Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 17, 2015 | 1:18 pm
#376
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,161
... My biggest problem with the new site is that the Greasemonkey feature which was so useful for finding upgrade and award availability is now unusable because no actual fare classes are shown any longer — or at least, not on the new site that I have been visiting. Any ideas, anyone? ...
The old scripts don't work on the new site but also see http://www.flyertalk.com/forum/unite...nited-com.html for a script that works on the new site.
Sep 17, 2015 | 2:37 pm
#377
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
A. There's a functional filter now. Really not all that hard to get what you're looking for.
You knew intrinsically that you were getting the "deal" price as opposed to now seeing "Saver" in the same box on some rows. Either way is scanning the column; now you just look for something different as you scan.
B .Still exists for me.
B. I could care less about paying with Paypal, but it no longer holds a ticket like it did on the old site after clicking paypal (clicking return to United.com just produces an error). And other hold tricks also no longer work on the new site.
C. The biggest issue for me is the loss of the nonstop award calendar.
Come up with a tool/extension to remedy that and I'll gladly subscribe (once the old site is no longer accessible). The thought of manually clicking on every date on the calendar to find which ones have nonstop saver awards sends shivers down my spine.
Sep 17, 2015 | 3:36 pm
#378
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
"Old" site, but Grease Monkey scripts not working
Trying to plan a TPAC using GPUs. Logged into UA, got "old" site, specified W fare, but unable to see available upgrade buckets. Checked browser settings, all Grease Monkey scripts still there, checked my profile/preferences on UA site, even re-enabled Expert mode. No luck ... still cannot see availability for R ... not even R0. BTW, sometime recently I'd gotten the new web site, so I had installed the latest "Expert" script ... does this one only(?) work on the new website, so it no longer works on the old site. Huh???
As I was composing this message& posted it, I now see that Post #377 addresses almost the same experience. Apparently old scripts don't work on new site, but do new scripts work on old site???
As I was composing this message& posted it, I now see that Post #377 addresses almost the same experience. Apparently old scripts don't work on new site, but do new scripts work on old site???
Last edited by BH62; Sep 17, 2015 at 3:39 pm Reason: new info
Sep 18, 2015 | 6:53 am
#379
Join Date: Nov 2008
Location: MAN / PTY
Programs: Mileage Plus IK, IHG Platinum
Posts: 194
New style website - booking price errors
Just been trying to book flights on the new style United.com site and am finding prices vary so differently from google flights ..some prices are well lower on United than google flights.
DUB to LAX is a good 100 cheaper..
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..
No doubt some overpaid wizz kid in his teens is responsible for this mess.
The only advantage is I might get some flight bargains due to the errors showing up
DUB to LAX is a good 100 cheaper..
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..
No doubt some overpaid wizz kid in his teens is responsible for this mess.
The only advantage is I might get some flight bargains due to the errors showing up
Sep 18, 2015 | 6:57 am
#380
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/MM, Avis Pres, Marriott Plat
Posts: 2,466
Just been trying to book flights on the new style United.com site and am finding prices vary so differently from google flights ..some prices are well lower on United than google flights.
DUB to LAX is a good 100 cheaper..
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..
No doubt some overpaid wizz kid in his teens is responsible for this mess.
The only advantage is I might get some flight bargains due to the errors showing up
DUB to LAX is a good 100 cheaper..
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..
No doubt some overpaid wizz kid in his teens is responsible for this mess.
The only advantage is I might get some flight bargains due to the errors showing up
As you can tell, the new site prices by segment, rather than as a whole trip. That alone is a big change, especially for those of us who are used to checking in quickly to see what a round-trip costs... takes more mouse-clicks to do that now.
Sep 18, 2015 | 7:04 am
#381
Join Date: Nov 2008
Location: MAN / PTY
Programs: Mileage Plus IK, IHG Platinum
Posts: 194
Thanks for that ..will have to get my grandkids to teach me how to use it and book my flights.
I now know I am ready to retire
I now know I am ready to retire
Sep 18, 2015 | 7:16 am
#382
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 72,303
I'm ready to retire, and I like the new site. When DL rolled their new site out, it was buggy and frustrating, but they ironed out the bugs. I suspect UA will do the same.
Sep 18, 2015 | 7:21 am
#383
Join Date: Nov 2008
Location: MAN / PTY
Programs: Mileage Plus IK, IHG Platinum
Posts: 194
I hope so ..one reason I haven't moved to AA was the because of the easy way to use the old United site as I didn't like the AA site
Sep 18, 2015 | 8:57 am
#384
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,113
The new website is simply awful - I tried to purchase two tickets this morning - one to Tokyo and one to Dubai - in both instances it told me there were no business class seats available to purchase at all for a September 28th / October 8th flight - while Google flights had no issues - great work UA....
Sep 18, 2015 | 9:29 am
#385
Suspended
Join Date: May 2012
Posts: 821
Next steps for the new united.com (post your comments, questions and concerns here)
Wonder why I still get the old website when I sign in.
Sep 18, 2015 | 9:29 am
#386
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
Just been trying to book flights on the new style United.com site and am finding prices vary so differently from google flights ..some prices are well lower on United than google flights.
DUB to LAX is a good 100 cheaper..
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..
No doubt some overpaid wizz kid in his teens is responsible for this mess.
The only advantage is I might get some flight bargains due to the errors showing up
DUB to LAX is a good 100 cheaper..
The site is appalling to use and puts me off using it ..the old site was great this one is so confusing and after 10 years have to learn how to use this ..
No doubt some overpaid wizz kid in his teens is responsible for this mess.
The only advantage is I might get some flight bargains due to the errors showing up
Sep 18, 2015 | 9:46 am
#387
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Same question here. I got the new site, now its back to the old site???? From a customer standpoint, its just crazy to push someone over to a new site then have them go back to the old one. Really says United has no idea how to run a web-business. For the vast bulk of people it is just confusing.
Sep 18, 2015 | 10:46 am
#388
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,588
Help me! My fare codes keep repopulating and it's like trying to play space invaders without being able to shoot!
By the time you see this it will already have doubled in size!
I can't make my reservation because the whole page keeps shifting down.
By the time you see this it will already have doubled in size!
I can't make my reservation because the whole page keeps shifting down.
Sep 18, 2015 | 1:02 pm
#389
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,161
Same question here. I got the new site, now its back to the old site???? From a customer standpoint, its just crazy to push someone over to a new site then have them go back to the old one. Really says United has no idea how to run a web-business. For the vast bulk of people it is just confusing.
The only other customer identification is via the log on process and that is too late to make the determination.
Any browser extensions?