Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Jan 3, 2016 | 6:45 am
#1171
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,471
Just booked PHL-ORD-LAX and LAX-DEN-PHL
Applied RPU to both during booking (only one cleared)
Checking my account after, it used up 5 RPUs.
Anyone see this issue before?
Called in, waited 30min on hold only to be told that MP is very busy but they have started working the issue so I dont need to stay on the line and can just check later. Mid-call, I saw one of my RPU's get returned but then disappear so they tried something but the only thing they managed to do was cause me to lose my seat assignments on my upgraded flights. Still waiting
Also, for some reason when paying, it would not give me the option to use an ECT
Applied RPU to both during booking (only one cleared)
Checking my account after, it used up 5 RPUs.
Anyone see this issue before?
Called in, waited 30min on hold only to be told that MP is very busy but they have started working the issue so I dont need to stay on the line and can just check later. Mid-call, I saw one of my RPU's get returned but then disappear so they tried something but the only thing they managed to do was cause me to lose my seat assignments on my upgraded flights. Still waiting
Also, for some reason when paying, it would not give me the option to use an ECT
Jan 3, 2016 | 8:18 am
#1172
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,306
The agent took his GPU but claimed that the system won't allow redeposit them.
Basically he lost 2 GPU in the process.
Jan 3, 2016 | 8:26 am
#1173
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 6,079
Jan 3, 2016 | 9:29 am
#1174
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 877
Have they removed the downloadable PDF timetable from the website, can't seem to find it anymore.
Jan 3, 2016 | 12:52 pm
#1176
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
that's always happening when you have upgrade instruments waitlisted, esle it is very rare.
Simple schedule change this morning - as in only the flight number changed but nothing else and I was not able to accept the change on-line. I tried multiple times complete with logging out and clearing cache, cookies and history but to no avail and had to call in to get it done
Why?
Because the segment in question had a waitlisted upgrade and that was preventing the change being from accepted on-line
Why?
Because the segment in question had a waitlisted upgrade and that was preventing the change being from accepted on-line
Jan 3, 2016 | 1:14 pm
#1177
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
Fare rules not displaying
For the past week every time I have clicked on Fare rules while buying a ticket I get a template but with no content . Anyone else see this?
Jan 3, 2016 | 1:25 pm
#1178
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Jan 3, 2016 | 1:43 pm
#1179
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Screenshot it and challenge UA if it ever tries to apply rules.
RNE, without rules, I run amok!
RNE, without rules, I run amok!
Jan 3, 2016 | 1:45 pm
#1180
Join Date: Dec 2014
Location: lax
Programs: 1k
Posts: 440
They give me a headache reading and trying to understand them.
Jan 3, 2016 | 2:39 pm
#1181
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
I find it very annoying if I have to change the number of travellers on the reservation page. Clicking on the default "1 adult" brings the page to the top again and I have to scroll down to the box to change the number and click twice to make that stick. Waste of time.
Jan 3, 2016 | 4:35 pm
#1182
Join Date: Oct 2009
Posts: 648
I'm having two sets of problems with the award search:
1) Often, after selecting the first leg, the page will act like its going to load the second leg options, but then load nothing. it just ends there.
2) Every award I've selected today (on ET or SA) tells me that due to rapidly changing availability, every one of my legs (nearly) is no longer available. I called in - agent said they were most certainly available. What gives?
1) Often, after selecting the first leg, the page will act like its going to load the second leg options, but then load nothing. it just ends there.
2) Every award I've selected today (on ET or SA) tells me that due to rapidly changing availability, every one of my legs (nearly) is no longer available. I called in - agent said they were most certainly available. What gives?
Jan 3, 2016 | 5:24 pm
#1183
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Cannot book anything! Tried every browser known to Man—and Martian!
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Jan 3, 2016 | 10:22 pm
#1185
Join Date: Sep 2003
Location: NTTB
Programs: UA 1K, Marriott Plat
Posts: 4,656
I found a bug today when trying to book a same day, multi city trip.
Trying to book SLC-DEN-ORD same day. SLC-DEN early morning then DEN-ORD evening (same day). The website keeps trying to force me into a through fare as if I'm connecting when all I want is to book two separate legs. I know I could book two distinct one way tickets, but that defeats the purpose of multi city. Would be nice for the website to provide the flexibility to provide fares as a connection (under 4 hours) or as two distinct flights (outside of 4 hours).
Trying to book SLC-DEN-ORD same day. SLC-DEN early morning then DEN-ORD evening (same day). The website keeps trying to force me into a through fare as if I'm connecting when all I want is to book two separate legs. I know I could book two distinct one way tickets, but that defeats the purpose of multi city. Would be nice for the website to provide the flexibility to provide fares as a connection (under 4 hours) or as two distinct flights (outside of 4 hours).