Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 18, 2015 | 1:16 pm
#391
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
If you are setup not to save cookies or to erase cookies, this removes the method UA has for knowing you were "switched" to the new site. Since erasing / blocking cookies is what some "savvy" internet users do, they will see this issue.
The only other customer identification is via the log on process and that is too late to make the determination.
What browser?
Any browser extensions?
The only other customer identification is via the log on process and that is too late to make the determination.
What browser?
Any browser extensions?
I actually don't mind the new site (I like the fare display better than the old CO approach) its just odd that for some odd reason United keeps feeding me the old site.
p.s. I've not tried to buy anything form the new site, just run searches so its inevitable "charms" have not yet infected me.
Sep 18, 2015 | 1:25 pm
#392
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 6,516
Wow, just wow. EVERYONE i know in SF erases cookies, I'm stunned the designers (where do they live to not anticipate this?) did not figure this out. The old site does not even have a link to the new one.
I actually don't mind the new site (I like the fare display better than the old CO approach) its just odd that for some odd reason United keeps feeding me the old site.
p.s. I've not tried to buy anything form the new site, just run searches so its inevitable "charms" have not yet infected me.
I actually don't mind the new site (I like the fare display better than the old CO approach) its just odd that for some odd reason United keeps feeding me the old site.
p.s. I've not tried to buy anything form the new site, just run searches so its inevitable "charms" have not yet infected me.
Now in fairness, I asked my wife to look over my shoulder last night. She pointed out things I was ignoring to get to the same info. Sometimes a fresh set of eyes sees things the rest of us miss... Still, I could book a roundtrip in less than two minutes with the old site, but the new one is driving me nuts.
Sep 18, 2015 | 1:29 pm
#393
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,588
If you are setup not to save cookies or to erase cookies, this removes the method UA has for knowing you were "switched" to the new site. Since erasing / blocking cookies is what some "savvy" internet users do, they will see this issue.
The only other customer identification is via the log on process and that is too late to make the determination.
What browser?
Any browser extensions?
The only other customer identification is via the log on process and that is too late to make the determination.
What browser?
Any browser extensions?
Sep 18, 2015 | 1:33 pm
#394
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
Sep 18, 2015 | 2:04 pm
#395
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Sep 18, 2015 | 5:21 pm
#396
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,920
Existing reservations that have been recently changed appear on the front page of the new site as their old itinerary. But older changes are reflected. For example, I had a flight I booked earlier this year EWR-HOU-CLL-HOU-EWR. Then a few months ago, I changed it to SNA-HOU-CLL-HOU-TUS. Then a few weeks ago, I changed it to EWR-HOU-EWR. (Don't ask! lolz.) It now appears on the new site front page as "SNA to CLL", even though neither of those airports is part of the current reservation. (When I click on "Manage" for that reservation from the front page, it takes me to the same back-end reservation page as the old site, which has the correct current reservation.)
Sep 19, 2015 | 5:12 am
#397
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,928
It is really temperamental at the moment. Clear all cookies for united.com is what I did, then FF was ok, signed in, then it was the new site again. On IE it seems to stick to the old site for me. Everyone seems to have a different experience and it is inconsistent at the moment.
Sep 19, 2015 | 5:33 am
#398
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Itinerary: CLE-EWR-FRA-SZG-FRA-IAD-CLE
Beta website says CLE-FRA (fail)
iPhone app says CLE-SZG (win)
Beta website says CLE-FRA (fail)
iPhone app says CLE-SZG (win)
Sep 19, 2015 | 7:12 am
#399
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,588
Existing reservations that have been recently changed appear on the front page of the new site as their old itinerary. But older changes are reflected. For example, I had a flight I booked earlier this year EWR-HOU-CLL-HOU-EWR. Then a few months ago, I changed it to SNA-HOU-CLL-HOU-TUS. Then a few weeks ago, I changed it to EWR-HOU-EWR. (Don't ask! lolz.) It now appears on the new site front page as "SNA to CLL", even though neither of those airports is part of the current reservation. (When I click on "Manage" for that reservation from the front page, it takes me to the same back-end reservation page as the old site, which has the correct current reservation.)
Had DEN-ORD-MKG changed to DEN-GRR and it still says Denver to Muskegon. And then I have about 5 multi city trips that show "Denver to denver" or "los Angeles to Los Angeles"
Sep 19, 2015 | 6:15 pm
#400
Join Date: Apr 2012
Posts: 17
Can't see flights that offer "complimentary upgrade" for GS on new United.com
I'm noticing on the new United.com, that I am no longer to see which flights offer a complimentary upgrade for Global Service members. For example, when searching a IAH -> EWR flight, there are numerous options during the day. On the old United.com, I could clearly see which flights would put me in first when I purchased a flexible economy ticket. Where is that feature hiding - or, has it gone away?
Sep 19, 2015 | 6:54 pm
#401
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,473
I'm noticing on the new United.com, that I am no longer to see which flights offer a complimentary upgrade for Global Service members. For example, when searching a IAH -> EWR flight, there are numerous options during the day. On the old United.com, I could clearly see which flights would put me in first when I purchased a flexible economy ticket. Where is that feature hiding - or, has it gone away?
Sep 19, 2015 | 8:13 pm
#402
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Getting really tired of having to tell the new United site that I'm "US - English" when entering united.com in the browser bar. No, I don't erase cookies after each session in Chrome. Old site never had this problem. New site doesn't have this problem if I go to the full www.united.com.../root=1
-RM
-RM
Sep 19, 2015 | 8:20 pm
#403
Used to be 'TheManWhoFlewTooMuch'
Join Date: Sep 2011
Location: SFO, SAN
Programs: United 1K 2MM, Delta Diamond emeritus, Marriott Bonvoy Titanium, Hertz President's Circle
Posts: 101
I thought United had pulled the plug on the new web site, because it was such a disaster. I got it only once and haven't seen it again in the past three weeks.
People were reporting seeing other peoples' MP account and credit card info. Is that still happening?
If I were Oscar, the first thing I would do is cancel the new web site rollout.
People were reporting seeing other peoples' MP account and credit card info. Is that still happening?
If I were Oscar, the first thing I would do is cancel the new web site rollout.
Sep 19, 2015 | 8:25 pm
#404
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,977
I thought United had pulled the plug on the new web site, because it was such a disaster. I got it only once and haven't seen it again in the past three weeks.
People were reporting seeing other peoples' MP account and credit card info. Is that still happening?
If I were Oscar, the first thing I would do is cancel the new web site rollout.
People were reporting seeing other peoples' MP account and credit card info. Is that still happening?
If I were Oscar, the first thing I would do is cancel the new web site rollout.
Sep 19, 2015 | 11:15 pm
#405
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
I just tried it again, and now it comes up as the new site, and I log in. But when I got to my account details, I get the old site format. Very very unprofessional! 
It makes United look like some company still running 30 year old DOS based systems. 
p.s. and having me click on "settings" and it gives me a preference of stock photos settings for four different category? Get real, who comes up with this stuff?
It makes United look like some company still running 30 year old DOS based systems. p.s. and having me click on "settings" and it gives me a preference of stock photos settings for four different category? Get real, who comes up with this stuff?