Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 9, 2015 | 9:30 am
#331
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Sep 9, 2015 | 11:54 am
#332
Join Date: Apr 2009
Location: Houston
Programs: UA GS 3MM & LT UC, Qantas Platinum, HA Pualani Gold, Hilton Lifetime Diamond, Bonvoy Ambassador
Posts: 9,891
Old site not even working properly today!
Sep 9, 2015 | 1:04 pm
#333
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,934
Straight back to old site for me. Now Smisek has gone I am sure they said "right, back to the old site and no more rushing".
Sep 9, 2015 | 1:56 pm
#335
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,934
Sep 10, 2015 | 10:36 pm
#336
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,475
I liked the new site because it let me filter out stupid INTL connections of 40 minutes. The old site not changing to return date to at least the day after the depart day was always fun when months lined up for dates and you didn't realize it.
Sep 11, 2015 | 10:22 am
#337
Join Date: Aug 2005
Location: NRT/HND, IWK, SAT, BWI, NAP, OKA, AUS, DEN, COS and PUB
Programs: UA 1K.. 1MM
Posts: 998
New site is back up for me! Hooray!
Sep 11, 2015 | 3:41 pm
#338
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
With Y Saver and Y Standard combined in to one column, I noticed this pop up today:
Side note: Great UA award availability and pricing for an upcoming trip I am booking for someone else!
small airport - EWR - HAM: 30,000 miles
AMS-ORD-small airport: 30,000 miles
Outstanding.
New Saver & Standard Awards
We've combined Saver and Standard Awards into one column to provide you with the lowest price available. Select the column header to sort your results.
If saver was available, it was shown. Otherwise, the 'lowest' price was a standard award.We've combined Saver and Standard Awards into one column to provide you with the lowest price available. Select the column header to sort your results.
Side note: Great UA award availability and pricing for an upcoming trip I am booking for someone else!
small airport - EWR - HAM: 30,000 miles
AMS-ORD-small airport: 30,000 miles
Outstanding.
Last edited by LarkSFO; Sep 12, 2015 at 11:19 am
Sep 11, 2015 | 6:25 pm
#339
Join Date: Oct 2005
Location: BUR
Programs: in C/C++, Python, SQL
Posts: 346
Apologies if this has been mentioned already. I got the new site for the first time today. Was checking flight status (1119) with the new widget, and noticed that the arrival time didn't match the "X number of minutes early" message displayed. I clicked on the message, which took me to the old flight status page, and the arrival time there was different than on the main page. All of the other info was the same, and it wasn't a different date or anything. It was only a minute off, but still--shouldn't it be reading the same info?
I checked another flight, just for kicks (598), and that one also differed by a minute on the arrival time--but in the other direction. So it's not even a systemic problem, where everything lost a minute on the new page.
Now I'm curious, and need to poke around more.
I checked another flight, just for kicks (598), and that one also differed by a minute on the arrival time--but in the other direction. So it's not even a systemic problem, where everything lost a minute on the new page.
Now I'm curious, and need to poke around more.
Sep 11, 2015 | 9:47 pm
#340
Join Date: Sep 2003
Location: Los Angeles
Programs: UA MM | BA Gold
Posts: 7,299
Using the new site today for the first time. It is cluttered!
I really don't like having to click the details widget to see the connection information including layover city/time.
I know UNITED worked hard on this, but... DL makes it much easier to see all the information.
I really don't like having to click the details widget to see the connection information including layover city/time.
I know UNITED worked hard on this, but... DL makes it much easier to see all the information.
Sep 12, 2015 | 10:39 am
#341
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
I am wondering. What the heck is "23:04 p.m"??? They surely didn't use the sharpest knives in the drawer when developing the new site
Sep 14, 2015 | 9:46 am
#342
Join Date: Jul 2010
Location: CMH
Programs: UA Plat, 1.2MM, HH Lifetime Diamond, Marriott Gold
Posts: 756
"New" website is back
After an OLCI via the old site, the new homepage is back. Let's hope it goes smoother this time around.
Sep 14, 2015 | 10:35 am
#343
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
Back-end processing (searches, log-in---anything that gets the cycling lines or rotating plane/bed/car) seems to be faster now. This is for both the old and new site. Is it just me?
Sep 14, 2015 | 10:56 am
#344
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,778
Award search anomaly - one search day in blue, but no flights appear
I always liked the award search function on united.com
But the new site appears to have a bug - has anyone else noticed this?
I search for a desired route, and i prefer to travel intl on business saver (SAVER AWARD PREMIUM CABIN)
one day in january is coming up shaded blue which indicates there is a business saver award with some routing on that day.
But no flights appear with that award level
For example, one-way LAX-CDG on Dec 25. The day is shaded in BLUE, but every flight in the results page for FIRST or BUSINESS SAVER says "NOT AVAILABLE"
AM I DOING SOMETHING WRONG
But the new site appears to have a bug - has anyone else noticed this?
I search for a desired route, and i prefer to travel intl on business saver (SAVER AWARD PREMIUM CABIN)
one day in january is coming up shaded blue which indicates there is a business saver award with some routing on that day.
But no flights appear with that award level
For example, one-way LAX-CDG on Dec 25. The day is shaded in BLUE, but every flight in the results page for FIRST or BUSINESS SAVER says "NOT AVAILABLE"
AM I DOING SOMETHING WRONG
Sep 14, 2015 | 11:08 am
#345
Join Date: Mar 2012
Posts: 83
Likely a system glitch. This happened to my search from time to time. I've also seen the opposite: dates shaded in yellow with premium cabin saver awards actually available on the result page.