Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Nov 21, 2016, 1:17 pm
#2161
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,350
Did April 1st come early?
Nov 21, 2016, 2:03 pm
#2162
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Nov 21, 2016, 5:40 pm
#2163
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Just saw this seatmap:
Flight: HDQ-ETK UA 1239
Aircraft type is 600.
10 rows of PolarisSM business class. Total: 100 biz class seats. Upgrade should be easy.
Row 10-60 are regular economy. Total: 500 economy seats. No E+. UA selling lots of tickets!
Is this military airplane?
Flight: HDQ-ETK UA 1239
Aircraft type is 600.
10 rows of PolarisSM business class. Total: 100 biz class seats. Upgrade should be easy.
Row 10-60 are regular economy. Total: 500 economy seats. No E+. UA selling lots of tickets!
Is this military airplane?
Nov 30, 2016, 11:10 am
#2164
Join Date: Jan 2009
Posts: 599
Welp, I learned the hard way that if you're trying to upgrade one person on a res, split the res beforehand. I tried to upgrade/waitlist myself only on a multi-person res, and did so by selecting only myself to be upgraded via the upgrade page. When I did so and got to the end, somehow it resulted in an additional person being waitlisted as well and spun off to his own res. I now have 3 res (1 for me the upgrade, 1 erronous one and the original one). Having to call in now to cancel the upgrade, but now more people are split than I wanted. Very annoying.
I knew something funny was up when the web page at the purchase screen froze for a little bit. Still that shouldnt have caused it...
I knew something funny was up when the web page at the purchase screen froze for a little bit. Still that shouldnt have caused it...
Dec 19, 2016, 5:56 pm
#2165
Join Date: Dec 2008
Location: CLE
Programs: UA Platinum, Starbucks Gold, PF Chang's Warrior, Wine Century 100
Posts: 1,107
Tried to change an award flight from today to tomorrow. System gave me some nonsense message about it being a "non refundable ticket" and no changes/cancellations were allowed. Mobile app wouldn't give me the change option either. After some stumbling around with various "change/cancel" prompts on the site, I discovered using the checkin function and then un-checking in restored the ability to make changes. Although once I submitted the change I got a different error message, but the reservation seems to have stuck. Was able to check in to the new flight and print BP.
On another note, checking a future CLE-RSW roundtrip, there's a first class upgrade marketing banner being displayed in the middle of the res with the wrong city pairs. Apparently I can upgrade to F on CLE-FLL. At least it's in southern Florida.
On another note, checking a future CLE-RSW roundtrip, there's a first class upgrade marketing banner being displayed in the middle of the res with the wrong city pairs. Apparently I can upgrade to F on CLE-FLL. At least it's in southern Florida.
Jan 8, 2017, 8:58 am
#2166
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
MP account is down for me. Error messages all over the place.
We’re unable to complete your request
We're sorry, but united.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-396-1751 for assistance.
We’re unable to complete your request
We're sorry, but united.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-396-1751 for assistance.
Jan 8, 2017, 10:32 am
#2167
Join Date: Aug 2006
Location: NYC
Programs: UA 1K, Mariott, Hertz Presidents Circle
Posts: 305
Booked a few itins today, some on UA.com and some through concur corporate. All showing variations of mileage earnings, and most saying "this fare is not eligible for MP earnings." Hoping it's just the system being glitchy. All itins do show the upgrade arrow and allow me to select E+, so don't think it is related to BE, but you never know.
Feb 8, 2017, 2:30 pm
#2168
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,215
Must be the new update: Phone number finally recognizable again!
Mods: Please move this message to:
http://www.flyertalk.com/forum/unite...te-issues.html
It's better suited to be put there.
After two months of fighting against the voice messaging system, I voiced the complaint to the MileagePlus service and 1K desk my MileagePlus number could never be recognized by the voice messaging system, no matter how I did it(say it or type it). Finally, I spoke to a MileagePlus Customer Service rep who told me they were undergoing a system update. I just tried the 1K number again yesterday, and the system picked up my phone number again! Finally this saga goes away.
It's never good when the system never recognizes my MileagePlus number, always recognizes something different than what I say or type, and I had to transfer to the MileagePlus Customer Service first, ask to re-input my correct MileagePlus number, and get transferred to 1K. Every time I did that it took 15 minutes.
I believed the Customer Care system was functional again. Check your emails if you see any update of the Customer Care complaint/Compliment reference number sent to you.
Shall the wiki be updated? Not sure if it's substantial enough, but it's certainly substantial for me.
http://www.flyertalk.com/forum/unite...te-issues.html
It's better suited to be put there.
After two months of fighting against the voice messaging system, I voiced the complaint to the MileagePlus service and 1K desk my MileagePlus number could never be recognized by the voice messaging system, no matter how I did it(say it or type it). Finally, I spoke to a MileagePlus Customer Service rep who told me they were undergoing a system update. I just tried the 1K number again yesterday, and the system picked up my phone number again! Finally this saga goes away.
It's never good when the system never recognizes my MileagePlus number, always recognizes something different than what I say or type, and I had to transfer to the MileagePlus Customer Service first, ask to re-input my correct MileagePlus number, and get transferred to 1K. Every time I did that it took 15 minutes.
I believed the Customer Care system was functional again. Check your emails if you see any update of the Customer Care complaint/Compliment reference number sent to you.
Shall the wiki be updated? Not sure if it's substantial enough, but it's certainly substantial for me.
Last edited by PaulInTheSky; Feb 8, 2017 at 4:49 pm
Mar 17, 2017, 4:29 pm
#2169
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Is the united.com homepage not displayed quite right on anybody else's iPad in Safari? This started today for me, tried clearing website data, but no help.
Feb 24, 2020, 10:59 pm
#2170
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Closing, please consult the present active thread on the App,
Redesigned United App - initial release Jan 2019 -- discussion, bugs, ....
WineCountryUA
UA coModerator
Redesigned United App - initial release Jan 2019 -- discussion, bugs, ....
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Mar 28, 2020 at 9:02 pm