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Consolidated "United Club Access Questions" Thread

Old Jan 4, 15, 2:25 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
United operates its own United Clubs worldwide; for a detailed list, see this FT thread: United Club and Other United Lounges.
Official lounge access policy on UA's website: Club access policy
Older archived FT thread: Consolidated "United Club Access Questions" Thread [ARCHIVE]
For UA partner and Star Alliance lounges, reference the *A website: *A Lounge Finder and *A Lounge Access Policies. Note that some airports have "contract" lounges with varying access rules. Also see Non-UA Lounge Access Rules for United Club members?
United also operates Polaris Lounges and Arrival Lounges and previously operated International Global First Lounges (respective FT threads linked).
GS2021 newsresent GS status extended to Jan2022, domestic UC access, additional PP

To have access to the UCs, you will need to fit into one of the following:
  • UC member with same-day UA, *A, or contracted partner BP* UC members can have 2 guests or guest their spouse and dependent children under 21 years (note at non-UA *A lounges, UC members are allowed only 1 guest)
    * Since 1 Nov 2019, a same-day BP on a UA, *A, or contracted partner flight is required for entry
    * Actual UC membership card is generally not required at UCs if presenting a UA BP with member's UA FF# as the UC membership is tied to the MP account
  • UA *G member with international *A BP, for any class of travel, showing status
    * Can guest 1 traveler with a departing *A BP.
    * UA *G cannot access domestic UCs unless traveling on a *A international itin (within 24 hours - some agents use same calendar day) - can be different PNR
  • non-UA *G member with same-day *A BP for a flight departing from the same airport, showing status
    * Can guest 1 traveler with a departing *A BP from same airport.
    * If non-UA *G but crediting to UA MP, you will need to present your non-UA *G card. There have been some reports of refused entry -- agents claiming you have to be crediting to the same program as you are requesting entry
  • passenger with same-day *A BP for international travel in business or first class, departing same airport
    * International First passengers can guest 1 traveler with a departing *A BP
    * No guests for International Business.
  • Premium transcontinental non-stop (EWR-SFO/LAX & BOS-SFO) business class traveler
    * Limited to origin and destination airports of the premium transcontinental flight -- does not include connecting cities
    * No guests
  • Have GS status with a same day BP (UA/partner carrier)
    • No guests
  • Have or purchase a UC one-time access pass with same day BP
    * No guests
  • Have Amtrak Select Plus or Select Executive status.
    * 1 guest and/or dependent childern under 21
    * Same day BP on ANY airline (arriving or departing)
  • Active U.S. military personnelActive duty military members with a valid military ID, boarding pass for travel within 24 hours on a United- or United Express-operated flight and one of the following:
    Dressed in uniform
    Leave orders
    Rest and recuperation papers
    Access is subject to United Club seating availability.
    Allowed Guest -- Family members with gate passes or traveling on the same flight as the military member
  • Air Canada Maple Leaf Club membership with a departing *A BP from that airportMaple Leaf Club North America members can access United Club locations in the U.S. only. no Guest.
    Maple Leaf Club Worldwide members can access all United Club locations. 1 guest.

When BP/ticket is required, it can be either a paid or award ticket.


United Club T&Cs

Common questions
Children -- Are they counted as a guest?
Anyone with an individual ticket is counted as a guest. Lap children (below 2 years of age) are not counted as a guest. UC members can guest their dependent family at UCs (but this will not work at other *A lounges).

Is Canada, Mexico, Caribbean, Puerto Rico (San Juan), .... international for UC access?
Yes
Travel to or from Canada, the Caribbean, Central America, Guam and Mexico are considered international itineraries for the purposes of United Club access.
What about Domestic First Class?
Domestic First Class is not provided with UC access. Unless you qualify based on some other reason, there is no access for paid or award domestic FC.
Why no United Lounge access with UA domestic first class tickets?

Can my guest stay if I leave the lounge?
Strictly speaking, no. Guests only have access when the sponsor is in the lounge. You have "responsibility" for the guest when they are in the lounge. Realistically, however, there is usually no problem with leaving a guest behind.

Can access to the UC be further restricted?
UA reserves the right to limit access including the number of guests at times of crowding.

Can I bring food into the UC?
Strictly speaking no. There may be local health & safety codes against this.

Can I guest 3 co-workers by using multiple access methods? Such as 2 via UC membership and 1 as *G international?
No -- you cannot stack access methods.

Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinerary (Also you will need to able to access to the UC location)
As of 1 Nov 2019 - all will be required to will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club location. Other airline BPs will not qualify
Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

Partner lounges
USA Lounges with UA *G / UC membership Access When Flying Domestic
Access / reviews for TK's IAD *A lounge
Consolidated "Access to Lufthansa Lounge at IAD" Thread [2014 forward]
Best IAD Lounge
Lufthansa Lounge Access in DTW/Detroit
Accessing the *A Lounge at LAX/TBIT as a UA flyer

Consolidated "Polaris Lounge Access Questions" Thread
Non-UA Lounge Access Rules for United Club members?
The United Club Meet-Up Thread
Print Wikipost

Consolidated "United Club Access Questions" Thread

Old Dec 24, 18, 10:16 am
  #1  
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Consolidated "United Club Access Questions" Thread

The policy is "same day" and agents have gotten pretty Wild West about making up their own interpretations. Feels wrong to me here though -- I would write in for clarification.
findark is offline  
Old Jan 7, 19, 11:19 am
  #2  
 
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I was denied entry yesterday in Seattle, was flying FRA-SEA-SFO in business/First on LH/UA. Tickets were issued on UA.

Didn't know all flights had to be on UA metal for access, codeshares don't count (this was a first for me, was bit surprised when I realized that).

Ended well ... I had an unused access pass
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Old Jan 7, 19, 11:25 am
  #3  
 
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Originally Posted by malgudi
I was denied entry yesterday in Seattle, was flying FRA-SEA-SFO in business/First on LH/UA. Tickets were issued on UA.

Didn't know all flights had to be on UA metal for access, codeshares don't count (this was a first for me, was bit surprised when I realized that).

Ended well ... I had an unused access pass
If you had been *G you would have had access...... without the unused access pass.
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Old Jan 7, 19, 11:40 am
  #4  
 
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Originally Posted by StuckinITH
If you had been *G you would have had access...... without the unused access pass.
Really? That's not what I was told, dang!

I'm 1K btw, so definitely *G ... and I did tell them that as well as was obvious on the BP.

Will write to 1K to get my pass back.
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Old Jan 7, 19, 11:49 am
  #5  
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Originally Posted by malgudi
I was denied entry yesterday in Seattle, was flying FRA-SEA-SFO in business/First on LH/UA. Tickets were issued on UA.

Didn't know all flights had to be on UA metal for access, codeshares don't count (this was a first for me, was bit surprised when I realized that).

Ended well ... I had an unused access pass
For those without status (which apparently you have) or lounge membership, the *A rules call for access to be based on departure flight (not arrival) So the domestic departure did not count.

UA (and some other carriers) have an exception for their lounges, that a premium cabin passenger traveling on that carrier's international flights will have enhanced access. UA's enhanced rule is UA international premium cabin passengers have access to UCs at all connecting cities. But only in the case of UA operated lights, not codeshares. This enhanced access is carrier dependent and not a general *A rule.

There are a few other access methods fully described in the thread's wiki.
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Old Jan 7, 19, 11:55 am
  #6  
 
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That's what I thought, from other posts, that you were *G from United.

The rejection would have been appropriate if you were *G from another Star Alliance member.

Did they scan your boarding pass?
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Old Jan 7, 19, 12:02 pm
  #7  
 
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Originally Posted by malgudi
Really? That's not what I was told, dang!

I'm 1K btw, so definitely *G ... and I did tell them that as well as was obvious on the BP.

Will write to 1K to get my pass back.
If you scanned your departing domestic boarding pass, the access system should have correctly allowed you in. Some UA agents misunderstood rules, but when the system said access allowed, they would let you in.
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Old Jan 7, 19, 1:17 pm
  #8  
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Originally Posted by malgudi
Really? That's not what I was told, dang!

I'm 1K btw, so definitely *G ... and I did tell them that as well as was obvious on the BP.

Will write to 1K to get my pass back.
I always have trouble getting access in this circumstance (*A J inbound, *G for access). I think you're supposed to scan the onward domestic BP, but my memory is that whichever one I pick the computer scans red and they need to scrutinize my BP stack while I explain I'm a *G on an INTL itinerary, and then they scan something and let me go in.

Originally Posted by StuckinITH
That's what I thought, from other posts, that you were *G from United.

The rejection would have been appropriate if you were *G from another Star Alliance member.

Did they scan your boarding pass?
A non-UA *G has access to the United Club on all domestic flights, as long as they are departing that airport on Star Alliance (worldwide *A rules, only exempted for UA*G at UA lounges for domestic UA itineraries).
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Old Jan 7, 19, 1:33 pm
  #9  
 
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Originally Posted by findark
A non-UA *G has access to the United Club on all domestic flights, as long as they are departing that airport on Star Alliance (worldwide *A rules, only exempted for UA*G at UA lounges for domestic UA itineraries).
You are totally right. I always get confused by it. I try to understand the rules written on the UA website and always wish that they could write them in a clearer way.....or, to translate this, in a way that I could understand.......

But, for sure, malgudi should have had access as a UA *G coming from an international flight.
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Old Jan 9, 19, 8:41 pm
  #10  
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Ive purchased a round trip premium cabin ticket between the US and Canada. I have a connection in the US (EWR) in each direction. For the outbound trip, the US-Canada segment is a single-cabin aircraft. Does the underlying premium fare mean I will still have United Club access, or will the fact that its a single-cabin aircraft mean no access?
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Old Jan 9, 19, 9:06 pm
  #11  
 
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Originally Posted by javabytes
Ive purchased a round trip premium cabin ticket between the US and Canada. I have a connection in the US (EWR) in each direction. For the outbound trip, the US-Canada segment is a single-cabin aircraft. Does the underlying premium fare mean I will still have United Club access, or will the fact that its a single-cabin aircraft mean no access?
Access has nothing to do with the equipment (aircraft); it is based on the route.

You will have access based on your international itinerary.
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Old Jan 9, 19, 9:24 pm
  #12  
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Originally Posted by javabytes
Ive purchased a round trip premium cabin ticket between the US and Canada. I have a connection in the US (EWR) in each direction. For the outbound trip, the US-Canada segment is a single-cabin aircraft. Does the underlying premium fare mean I will still have United Club access, or will the fact that its a single-cabin aircraft mean no access?
Sorry, we need more specifics to know whether you'll have lounge access. What are the operating carriers on each segment, and do you have *G status?
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Old Jan 9, 19, 9:35 pm
  #13  
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Originally Posted by Repooc17
Access has nothing to do with the equipment (aircraft); it is based on the route.

You will have access based on your international itinerary.
Originally Posted by Kacee
Sorry, we need more specifics to know whether you'll have lounge access. What are the operating carriers on each segment, and do you have *G status?
100% UA marketed and operated, UA ticket stock. No status. So my understanding is that I would only have access if traveling internationally in a premium cabin. The international segment on my outbound is operated by a single cabin aircraft. If it was a 2-cabin aircraft, I’d clearly have access if I’m reading the rules correctly. But since that hop from EWR-Canada is a single-cabin aircraft, I am booked into Economy with an underlying premium cabin fare.

Last edited by javabytes; Jan 9, 19 at 9:51 pm
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Old Jan 9, 19, 9:37 pm
  #14  
 
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Originally Posted by malgudi
I was denied entry yesterday in Seattle, was flying FRA-SEA-SFO in business/First on LH/UA. Tickets were issued on UA.

Didn't know all flights had to be on UA metal for access, codeshares don't count (this was a first for me, was bit surprised when I realized that).

Ended well ... I had an unused access pass
So, did you write to UA to get your pass back?

Last month I was denied entry at SFO domestic UC, flying NRT-SFO-RNO in business/first on NH/UA. Tickets were issued on UA. I was told this was because NRT-SFO was NH. I am 1K. I wrote to 1kVoice asking if this was correct and received a reply that did not address my question, and basically said "Thanks for taking the time to write to us. … We appreciate your email and hope to see you on a future United Airlines flight."

Last edited by restlessinRNO; Jan 9, 19 at 9:55 pm Reason: Spelling.
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Old Jan 9, 19, 10:03 pm
  #15  
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Originally Posted by javabytes
But since that hop from EWR-Canada is a single-cabin aircraft, I am booked into Economy with an underlying premium cabin fare.
Yes that's correct. If you were *G you would have UC access. If it's any consolation, you are missing very little at EWR.
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