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Functionality issues/questions with "New" (Fall 2015) United.com

Functionality issues/questions with "New" (Fall 2015) United.com

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Old Nov 10, 16, 1:14 pm   -   Wikipost
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Last edit by: physioprof
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Originally Posted by Kmxu View Post
If you want to use the old site, as mentioned upthread, you clear the cache and history on your browser and type in "ual.com". This should work.
As of Oct. 26, 2015 it no longer seems possible to access the old version of the website.

Related thread
Consolidated: Is united.com or parts of it down?

Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:

Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
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Old Aug 5, 15, 11:17 am
  #1  
Formerly UA Beta Insider
Company Representative, United Airlines
Original Poster
 
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 43
Functionality issues/questions with "New" (Fall 2015) United.com


Hi everyone,

I’m back with an update on the beta website, and to share our plan going forward to fully introduce the new united.com

The new platform we built for united.com has already been incorporated into our mobile app for flight booking and now the website is ready to move forward. This week, we will start to shift more traffic on united.com to the new website. Both the new and existing sites will run in parallel for a few weeks, so don’t be surprised if you come across both. However, if you would like to start using our new homepage and booking path immediately, you can do so by using united.com/ual (make sure any previous United session cookies are cleared). Your feedback here is still important to us, so we’ll continue to prominently display the “Site Feedback” button, in green on the right-side of every page.

Beta was a new approach for us as an organization, and as many of you know, it is an extremely valuable step in refining a product prior to launch. Over the past few months, we have read and processed through thousands of pieces of feedback, and delivered hundreds of bug fixes and functional improvements based directly off what you and many other customers have told us.

Here’s a small snippet of items we’ve added to the site directly based off of your feedback:
                …with even more still to come, like retaining advanced search settings when you edit in the middle of a search
                As we fully rollout the new united.com homepage and booking path, you’ll start seeing a consistent look and feel to other webpages across the site. We’ve promised more than a new look, so there’s still more to come as we shift our attention to rebuilding other sections of the website. We’ll continue to update you with those major projects along the way, but they may or may not use a dedicated beta site so I’ll be re-naming this handle from UA Beta Insider to UA Digital Insider to keep pace with the many faceted digital projects we have in the hopper.

                See you online & up in the air!
                Krista
                UA Digital Insider
                UA Digital Insider is offline  
                Old Aug 5, 15, 11:23 am
                  #2  
                 
                Join Date: Mar 2015
                Location: NYC (Primarily EWR)
                Programs: UA 1K / *G; Le Club Accor Platinum; Marriott Bonvoy Gold; Hertz PC
                Posts: 6,786
                Please fix the bug on the mobile app that does not bring in EWR as a departure location for NYC generically. Not sure if that pertains to the website as well, but if it's based on the same tech, I figured I would mention it here.
                PsiFighter37 is offline  
                Old Aug 5, 15, 12:00 pm
                  #3  
                FlyerTalk Evangelist
                 
                Join Date: Feb 2000
                Location: Los Angeles
                Programs: UA Plat 2MM. DL Plat, AS MVP
                Posts: 12,294
                Do others have a problem when using UAL.com on their iPhones (when trying to access the full site, not the iPhone app) - that the mobile site comes up in very small font (without the ability to "zoom" it larger?)

                I understand the issue about defaulting to the mobile app. That's not what I am addressing.... It's that for some reason, the mobile app comes up in very small type - and it's difficult to press any link.
                zrs70 is offline  
                Old Aug 5, 15, 12:09 pm
                  #4  
                 
                Join Date: Feb 2004
                Location: CLE
                Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
                Posts: 3,786
                1. Why can't you fix the award calendar on the beta site to only show dates with nonstop saver award availability like the legacy site can do?

                2. Why isn't there a separate Economy Saver Award and Economy Standard Award column like there is for business and first class?
                ctownflyer is offline  
                Old Aug 5, 15, 12:18 pm
                  #5  
                 
                Join Date: Aug 2007
                Posts: 557
                For anyone using Greasemonkey - I suggest turning it off before using the new site. Went into a weird loop. Haven't had a chance to fiddle around and see why.
                skimple is offline  
                Old Aug 5, 15, 12:27 pm
                  #6  
                A FlyerTalk Posting Legend
                 
                Join Date: Apr 2001
                Location: NYC
                Posts: 69,159
                Originally Posted by skimple View Post
                For anyone using Greasemonkey - I suggest turning it off before using the new site. Went into a weird loop. Haven't had a chance to fiddle around and see why.
                That's my Expert Mode+ script. It was working before but definitely looks to be messed up now. I'm taking a look.

                ETA: Pull v7.2.0 from the Chrome store or the direct download link; it fixes the loop bug.

                Last edited by sbm12; Aug 5, 15 at 1:17 pm
                sbm12 is offline  
                Old Aug 5, 15, 1:44 pm
                  #7  
                Suspended
                 
                Join Date: Nov 2013
                Location: Up in the Air
                Programs: UA GS, EK, BA, SQ, CX, Marriot LP
                Posts: 4,044
                Any idea where the option went to select the class of service is for each segment of the multi-city search? I find the new tool virtually impossible to use properly when I fly to Europe in BF/GF and return in Y and upgrade with a GPU. For a flight in September I can book on the old site a roundtrip to HEL from my home for $4.7k - over in D, Back in U. After 30 minutes of trying to duplicate this itinerary and fare classes I give up - best price in the new tool is $7.2k - FOR THE SAME FLIGHTS.

                EDIT - the issue seams to be that in the new tool it doesn't assemble fares in the same way as the old tool - and the fare classes end up being bumped up to full J / full Y on the new tool as it assembles the fare basis, versus the old tool that finds a way to get a D / U...

                Last edited by bmwe92fan; Aug 5, 15 at 2:27 pm
                bmwe92fan is offline  
                Old Aug 5, 15, 2:24 pm
                  #8  
                 
                Join Date: Feb 2015
                Posts: 530
                Originally Posted by bmwe92fan View Post
                Any idea where the option went to select the class of service is for each segment of the multi-city search? I find the new tool virtually impossible to use properly when I fly to Europe in BF/GF and return in Y and upgrade with a GPU. For a flight in September I can book on the old site a roundtrip to HEL from my home for $4.7k - over in D, Back in H. After 30 minutes of trying to duplicate this itinerary and fare classes I give up - best price in the new tool is $7.2k - FOR THE SAME FLIGHTS.

                EDIT - the issue seams to be that in the new tool it doesn't assemble fares in the same way as the old tool - and the fare classes end up being bumped up to full J / full Y on the new tool as it assembles the fare basis, versus the old tool that finds a way to get a D / U...
                I am concerned this kind of functionality will go away with the "new" site. The current "old" site is very useful for types of searches you describe.
                ft4lyf is offline  
                Old Aug 5, 15, 2:32 pm
                  #9  
                 
                Join Date: Mar 2010
                Location: DAY
                Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
                Posts: 7,466
                Bummed to see this getting rolled out.

                I will have to spend some more time poking around, but the little bit I have experienced of the new site left me underwhelmed.
                goodeats21 is offline  
                Old Aug 5, 15, 2:34 pm
                  #10  
                Suspended
                 
                Join Date: Apr 2015
                Location: NYC
                Programs: DL
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                Originally Posted by PsiFighter37 View Post
                Please fix the bug on the mobile app that does not bring in EWR as a departure location for NYC generically. Not sure if that pertains to the website as well, but if it's based on the same tech, I figured I would mention it here.
                +1
                HelloItsMe is offline  
                Old Aug 5, 15, 2:38 pm
                  #11  
                 
                Join Date: Sep 2005
                Location: LAX
                Programs: UA/AA
                Posts: 1,706
                Dan's Deals is not a fan of the "upgraded" United.com site.

                http://www.dansdeals.com/archives/71554
                jaymar01 is offline  
                Old Aug 5, 15, 2:41 pm
                  #12  
                1P
                 
                Join Date: Apr 2000
                Location: LAX and LHR. UA lifetime Gold 1.8MM 1K , DL PM, HHonors Gold, Marriott Gold, BW Plat, Hertz #1 Gold PC, Avis Preferred
                Posts: 3,076
                So far, it seems to be a new-look front cover with a lot of the underlying site still the existing one unchanged. Once you go down more than a level or two, it's all very familiar-looking.
                1P is offline  
                Old Aug 5, 15, 3:10 pm
                  #13  
                 
                Join Date: Dec 2011
                Programs: UA 1K, Marriott Plat, Avis First, Hertz PC
                Posts: 575
                A few thoughts:

                1) Looks better. The old site was 2000ish.

                2) More or less the same as the old.

                3) Harder to find saver Y, which is a good thing. Too many CC junkies with miles to burn. Better to obscure it and save some inventory through less redemptions. Also an easier prelude to dynamic pricing.

                4) Less travel agent features for ticket building. I suspect this is a fair trade off, most people are buying a simple RT and will Be confused by too many options. Less likely to have bugs too. With more flyers being less experienced, and this trend likely to continue, seems a prudent move. Simplicity in this case is a better product overall.
                johnden is offline  
                Old Aug 5, 15, 3:14 pm
                  #14  
                 
                Join Date: May 2009
                Location: EWR
                Programs: UA .5M, SPG Gold Lifetime
                Posts: 984
                Thumbs down

                Does this new site have dynamic award pricing?

                Not expecting an answer as UA Insider rarely posts past OP & is disallowed from revealing its details or existence, so we'll take the presumed yes.
                Richard Chen is offline  
                Old Aug 5, 15, 3:22 pm
                  #15  
                FlyerTalk Evangelist
                 
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                Location: LHR/SFO
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                Same as Deltas?
                Silver Fox is online now  

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