Kacee

Who said anything about earnings being "materially impacted"? That's a very high standard.

The fact is the new site is buggy. I like some of its features (and dislike others), but it's not ready for primetime.

Bonehead

I think the poster wants to know how long the flights are (in miles).

JBord

This makes no sense to me. What does any of this have to do with earnings?

I doubt many of us think it's fun to report the bugs as well as comment on the complicated, convoluted new interface.

The fact of the matter is this site is harder to use than the old one. While I understand the commercial aspects of the site and how they might drive behavior, I doubt customer frustration is the behavior UA is trying to drive.

They need to fix the site before forcing it on people. A bad, buggy site will not help UA's reputation among customers.

redwoman

Yes, I noticed that too. I fly to a lot of hick towns and so I often search for open jaws, because I don't care which tiny regional airport I use; I'm just looking for a decent arrival departure time and doable connection and I have to drive another 2 hrs to my destination no matter what. The constant starting over that I end up doing on the "new improved" site when searching multi-city is a silly thing to experience .

I have written to 1kvoice about the website and actually received replies. that is what I'm continuing to do.

Mystery solved. The SFO-LHR-FCO itin departing SFO at 12:55 PM is a codeshare with BA for the LHR-FCO leg (kind of shocked to see this offered, actually). On the new site, it must not find this fare. The new site choices for the search are United only, *A or all flights. Even though I choose "all flights", it's not finding this itin. The only ones I am offered have UA or *A connections.

There doesn't appear to be any difference in the results between the *A or all airlines choices in the search parameters when using the new site, at least on a SFO-FCO search.

minnyfly

I haven't either. Not one issue for me. I think it's more the user than the website. It's easily the best airline website I've used. It makes the others feel a decade behind, or two in the case of AA.

Click on advanced search after you hit the edit button. Everything is still there.

RandomBaritone

On any ecommerce site, earnings resulting from online transactions are the most critical, concrete metric of whether a redesign is "working." If more people are booking flights using the new website than they would have with the old one, it is, broadly speaking, "working."

No, that is not "the fact of the matter." I would wager a month's salary that UA has internal metrics that show that the new site results in more transactions completed and higher overall satisfaction scores than the previous one did.

I know it's no fun to be an outlier. But claiming it's a "fact" that the new site is harder to use with no evidence but your own opinion to back it up just doesn't hold water.

Fortunately UA appears to be using actual data to make this decision, rather than listening to whoever speaks the most forcefully.

Kacee

All sheer speculation.

Let's cut the personal attacks. It's unfortunate that members can't post their opinions here without being insulted.

JBord

How can you possibly back up any of these claims???

How can UA possibly have enough data on the new site usage to tell them anything of significance???

The site isn't even being used by everyone at this point, and for those who are using it, it's been a very small amount of time. And you claim, rather "forcefully", to use your words, that they have data that proves the new site is better commercially???

The "fact" is that I find it much more difficult to use. I go back several versions of UA and CO web sites. You can not dispute the fact that I, and apparently others in this forum, find it harder to use, and the "FACT" that some of us find it frustrating.

You claim that UA has metrics that back up the site is more commercially successful and has greater satisfaction scores.

The "fact" is that this is not statistically possible. How could they possibly prove that with data that can't even account for seasonality at this time?

The "fact" is that everything you've stated is your opinion. I have my opinion of the new site. You are welcome to yours, and I respect it. I simply stated that I didn't understand your post and that the tie to earnings didn't seem to relate to the fact that the site has issues.

Your opinion, you find the site easier to use, that's fine.

When UA can prove that the new website (isolated from all other factors such as pricing, service, quality, reliability) has resulted in greater revenue, than we can cheer the commercial success. Until then, it's just a different website.

Richard Chen

1. Start by fixing this 2 year-old issue at Manage Profile & Set Username instead of spending millions on 1 landing page:
   
   Quote:

   Originally Posted by reinmedia

   I'm having a consistent profile error issue that is happening. Each time I visit the account page in MP, I get the following dialog box:
   
   Your account is activated. Take a moment to confirm your profile details, including email subscriptions.
   
   My set username I chose is showing as "none" but when I click "edit" it's still showing up in the text field. I hit continue and it's set again until I logon again from a different IP address ...
   I'd report it Contact US (I can't call it "Customer Care" which is just a PR moniker that gives it credit where less is due) because issues I reported 4 years ago remain unsolved.
2. Don't forget howcached logins being swapped for different users enables others to act as others.
3. A bug at least 5 years old which all passengers have become used to seeing & subconsciously ignore but which we also know is actually a bug that'll never get fixed:
   
   Code:

   Flight:UA7999
   Operated by ANA All Nippon Airways.
   Aircraft: Boeing 777-300ER
   Fare Class: Economy (K)
   Meal: None
   No Special Meal Offered.

   Really?

That's how to get started on the "new" united.com, multi-million dollar landing page & all.

transportprof

Well, I've now been migrated over to the new site in mid-trip and can't find a way to activate Expert Mode and see fare bucket availability.

Perhaps some of the FTers who have already made the transition could enlighten me?

Phil Level

When you do a search, click on "details" for the specific flight and it drops down a window with fare classes.

JVPhoto

Searching for SFO-All it's been returning flight results with XXX-Allentown PA (ABE I think it was).
On the app searching NYC it was only showing LGA flights and not any of the EWR ones.

physioprof

My experience when a Web site I use a lot changes is that I always think the new one is a "horrible disaster", but once I get used to it, it's fine. I haven't played around with the new UA site, but I suspect it'll be the same.

transportprof

Got it! Thanks.

JBord

I would generally agree, and I hope that's the case here.

I recall going from the pmUA site to the CO/new UA site a few years back. I really missed the side by side round trip builds. They never added that, and I got used to it. Would still love to have that feature back.

And other than the bugs, some of this is personal preference. I like simple sites, give me Google any day. I'm likely to spend more money with a company that makes my life easier. But you can't please everyone with a new site design.