Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 20, 2015 | 4:48 pm
#421
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
When I am searching award travel though, I usually want to see all the options that may have saver availability, even if it includes connections.
Additionally, with the new award search interface, you can click on the 'Stops' column header and it will show you all nonstop results at the top of the search.
Additionally, with the new award search interface, you can click on the 'Stops' column header and it will show you all nonstop results at the top of the search.
In which world is this called progress?
Sep 20, 2015 | 7:51 pm
#422
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,588
well for me at least, I don't want to have to click through to see what my final price would be. thats why the old site was better to me.
Sep 20, 2015 | 11:19 pm
#424
Join Date: Jan 2010
Location: SAN
Posts: 154
anyone can tell me how to switch back to old version...
tried to clean cookies and united.com/ual..
It doesn't work...
tried to clean cookies and united.com/ual..
It doesn't work...
Sep 21, 2015 | 12:32 am
#425
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,925
Sep 21, 2015 | 3:01 am
#426
Join Date: Jan 2010
Programs: UA 1K, Marriott-Gold
Posts: 621
There are a few things I like with the new website. What I do not like is I can no longer sort the flights after length in miles. Also, its very slow... some searches takes almost a minute to return any results. Thats just too long to wait.
Sep 21, 2015 | 8:46 am
#427
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
.bomb
I tried teaching an elder united.com but questions I indicate how bad of a web consulting agency marketing firm whatever .bomb hired:
- Why is it different when we visit? - Random luck, frankly.
- Is there a way to get to the same place everytime? - No, .bomb doesn't have many unique URLs acknowledging states for what they'd say are "security" reasons.
- How do I see prices without scrolling? - Scrolling is key to the .bomb experience. Better not use it on a non-desktop.
- Where are my flights? - That expanding tile unless it's the old site where you go into View Reservations ...
- How much is it to use points? - Gosh, where to even start this answer.
Sep 21, 2015 | 9:22 am
#428
Join Date: Dec 2002
Location: ATL
Programs: UA:MM HH:Diamond IHG:Plat Marriott:Plat
Posts: 664
Sep 21, 2015 | 9:40 am
#429
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA Plat, MM *G for life, AY Plat, BA Silver
Posts: 10,553
The website now will not load at all in Chrome for me. It will do so in Firefox, but in Chrome I just get a blank page with https://www.united.com/web/en-US/default.aspx?root=1 in the address bar. How on earth can I easily load a website for UA?
Sep 21, 2015 | 10:00 am
#430
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,306
Sep 21, 2015 | 10:22 am
#431
Join Date: Jul 2015
Location: Columbus, OH
Posts: 17
Interestingly, I get the new site in Chrome (most of the time) or Opera (all of the time), but always the old site on IE/Edge.
Frustratingly, when using the new site to look for award travel for next summer, the new site shows flights that do not show up on the old site. But I cannot book any flights through the new site and calling United, several of the flights that the new website shows me don't even show up on the CSR's computer.
So, the new site is pretty - but it needs to show real flights and actually let me book them to be in any way useful.
Frustratingly, when using the new site to look for award travel for next summer, the new site shows flights that do not show up on the old site. But I cannot book any flights through the new site and calling United, several of the flights that the new website shows me don't even show up on the CSR's computer.
So, the new site is pretty - but it needs to show real flights and actually let me book them to be in any way useful.
Sep 21, 2015 | 11:14 am
#432
Join Date: Apr 2009
Location: Houston
Programs: UA GS 3MM & LT UC, Qantas Platinum, HA Pualani Gold, Hilton Lifetime Diamond, Bonvoy Ambassador
Posts: 9,890
This is pathetic. Won't let me finish a booking AFTER being super slow to do anything. Very frustrating and counterproductive.
Sep 21, 2015 | 11:40 am
#433
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,398
Sep 21, 2015 | 12:51 pm
#434
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
If you want the assistance of the community, or to just share your experience with others, you need to provide us with a lot more detail!
From / To
R/T, One Way, or Multi-City
Dates
Revenue or award
Y, C, F
Specific fare class requested
etc.
Problems you experienced with the new site, and how the old site handled this situation better.
Hopefully somebody here can assist you!
Sep 21, 2015 | 2:55 pm
#435
Join Date: Jul 2015
Location: Columbus, OH
Posts: 17
CVG -> CDG on 7/31/16
CDG -> EDI on 8/8/16
EDI -> CVG on 8/12/16
Let's look at just the first leg, the new United site shows a lot of saver awards at either 15K, 30K, 32.5K or 65K miles (plus $5.60 fees). The old site only shows 30k or 65k flights. UA4517/UA915 shows as 65K on the old site and only 32.5K on the new site. But it isn't bookable on the new site (actually, none of the flights are bookable regardless of value - they all give me an error).
Another one: The new site shows flights UA4080/UA987 for 32.5k points vs. 65k points on the old site. The 15 k flights on the new site are 30k on the old site. But the 30k flights are the same amount on both sites.
I cannot find the flight #'s on the new site that didn't exist at all on the old site or the UA agent's computer as of today. Hopefully those have been removed.