Last edit by: physioprof
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Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#1
Formerly UA Beta Insider
Company Representative, United Airlines
Company Representative, United Airlines
Original Poster
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 44
Functionality issues/questions with "New" (Fall 2015) United.com
Hi everyone,
I’m back with an update on the beta website, and to share our plan going forward to fully introduce the new united.com
The new platform we built for united.com has already been incorporated into our mobile app for flight booking and now the website is ready to move forward. This week, we will start to shift more traffic on united.com to the new website. Both the new and existing sites will run in parallel for a few weeks, so don’t be surprised if you come across both. However, if you would like to start using our new homepage and booking path immediately, you can do so by using united.com/ual (make sure any previous United session cookies are cleared). Your feedback here is still important to us, so we’ll continue to prominently display the “Site Feedback” button, in green on the right-side of every page.
Beta was a new approach for us as an organization, and as many of you know, it is an extremely valuable step in refining a product prior to launch. Over the past few months, we have read and processed through thousands of pieces of feedback, and delivered hundreds of bug fixes and functional improvements based directly off what you and many other customers have told us.
Here’s a small snippet of items we’ve added to the site directly based off of your feedback:
See you online & up in the air!
Krista
UA Digital Insider
#2
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,010
Please fix the bug on the mobile app that does not bring in EWR as a departure location for NYC generically. Not sure if that pertains to the website as well, but if it's based on the same tech, I figured I would mention it here.
#3
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Do others have a problem when using UAL.com on their iPhones (when trying to access the full site, not the iPhone app) - that the mobile site comes up in very small font (without the ability to "zoom" it larger?)
I understand the issue about defaulting to the mobile app. That's not what I am addressing.... It's that for some reason, the mobile app comes up in very small type - and it's difficult to press any link.
I understand the issue about defaulting to the mobile app. That's not what I am addressing.... It's that for some reason, the mobile app comes up in very small type - and it's difficult to press any link.
#4
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
1. Why can't you fix the award calendar on the beta site to only show dates with nonstop saver award availability like the legacy site can do?
2. Why isn't there a separate Economy Saver Award and Economy Standard Award column like there is for business and first class?
2. Why isn't there a separate Economy Saver Award and Economy Standard Award column like there is for business and first class?
#5
Join Date: Aug 2007
Posts: 558
For anyone using Greasemonkey - I suggest turning it off before using the new site. Went into a weird loop. Haven't had a chance to fiddle around and see why.
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
ETA: Pull v7.2.0 from the Chrome store or the direct download link; it fixes the loop bug.
Last edited by sbm12; Aug 5, 2015 at 12:17 pm
#7
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,322
Any idea where the option went to select the class of service is for each segment of the multi-city search? I find the new tool virtually impossible to use properly when I fly to Europe in BF/GF and return in Y and upgrade with a GPU. For a flight in September I can book on the old site a roundtrip to HEL from my home for $4.7k - over in D, Back in U. After 30 minutes of trying to duplicate this itinerary and fare classes I give up - best price in the new tool is $7.2k - FOR THE SAME FLIGHTS.
EDIT - the issue seams to be that in the new tool it doesn't assemble fares in the same way as the old tool - and the fare classes end up being bumped up to full J / full Y on the new tool as it assembles the fare basis, versus the old tool that finds a way to get a D / U...
EDIT - the issue seams to be that in the new tool it doesn't assemble fares in the same way as the old tool - and the fare classes end up being bumped up to full J / full Y on the new tool as it assembles the fare basis, versus the old tool that finds a way to get a D / U...
Last edited by bmwe92fan; Aug 5, 2015 at 1:27 pm
#8
Join Date: Feb 2015
Posts: 1,019
Any idea where the option went to select the class of service is for each segment of the multi-city search? I find the new tool virtually impossible to use properly when I fly to Europe in BF/GF and return in Y and upgrade with a GPU. For a flight in September I can book on the old site a roundtrip to HEL from my home for $4.7k - over in D, Back in H. After 30 minutes of trying to duplicate this itinerary and fare classes I give up - best price in the new tool is $7.2k - FOR THE SAME FLIGHTS.
EDIT - the issue seams to be that in the new tool it doesn't assemble fares in the same way as the old tool - and the fare classes end up being bumped up to full J / full Y on the new tool as it assembles the fare basis, versus the old tool that finds a way to get a D / U...
EDIT - the issue seams to be that in the new tool it doesn't assemble fares in the same way as the old tool - and the fare classes end up being bumped up to full J / full Y on the new tool as it assembles the fare basis, versus the old tool that finds a way to get a D / U...
#9
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Bummed to see this getting rolled out.
I will have to spend some more time poking around, but the little bit I have experienced of the new site left me underwhelmed.
I will have to spend some more time poking around, but the little bit I have experienced of the new site left me underwhelmed.
#12
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
So far, it seems to be a new-look front cover with a lot of the underlying site still the existing one unchanged. Once you go down more than a level or two, it's all very familiar-looking.
#13
Join Date: Dec 2011
Programs: UA 1K, Marriott Plat, Avis First, Hertz PC
Posts: 575
A few thoughts:
1) Looks better. The old site was 2000ish.
2) More or less the same as the old.
3) Harder to find saver Y, which is a good thing. Too many CC junkies with miles to burn. Better to obscure it and save some inventory through less redemptions. Also an easier prelude to dynamic pricing.
4) Less travel agent features for ticket building. I suspect this is a fair trade off, most people are buying a simple RT and will Be confused by too many options. Less likely to have bugs too. With more flyers being less experienced, and this trend likely to continue, seems a prudent move. Simplicity in this case is a better product overall.
1) Looks better. The old site was 2000ish.
2) More or less the same as the old.
3) Harder to find saver Y, which is a good thing. Too many CC junkies with miles to burn. Better to obscure it and save some inventory through less redemptions. Also an easier prelude to dynamic pricing.
4) Less travel agent features for ticket building. I suspect this is a fair trade off, most people are buying a simple RT and will Be confused by too many options. Less likely to have bugs too. With more flyers being less experienced, and this trend likely to continue, seems a prudent move. Simplicity in this case is a better product overall.
#14
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
Does this new site have dynamic award pricing?
Not expecting an answer as UA Insider rarely posts past OP & is disallowed from revealing its details or existence, so we'll take the presumed yes.
Not expecting an answer as UA Insider rarely posts past OP & is disallowed from revealing its details or existence, so we'll take the presumed yes.
#15
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,350
Same as Deltas?