Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 14, 2015 | 11:11 am
#346
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I always liked the award search function on united.com
But the new site appears to have a bug - has anyone else noticed this?
I search for a desired route, and i prefer to travel intl on business saver (SAVER AWARD PREMIUM CABIN)
one day in january is coming up shaded blue which indicates there is a business saver award with some routing on that day.
But no flights appear with that award level
For example, one-way LAX-CDG on Dec 25. The day is shaded in BLUE, but every flight in the results page for FIRST or BUSINESS SAVER says "NOT AVAILABLE"
AM I DOING SOMETHING WRONG
But the new site appears to have a bug - has anyone else noticed this?
I search for a desired route, and i prefer to travel intl on business saver (SAVER AWARD PREMIUM CABIN)
one day in january is coming up shaded blue which indicates there is a business saver award with some routing on that day.
But no flights appear with that award level
For example, one-way LAX-CDG on Dec 25. The day is shaded in BLUE, but every flight in the results page for FIRST or BUSINESS SAVER says "NOT AVAILABLE"
AM I DOING SOMETHING WRONG
I hope UA can find a fix, but the problem has been around for at least two years if not more.
Sep 14, 2015 | 11:14 am
#347
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 6,079
I seem to have transitioned to the new site. Is there a way to go back to the old one? I can't seem to find the link anymore. Although half the pages seem to still be the old site.
Sep 14, 2015 | 11:48 am
#348
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,778
I think they DEFINITELY see something different than we do!
Sep 14, 2015 | 11:55 am
#349
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,806
On the old site this would happen when the available flights were on the pages that exceeded the first 25 that were being viewed. After I opened up the option to view the 50 flight options, the available flights were always there. BUT... the reason they were at the botton the list were because of double connections or long connection times (>12 hours sometimes).
I don't see an option for Advanced search settings in the new site.
I don't see an option for Advanced search settings in the new site.
Sep 14, 2015 | 12:36 pm
#350
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Similarly, sometimes it will show in white (no flights available) but there really are some flights available tho they're not terribly accurate.
Last edited by goalie; Sep 14, 2015 at 4:00 pm Reason: removed trolling comment
Sep 14, 2015 | 2:17 pm
#351
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,778
I almost exclusively "trusted" these results for the most part. Never thought to actually call when availability did not appear on the dates desired.
Guess that never hurts to call to verify
Last edited by goalie; Sep 14, 2015 at 4:00 pm Reason: edited quoted post to match edited original
Sep 15, 2015 | 6:39 pm
#352
Join Date: Sep 2015
Posts: 4
Missing award flights options?
With the new website I'm not seeing many of the award flight options that I had seen yesterday (or maybe two days ago, whenever the old website was still there).
For YYZ-BOG there were many UA options with stops in various places but now only the direct AC flights are showing up, greatly reducing the number of options/dates available.
Has anyone else noticed something similar?
For YYZ-BOG there were many UA options with stops in various places but now only the direct AC flights are showing up, greatly reducing the number of options/dates available.
Has anyone else noticed something similar?
Sep 15, 2015 | 7:05 pm
#353
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
For an hour, I've been trying to search for award travel but always get an error: "We are not able to find any available seats that meet your search criteria." There should be plenty of seatsstandard award ones if nothing else. This is for travel way off in June 2016 and a now-award search turns up plenty of seats. Error happens in every browser I have, including the UA app. What gives?
Sep 15, 2015 | 7:48 pm
#354
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA 1K, DL PM, Bonvoy Titanium, HH Diamond
Posts: 1,354
RNE, I am having the same exact issue. There is something wrong with award search right now.
Sep 15, 2015 | 10:47 pm
#355
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA GS MM, Marriott Life Plat, Hyatt Globalist, Southwest Alist pref, various others of little note
Posts: 2,873
same here. I've been looking at flights from HKG-FRA for the last month or so for next summer and there has consistently been options on LH, TK, Swiss, SAS, Air China, and Thai. Now it shows availability only where there is a direct flight on LH.
Sep 16, 2015 | 12:51 am
#356
Join Date: May 2010
Location: Chicago
Programs: UNITED 1K, THAI ROP GOLD, Marriott PLAT, Hilton Gold
Posts: 97
old united website and new united website
im usa based and yesterday, my home page for UA just changed to the new version... How do I get back to the old one??... I dont like the new UA.com website.. its confusing and i cant find the flights i need..
thanks
thanks
Sep 16, 2015 | 1:00 am
#357
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
he new site has been having some issues so the total transition is not likely going to occur immediately.
For now, some have had success clearing their cookies to return to the old site -- there is more on this upthread.
Sep 16, 2015 | 6:38 am
#358
Join Date: Aug 2007
Location: San Francisco
Posts: 1,046
[IMG]
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When trying to book CDG - DOH for this upcoming December, I get this error on my screen (I'm using Chrome, tried on Safari as well and it failed). Here I am trying to give my business to United and they are making it increasingly difficult and frustrating...
[/IMG]When trying to book CDG - DOH for this upcoming December, I get this error on my screen (I'm using Chrome, tried on Safari as well and it failed). Here I am trying to give my business to United and they are making it increasingly difficult and frustrating...
Sep 16, 2015 | 6:39 am
#359
Formerly known as Stephenk19
Join Date: Nov 2011
Location: Munich, Germany
Programs: Free Agent
Posts: 409
Clearing the cookies helped me return to the original UA site. But I am still seeing the lack of award space here as well.
Sep 16, 2015 | 10:28 am
#360
Join Date: Apr 2007
Posts: 100
Now that multiple fare options are shown, it leads to some odd experiences, and not always the "lowest" price, contrary to what's being displayed.
Ex: HKG-SFO nonstop r/t; Nov 26 - Nov 29
Guessing the 2 S-fares shown on the outbound are 2 different S-fares, which lead to different combinability on the return. Still a confusing user experience on the outbound.
Ex: HKG-SFO nonstop r/t; Nov 26 - Nov 29
Code:
HKG-SFO UA862 Economy (lowest) | Economy (flexible) $581 | $334 S fare | S fare Chose the $334 fare, and got the below results. SFO-HKG UA869 Economy (lowest) | Economy (flexible) $604 | $877 K fare | S fare
Code:
HKG-SFO UA862 Economy (lowest) | Economy (flexible) $581 | $334 S fare | S fare Chose the $581 fare, and got the below results. SFO-HKG UA869 Economy (lowest) | Economy (flexible) $357 | $630 K fare | S fare