Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Dec 12, 2015 | 1:52 pm
#1081
Join Date: Jun 2005
Posts: 4,645
I recently booked 3 tickets, and two of them disappeared, though they had no trouble charging me for them instantly. The part where they take always works, it's the giving back that fails a lot. Anyway, I had to make 5 calls into web support over 2 days to deal with this crap, and my last call was with a great agent in SLC. After she found the missing reservations, I asked her why this happened, and she instantly said "I don't have time for why." It was clear she was as fed up as anyone and just wanted to do what she could to fix the mess and move on.
Dec 12, 2015 | 2:52 pm
#1083
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,402
New website truly sucks.
Trying toggling between dates on an award search. At least for me, it has erred out of the last 24 hours.
Trying toggling between dates on an award search. At least for me, it has erred out of the last 24 hours.
Dec 12, 2015 | 2:56 pm
#1084
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: UA Plat, DL Silver, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 13,500
The new United.com completely fails at remembering me if I close my browser, wait too long in between visits, etc. On both my laptop and desktop. It might as well not have the option.
Dec 12, 2015 | 3:00 pm
#1085
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,686
Dec 12, 2015 | 3:30 pm
#1086
Join Date: Jun 2005
Posts: 4,645
When I use it, most of the time, it starts with a new slickly designed page, and then it jumps to a legacy Continental page.
It looks like "lipstick on a pig" - they just designed a handful of boxy/trendy pages on top of the old Continental site and revert to Continental UI/functionality for most functions.
I find the design/functionality of award search to be very good, initially, but then when you actually try to complete a booking, it blows up. If they were actually capable of competent execution, this has the potential to be an improvement, but alas, it's just more bugs, more problems, more time, more calls, more frustration.
Dec 12, 2015 | 3:49 pm
#1087
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,428
Dec 12, 2015 | 4:18 pm
#1088
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,402
Is it really a new site?
When I use it, most of the time, it starts with a new slickly designed page, and then it jumps to a legacy Continental page.
It looks like "lipstick on a pig" - they just designed a handful of boxy/trendy pages on top of the old Continental site and revert to Continental UI/functionality for most functions.
I find the design/functionality of award search to be very good, initially, but then when you actually try to complete a booking, it blows up. If they were actually capable of competent execution, this has the potential to be an improvement, but alas, it's just more bugs, more problems, more time, more calls, more frustration.
When I use it, most of the time, it starts with a new slickly designed page, and then it jumps to a legacy Continental page.
It looks like "lipstick on a pig" - they just designed a handful of boxy/trendy pages on top of the old Continental site and revert to Continental UI/functionality for most functions.
I find the design/functionality of award search to be very good, initially, but then when you actually try to complete a booking, it blows up. If they were actually capable of competent execution, this has the potential to be an improvement, but alas, it's just more bugs, more problems, more time, more calls, more frustration.
Problem is the errors in our favor were taken away (no copays, holds, etc) and new errors have been added.
Worst of all, the new website is so darn slow. Just going from one date to another on the award search tool takes at least twice as long as before. I hate it.
Dec 12, 2015 | 4:49 pm
#1089
Join Date: Mar 2005
Location: Not there
Programs: Sirius Cybernetics Corporation
Posts: 1,609
Upgrade Availability - Fail
deleted
Last edited by cyborg; Jun 2, 2018 at 11:02 am Reason: Moving on from Flyertalk
Dec 12, 2015 | 5:56 pm
#1090
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
When I view a reservation, the yellow tab is obnoxiously wide and cryptically lists my destination as my departure. This is happening on all of my reservations.
Example: "Depart MXP - Confirmation XXXXXX"
Anybody else seeing this?
Example: "Depart MXP - Confirmation XXXXXX"
Anybody else seeing this?
Dec 13, 2015 | 1:26 am
#1091
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
Strange fare summaries?
Any interpretations?
Seems to happen for any search right now, logged/expert mode or not.
Seems to happen for any search right now, logged/expert mode or not.
Dec 13, 2015 | 1:35 am
#1092
Join Date: Sep 2015
Location: Bay Area
Programs: UA 1K, BA Gold
Posts: 172
Dec 13, 2015 | 2:02 am
#1093
Join Date: Jun 2015
Posts: 142
Here's a suggestion: If your web site shows an itinerary available for purchase, and allows the purchase to complete, make sure it's actually available.
http://www.flyertalk.com/forum/unite...aitlisted.html
http://www.flyertalk.com/forum/unite...aitlisted.html
Dec 13, 2015 | 5:01 am
#1094
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 72,378
The new website is indeed the old website with a new skin.
Problem is the errors in our favor were taken away (no copays, holds, etc) and new errors have been added.
Worst of all, the new website is so darn slow. Just going from one date to another on the award search tool takes at least twice as long as before. I hate it.
Problem is the errors in our favor were taken away (no copays, holds, etc) and new errors have been added.
Worst of all, the new website is so darn slow. Just going from one date to another on the award search tool takes at least twice as long as before. I hate it.
I find it to be much easier on the eyes than the dog it replaced.
I don't miss the old website at all.