Dec 3, 2016, 9:22 am
Last edit by: WineCountryUA
Access to Polaris lounges (source):
Hour 6:00 a.m. – 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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International T5 ORD partner *G lounges
Hour 6:00 a.m. – 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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EWR Polaris lounge -- Reviews, Experiences, Q&A, ...
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SFO Polaris Lounge -- Reviews, Experiences, Q&A, ...
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Jul 15, 2017, 8:38 am
#496
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Jul 15, 2017, 4:36 pm
#497
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
Had a long layover in ORD yesterday, so tried to get a meal in the Polaris Lounge. Sat at one of the special tables, and was given silverware and a napkin by a bus boy. Went and found a menu (VERY TATTY) for myself since there wasn't one around. I then waited over 20 minutes during which no one came and took my order, despite the fact that I was noticeably perusing the menu during this time. I could not see who was supposed to be taking orders, since a variety of people were delivering dishes to other tables but no one was taking an order.
Eventually I gave up and went and helped myself to food from the adjacent room and ordered wine and water at the bar. I consumed these at my table.
During the rest of my stay in the lounge, I noticed that two guys two tables away from me who were already there when I arrived did not get their orders for almost an hour. Various women employees kept apologizing, but it didn't make the food come any quicker.
Another guy came and sat at the table next to me on the other side. He got service by shouting loudly to the person who it turned out should have been taking the orders, a grumpy-looking older guy with a moustache. He claimed the kitchen was closing in half an hour and kept walking away while the guy next to me was ordering stuff from him. The guy next to me kept calling him back while he completed his order.
Terrible service. The people behind the bar were great, though.
Eventually I gave up and went and helped myself to food from the adjacent room and ordered wine and water at the bar. I consumed these at my table.
During the rest of my stay in the lounge, I noticed that two guys two tables away from me who were already there when I arrived did not get their orders for almost an hour. Various women employees kept apologizing, but it didn't make the food come any quicker.
Another guy came and sat at the table next to me on the other side. He got service by shouting loudly to the person who it turned out should have been taking the orders, a grumpy-looking older guy with a moustache. He claimed the kitchen was closing in half an hour and kept walking away while the guy next to me was ordering stuff from him. The guy next to me kept calling him back while he completed his order.
Terrible service. The people behind the bar were great, though.
Jul 25, 2017, 4:27 am
#499
Join Date: Dec 2016
Posts: 26
I would also like to know this. Also, if arriving there around 8AM and ordering off the menu. How much time should I expect for my food to arrive?
Jul 25, 2017, 7:07 am
#500
Suspended
Join Date: May 2017
Location: In the Swiss amoeba's head
Programs: Lowest level possible
Posts: 2,829
I don't recall the exact cutover time between the menus, but when visited the lounge in May there were two separate menus in the binder: breakfast and lunch/dinner. Not sure if they would refuse to make you "lunch/dinner" food early in the morning.
Jul 25, 2017, 7:09 am
#501
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
The change in menu is either 1030 or 1100. They will not make you lunch if it is breakfast time. And no food service during the transition period. This is what I experienced a few weeks ago.
Jul 25, 2017, 8:47 am
#502
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Last time I was there, at one point in the afternoon they took ALL the food away from the buffet -- for about 30 minutes the hot food section was completely empty. Then they finally replaced it all -- with the same exact food!
The novelty of dried up, greasy chicken and Shepard's pies worn off for me. And those disgusting-looking Ratatouille things... Do they EVER change the offerings???
The novelty of dried up, greasy chicken and Shepard's pies worn off for me. And those disgusting-looking Ratatouille things... Do they EVER change the offerings???
Last edited by chavala; Jul 25, 2017 at 8:48 am Reason: sp
Jul 25, 2017, 9:17 am
#503
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Last time I was there, at one point in the afternoon they took ALL the food away from the buffet -- for about 30 minutes the hot food section was completely empty. Then they finally replaced it all -- with the same exact food!
The novelty of dried up, greasy chicken and Shepard's pies worn off for me. And those disgusting-looking Ratatouille things... Do they EVER change the offerings???
The novelty of dried up, greasy chicken and Shepard's pies worn off for me. And those disgusting-looking Ratatouille things... Do they EVER change the offerings???
Maybe they're on a 6 month cycle. After all they didn't even have hot food for the first couple months.
Jul 25, 2017, 10:52 am
#504
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
If UA can't deliver a top notch product (compare with Qantas F lounge) then IMO it would be better just eliminate the table service menu. A poor execution is worse than none at all, and the limited capacity will continue to annoy the 95-98% of us who can't get a seat at one of the special tables.
Jul 25, 2017, 12:59 pm
#505
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,698
Similar to what I observed last month.
If UA can't deliver a top notch product (compare with Qantas F lounge) then IMO it would be better just eliminate the table service menu. A poor execution is worse than none at all, and the limited capacity will continue to annoy the 95-98% of us who can't get a seat at one of the special tables.
If UA can't deliver a top notch product (compare with Qantas F lounge) then IMO it would be better just eliminate the table service menu. A poor execution is worse than none at all, and the limited capacity will continue to annoy the 95-98% of us who can't get a seat at one of the special tables.
Jul 25, 2017, 1:05 pm
#506
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I think bad/slow service is the exception not the rule.
Jul 25, 2017, 1:19 pm
#507
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,698
Aug 3, 2017, 2:05 pm
#508
Join Date: Jul 2017
Posts: 80
Polaris Lounge Access ORD?
Hi Everyone,
I'm thinking of booking an Aer Lingus business class award ticket from ORD-DUB with United miles for this fall. Since the ticket includes a long connection at O'hare (via a domestic United segment), I was wondering - would I have access to the polaris lounge for my layover? I know that, in general, it's available to star alliance business class passengers, but obviously Aer Lingus is just a partner, and not star alliance. Does anyone know if I'll get access?
I'm thinking of booking an Aer Lingus business class award ticket from ORD-DUB with United miles for this fall. Since the ticket includes a long connection at O'hare (via a domestic United segment), I was wondering - would I have access to the polaris lounge for my layover? I know that, in general, it's available to star alliance business class passengers, but obviously Aer Lingus is just a partner, and not star alliance. Does anyone know if I'll get access?