Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Aug 9, 2015, 2:37 pm
#76
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Aug 9, 2015, 2:59 pm
#77
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,625
thanks
Aug 10, 2015, 1:03 pm
#78
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Logged in to beta and none of my current reservations show under "My Trips", but can get to the old "Manage Reservations" by clicking on "Reservations" under the United logo.
Aug 10, 2015, 1:37 pm
#79
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Aug 10, 2015, 5:24 pm
#80
Join Date: Feb 2004
Posts: 518
Booked a round trip SFO-DFW in October using the new site, and got 1/1/0001 as the flight date for both legs.
Called 1K desk and was transferred to web support. They confirmed the problem but could not resolve it, so I asked them to refund using the 24-hour rule, and booked again using the old site without problems.
Called 1K desk and was transferred to web support. They confirmed the problem but could not resolve it, so I asked them to refund using the 24-hour rule, and booked again using the old site without problems.
Aug 10, 2015, 8:07 pm
#81
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Made my first booking from the new site (at least the search which then goes to the old site) for SFO-TPE HKG-EWR with confirmed at booking GPUs. Seat on SFO-TPE selected and stuck, HKG-EWR is showing -- and won't stick. Not sure if that's a new site issue or coincidence.
Aug 11, 2015, 5:46 am
#82
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,397
Any changes should add functionality, not remove it.
When a new site is rolled out, the default should be that all the functionality of the old site is retained. If the interface could be "streamlined", fine, but there should always be the option for some sort of "expert" mode to give added functionality.
When a new site is rolled out, the default should be that all the functionality of the old site is retained. If the interface could be "streamlined", fine, but there should always be the option for some sort of "expert" mode to give added functionality.
This is a noble concept, and sometimes it is the reality for business critical software. For consumer products, this is almost never the case. Microsoft tried this with Windows for many years, the bloat grows exponentially with each release.
For a consumer product it is all about tradeoffs. Most consumers like a simple and intuitive feel (which changes with every generation). Interest drops and frustration quickly increases with additional options. Very few users are experts in the product, we can't all be experts at everything all the time!
For a consumer product it is all about tradeoffs. Most consumers like a simple and intuitive feel (which changes with every generation). Interest drops and frustration quickly increases with additional options. Very few users are experts in the product, we can't all be experts at everything all the time!
I think the current website gives us the best of both worlds - a simple interface on the home page and a link to perform more complex transactions. The simple page is there for those who only need that, and the advanced page is available for those who need it and know where to access it.
Aug 17, 2015, 7:43 am
#83
Join Date: Jun 2005
Posts: 4,645
Why are there columns for saver inventory for J and F but not Y?
Either show two columns for each of the 3 classes or show 1 column for each class.
The decision to treat Y differently from J or F makes no sense to me.
Either show two columns for each of the 3 classes or show 1 column for each class.
The decision to treat Y differently from J or F makes no sense to me.
Aug 17, 2015, 10:21 am
#84
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,350
Well they could fix the sign-on issues that seem to be intermittently appearing at the moment.
Aug 17, 2015, 3:47 pm
#85
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
New united.com homepage just appeared
I just went to United.com and got a brand new homepage. Is this the beta site now going live?
It claims I have 17 upcoming reservations, so I guess I am going to go a bunch of places for free! (I only have 4 reservations)
It claims I have 17 upcoming reservations, so I guess I am going to go a bunch of places for free! (I only have 4 reservations)
Aug 17, 2015, 3:56 pm
#86
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Just logged on, even cleared my cookies. Still seeing the old site.
Aug 17, 2015, 3:58 pm
#87
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
Aug 17, 2015, 4:00 pm
#88
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
I have the old site, also. Tried in multiple browsers.
Aug 17, 2015, 4:03 pm
#89
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Hi everyone,
I’m back with an update on the beta website, and to share our plan going forward to fully introduce the new united.com
The new platform we built for united.com has already been incorporated into our mobile app for flight booking and now the website is ready to move forward. This week, we will start to shift more traffic on united.com to the new website. Both the new and existing sites will run in parallel for a few weeks, so don’t be surprised if you come across both. However, if you would like to start using our new homepage and booking path immediately, you can do so by using united.com/ual (make sure any previous United session cookies are cleared). Your feedback here is still important to us, so we’ll continue to prominently display the “Site Feedback” button, in green on the right-side of every page.
....
Krista
UA Digital Insider
Aug 17, 2015, 4:32 pm
#90
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211