Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 22, 2015 | 7:01 pm
#451
Join Date: Mar 2014
Posts: 1,783
Finding lowest rates on return travel in Matrix like the old United.com
On the old united.com, you could search for the return fares for 1-3 days out. Anyway to do that with this new site?
Last edited by WineCountryUA; Sep 22, 2015 at 8:33 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
Sep 22, 2015 | 7:11 pm
#452
Join Date: Mar 2012
Posts: 118
I tried it in Chrome and Firefox but new site still comes up?
Sep 22, 2015 | 7:25 pm
#453
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
Even the chance to comment on the site does not work. This is the worst change United has made to its website in my memory. I finally gave up. At one point, it kept telling me it could not book my flight from Oregon to SFO after doing it before. Who checked this site out before we got stuck with it? Awful.
Sep 22, 2015 | 7:29 pm
#454
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Might try a different credit card? Any that pop up secondary authentication rituals seem to struggle IME. Also, double check that you can't complete the purchase on the old site. I've done that before, where it generated the reservation correctly, but failed on the purchase.. it showed up on the old site where I was able to complete everything. YMMV
I was still doing the multi-city search for flights when I got this message.
Sep 22, 2015 | 7:35 pm
#455
Join Date: Mar 2014
Posts: 1,783
People should be blaming Linda Jojo for this mess. No doubt as the new CIO she's responsible for this mess. She comes from a pretty hated company in Canada, so should anyone be surprised?
The site now looks surprisingly like what AC uses.
The site now looks surprisingly like what AC uses.
Last edited by WineCountryUA; Sep 22, 2015 at 8:17 pm Reason: language
Sep 22, 2015 | 7:40 pm
#456
Join Date: Mar 2012
Posts: 118
I know, I'm not sure what they were thinking. Hopefully someone has a trick to consistently bring up the old site.
Sep 22, 2015 | 7:48 pm
#457
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Sep 22, 2015 | 8:08 pm
#458
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 6,516
Sep 23, 2015 | 2:05 am
#459
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Someone posted in a different thread to clear history and cookies, then reboot. Once done, go to www.ual.com. Worked for me earlier today.
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
If you accidently by force of habit access united.com you will get the new website.
At that point repeat the steps above.
SunLover
Sep 23, 2015 | 4:22 am
#460
Suspended
Join Date: Jun 2010
Location: NC
Programs: UA ,Qantas ,Southwest
Posts: 172
Agree ,such incompetence is not through chance and random probability, you have to plan to be this bad.I am back to making several calls to the GS line until I get a competent agent
Sep 23, 2015 | 8:36 am
#462
Join Date: Oct 2010
Location: LAX
Programs: UA 1k MM, HHonors Diamond
Posts: 256
Need to clear all three:
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
If you accidently by force of habit access united.com you will get the new website.
At that point repeat the steps above.
SunLover
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
If you accidently by force of habit access united.com you will get the new website.
At that point repeat the steps above.
SunLover
Sep 23, 2015 | 7:27 pm
#463
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,069
I just noticed that the new site now "remembers" me.
Also, has anybody gotten a pop-up window ad for the Explorer Card after clicking search on the flight search page? I just searched for a flight and after clicking "Search" I got a pop-up ad with the URL: https://www.theexplorercard.com/30kA...ate=2015-06-03
Also, has anybody gotten a pop-up window ad for the Explorer Card after clicking search on the flight search page? I just searched for a flight and after clicking "Search" I got a pop-up ad with the URL: https://www.theexplorercard.com/30kA...ate=2015-06-03
Sep 23, 2015 | 7:36 pm
#464
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
Using the new website with Chrome for iPad iOS 9, I was successful in booking award (saver economy) flights for the missus and me CLE-MXP for the busy Fourth of July week! I found convenient times and connections. The website worked flawlessly. Piece of cake. What are you guys doing wrong?
RNE, lamenting that I was not able to get the CLE-MXP nonstop.
RNE, lamenting that I was not able to get the CLE-MXP nonstop.
Sep 23, 2015 | 7:46 pm
#465
Join Date: Mar 2007
Location: CLE
Programs: UA Gold, HH Diamond, Marriott Gold
Posts: 3,718
Haven't read the entire thread. I was pricing a flight yesterday. One leg was about 250; the other about 150. Chose the cheapest option eah time. Total fare returned was 735 more or less. Tried a second time. Same result. Unacceptable.