departs.
#490
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,703
Just wanted to confirm Polaris access on both the following internaries:
SFO-EWR-DEL... The SFO is a red eye to EWR and then later (much later) that day the flight leaves for DEL. Is SFO going to give me push back for using Polaris by arguing my long haul qualifying fight is the next day? The red eye lands the next morning obviously, on the same day as my DEL fight and thus, at least with AA, this is never an issue to get access (before the red eye).
SFO-IAH-EWR-DEL- I found this option as an alternative b/c the SFO-IAH flight leaves at 12:37am meaning it is on the same day of the long haul. I was going to book this as a way to get SFO Polaris access should the above one not allow it. Although I really have no desire to do the extra flight nor do I particulary like the IAH Polaris lounge as its by far my least favorite.
I am assuming both of these would allow access at SFO but just wanted to confirm, especially the first one where the red eye is technically the day before.
Had agents at QF F try to deny access on a red eye to JFK to catch a long haul F to LHR although UA lounge agents seem more competent so I am guessing no issues..
Thanks
SFO-EWR-DEL... The SFO is a red eye to EWR and then later (much later) that day the flight leaves for DEL. Is SFO going to give me push back for using Polaris by arguing my long haul qualifying fight is the next day? The red eye lands the next morning obviously, on the same day as my DEL fight and thus, at least with AA, this is never an issue to get access (before the red eye).
SFO-IAH-EWR-DEL- I found this option as an alternative b/c the SFO-IAH flight leaves at 12:37am meaning it is on the same day of the long haul. I was going to book this as a way to get SFO Polaris access should the above one not allow it. Although I really have no desire to do the extra flight nor do I particulary like the IAH Polaris lounge as its by far my least favorite.
I am assuming both of these would allow access at SFO but just wanted to confirm, especially the first one where the red eye is technically the day before.
Had agents at QF F try to deny access on a red eye to JFK to catch a long haul F to LHR although UA lounge agents seem more competent so I am guessing no issues..
Thanks
Last edited by happiest_at_40000; Nov 6, 2023 at 11:59 pm Reason: change JFK to EWR
#491
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,514
Just wanted to confirm Polaris access on both the following internaries:
SFO-JFK-DEL... The SFO is a red eye to JFK and then later (much later) that day the flight leaves for DEL. Is SFO going to give me push back for using Polaris by arguing my long haul qualifying fight is the next day? The red eye lands the next morning obviously, on the same day as my DEL fight and thus, at least with AA, this is never an issue to get access (before the red eye).
SFO-IAH-EWR-DEL- I found this option as an alternative b/c the SFO-IAH flight leaves at 12:37am meaning it is on the same day of the long haul. I was going to book this as a way to get SFO Polaris access should the above one not allow it. Although I really have no desire to do the extra flight nor do I particulary like the IAH Polaris lounge as its by far my least favorite.
I am assuming both of these would allow access at SFO but just wanted to confirm, especially the first one where the red eye is technically the day before.
Thanks
SFO-JFK-DEL... The SFO is a red eye to JFK and then later (much later) that day the flight leaves for DEL. Is SFO going to give me push back for using Polaris by arguing my long haul qualifying fight is the next day? The red eye lands the next morning obviously, on the same day as my DEL fight and thus, at least with AA, this is never an issue to get access (before the red eye).
SFO-IAH-EWR-DEL- I found this option as an alternative b/c the SFO-IAH flight leaves at 12:37am meaning it is on the same day of the long haul. I was going to book this as a way to get SFO Polaris access should the above one not allow it. Although I really have no desire to do the extra flight nor do I particulary like the IAH Polaris lounge as its by far my least favorite.
I am assuming both of these would allow access at SFO but just wanted to confirm, especially the first one where the red eye is technically the day before.
Thanks
SFO-IAH-EWR-DEL: assuming the long haul is operated by UA, then yes.
There is no PL access on the first one because on partner flights, only access is on the longhaul departure point - UA does not operate any flight segments on the first itinerary.
#492
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
The extra leg for SFO-IAH-EWR-DEL should allow you access to PL at SFO, IAH and EWR (EWR-DEL on UA metal).
#493
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,703
SFO-JFK-DEL: no access at SFO; no UA ops at JFK
SFO-IAH-EWR-DEL: assuming the long haul is operated by UA, then yes.
There is no PL access on the first one because on partner flights, only access is on the longhaul departure point - UA does not operate any flight segments on the first itinerary.
SFO-IAH-EWR-DEL: assuming the long haul is operated by UA, then yes.
There is no PL access on the first one because on partner flights, only access is on the longhaul departure point - UA does not operate any flight segments on the first itinerary.
Where I wrote JFK I meant EWR.
All my flights are on UA metal.
My concern was some agent saying your qualifying flight is the next day from EWR you can’t access the Polaris at SFO before the red eye. If the SFO-EWR flight actually arrived a true day before the long haul I understand I would not get in at SFO but w the red eye I believe I will.
The IAH option with the flight leaving SFO after midnight wound then have them all be on the true same day although I really just care about the SFO Polaris and not IAH and would prefer option 1.
Sorry again meant to say EWR.
Last edited by happiest_at_40000; Nov 6, 2023 at 11:57 pm
#494
Join Date: Oct 2023
Location: NYC
Programs: I wish :'(
Posts: 219
Do I have access on arrival with a connecting flight, *if the second flight is on a different PNR*?
Flying BRU-EWR on UA metal as a J award ticket, but have a second positioning flight to YYZ via UA. These two aren't linked at all, would I still have Polaris access on arrival, since I can get airside?
(and for curiosity, if it was *A via AC, or Porter/Delta/non-*A, would this still work?)
Flying BRU-EWR on UA metal as a J award ticket, but have a second positioning flight to YYZ via UA. These two aren't linked at all, would I still have Polaris access on arrival, since I can get airside?
(and for curiosity, if it was *A via AC, or Porter/Delta/non-*A, would this still work?)
#495
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Do I have access on arrival with a connecting flight, *if the second flight is on a different PNR*?
Flying BRU-EWR on UA metal as a J award ticket, but have a second positioning flight to YYZ via UA. These two aren't linked at all, would I still have Polaris access on arrival, since I can get airside? ...
Flying BRU-EWR on UA metal as a J award ticket, but have a second positioning flight to YYZ via UA. These two aren't linked at all, would I still have Polaris access on arrival, since I can get airside? ...
If the arriving flight is UA in Polaris cabin and you have airside access (no matter how), yes