Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Jan 14, 2016 | 12:58 pm
#1231
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,450
Also annoying on the flight search results page that the standard header section is not included, so you cannot jump to any specific area of the site...only back to the home page.
Jan 15, 2016 | 7:18 am
#1232
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,709
Expert mode
Stupid question but how do I see 'old' view of all fare buckets so I can check which flights have RPU/GPU availability?
Showing me high-level view when do search now and not fare buckets.
I have expert mode enabled
Showing me high-level view when do search now and not fare buckets.
I have expert mode enabled
Jan 15, 2016 | 7:27 am
#1233
Join Date: Jan 2016
Location: EWR
Programs: UA 1K; SPG Platinum
Posts: 25
While I'm not sure about the specific answer to your question (whether it's possible to see the old view), IMO the new website is actually much better for this purpose.
If you make a search with expert mode enabled, click the word "details" toward the left side of the matrix that displays all of the fare options. The dropdown includes a listing of all the fare classes and availability.
Additionally, there's a new feature wherein you can specifically search for GPU- and RPU-eligible fares automatically. If you go into the "all search options"/advanced search page, scroll down and there's a section called "upgrade type". The results page swap out the middle column (typically showing the cheapest flexible economy fare when you're looking for economy seats) for the cheapest RPU or GPU (depending on our selection) fare. Yellow arrow in those boxes essentially means r=0 and that you'll therefore be added to the waitlist; green arrow means r>0 and you'll get upgraded upon booking.
If you make a search with expert mode enabled, click the word "details" toward the left side of the matrix that displays all of the fare options. The dropdown includes a listing of all the fare classes and availability.
Additionally, there's a new feature wherein you can specifically search for GPU- and RPU-eligible fares automatically. If you go into the "all search options"/advanced search page, scroll down and there's a section called "upgrade type". The results page swap out the middle column (typically showing the cheapest flexible economy fare when you're looking for economy seats) for the cheapest RPU or GPU (depending on our selection) fare. Yellow arrow in those boxes essentially means r=0 and that you'll therefore be added to the waitlist; green arrow means r>0 and you'll get upgraded upon booking.
Jan 15, 2016 | 8:40 am
#1234
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,381
Jan 15, 2016 | 11:18 am
#1235
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,326
When you do a search, make sure you're logged in, have expert mode on, and click the "Details" link on a segment. You'll be able to see all fare buckets.
Jan 15, 2016 | 11:34 pm
#1236
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Has anyone actually had the "check-in" widget work? Every time I login the check-in tab spins & spins and never pulls up data. I can either manually enter my confirmation code or click the option to look up a reservation with my MileagePlus number.
Yet another non-working, useless feature of the website. It would be quite useful if it actually worked. And it did used to work in beta. It's been broken for over a month for me.
-RM
Yet another non-working, useless feature of the website. It would be quite useful if it actually worked. And it did used to work in beta. It's been broken for over a month for me.
-RM
Jan 16, 2016 | 8:11 am
#1237
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
While I'm not sure about the specific answer to your question (whether it's possible to see the old view), IMO the new website is actually much better for this purpose.
If you make a search with expert mode enabled, click the word "details" toward the left side of the matrix that displays all of the fare options. The dropdown includes a listing of all the fare classes and availability.
Additionally, there's a new feature wherein you can specifically search for GPU- and RPU-eligible fares automatically. If you go into the "all search options"/advanced search page, scroll down and there's a section called "upgrade type". The results page swap out the middle column (typically showing the cheapest flexible economy fare when you're looking for economy seats) for the cheapest RPU or GPU (depending on our selection) fare. Yellow arrow in those boxes essentially means r=0 and that you'll therefore be added to the waitlist; green arrow means r>0 and you'll get upgraded upon booking.
If you make a search with expert mode enabled, click the word "details" toward the left side of the matrix that displays all of the fare options. The dropdown includes a listing of all the fare classes and availability.
Additionally, there's a new feature wherein you can specifically search for GPU- and RPU-eligible fares automatically. If you go into the "all search options"/advanced search page, scroll down and there's a section called "upgrade type". The results page swap out the middle column (typically showing the cheapest flexible economy fare when you're looking for economy seats) for the cheapest RPU or GPU (depending on our selection) fare. Yellow arrow in those boxes essentially means r=0 and that you'll therefore be added to the waitlist; green arrow means r>0 and you'll get upgraded upon booking.
Also, the R availability and upgrade indicator isn't always correct. I booked a flight that said no upgrade was available even though it was R9. I booked it and manually upgraded. It was a nonstop flight.
Jan 16, 2016 | 10:18 am
#1238
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,740
Has anyone actually had the "check-in" widget work? Every time I login the check-in tab spins & spins and never pulls up data. I can either manually enter my confirmation code or click the option to look up a reservation with my MileagePlus number.
Yet another non-working, useless feature of the website. It would be quite useful if it actually worked. And it did used to work in beta. It's been broken for over a month for me.
-RM
Yet another non-working, useless feature of the website. It would be quite useful if it actually worked. And it did used to work in beta. It's been broken for over a month for me.
-RM
-- Check in -- not only do I have to enter everything manually after signing in again (god forbid the website actually remembered who I am) I have to reinter it on the next page anyway
-- Flight status -- when it works only seems to pick one leg (usually but not always the first) to display status for even though the widget identifies the correct "ultimate" origin and destination (e.g. I flew RIC-EWR-CLE last week and it showed me RIC-CLE in the widget but only status for the RIC-EWR in the widget or when I looked at the detailed status...
I think I've said I really like the new booking flow with the filters/sorting/etc (when it works) but there are still a lot of loose ends...
Jan 16, 2016 | 11:55 am
#1239
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Please fix the ability to accept a routine schedule change (as in less than 10 minutes) on-line if there is a waitlisted upgrade on either the flight affected by the schedule change or an onward leg so I don't have to call reservations to accept the schedule change
Jan 21, 2016 | 12:28 pm
#1240
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
There's usually a development, testing, and release cycle that all bugfixes and new features go through, so "quickly" is relative to all bugfixes and features, most of which are more more complex than this. While it's an annoying usability issue, they don't need to rush to patch the defect. I bet the fix will go into their next release.
Jan 21, 2016 | 2:43 pm
#1241
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,588
Just noticed on the mystatus.united.com page, for lounge access (I'm gold), it says:
Access to 1,000 Airport Lounges for you and a guest when you travel with any Star Alliance member airline — regardless of your class of travel1
1 Guests must enter with an eligible Star Alliance Gold customer and must depart on a Star Alliance airline, though not necessarily on the same flight. Status level benefits vary among frequent flyer programs.
--------------------
Now I'm WELL aware that it's always applied that, to get into the UA lounges, you needed to be travelling internationally or using a different *G card. But the way it is worded right now, does NOT exclude traveling on United. It explicitly says "any star alliance member" and the footnote does not exclude UA.
Access to 1,000 Airport Lounges for you and a guest when you travel with any Star Alliance member airline — regardless of your class of travel1
1 Guests must enter with an eligible Star Alliance Gold customer and must depart on a Star Alliance airline, though not necessarily on the same flight. Status level benefits vary among frequent flyer programs.
--------------------
Now I'm WELL aware that it's always applied that, to get into the UA lounges, you needed to be travelling internationally or using a different *G card. But the way it is worded right now, does NOT exclude traveling on United. It explicitly says "any star alliance member" and the footnote does not exclude UA.
Jan 21, 2016 | 3:06 pm
#1242
Join Date: Oct 2002
Location: NYC
Programs: UA 1K MM
Posts: 297
So what? The point of this thread is to post experiences. The fact that yours is different is no reason to put down previous posters.
UA has made innumerable poor business decisions over the years. Just because they've stuck to this one doesn't say anything about whether the new site is customer-acceptable.
I absolutely detest the new site but am forced to use it because there's no other way to access reservations and account info, check for R space, etc.
UA has made innumerable poor business decisions over the years. Just because they've stuck to this one doesn't say anything about whether the new site is customer-acceptable.
I absolutely detest the new site but am forced to use it because there's no other way to access reservations and account info, check for R space, etc.
Jan 21, 2016 | 3:29 pm
#1243
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,069
I wish the site would just remember me 
Jan 21, 2016 | 5:35 pm
#1244
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Just noticed on the mystatus.united.com page, for lounge access (I'm gold), it says:
Access to 1,000 Airport Lounges for you and a guest when you travel with any Star Alliance member airline regardless of your class of travel1
1 Guests must enter with an eligible Star Alliance Gold customer and must depart on a Star Alliance airline, though not necessarily on the same flight. Status level benefits vary among frequent flyer programs.
--------------------
Now I'm WELL aware that it's always applied that, to get into the UA lounges, you needed to be travelling internationally or using a different *G card. But the way it is worded right now, does NOT exclude traveling on United. It explicitly says "any star alliance member" and the footnote does not exclude UA.
Access to 1,000 Airport Lounges for you and a guest when you travel with any Star Alliance member airline regardless of your class of travel1
1 Guests must enter with an eligible Star Alliance Gold customer and must depart on a Star Alliance airline, though not necessarily on the same flight. Status level benefits vary among frequent flyer programs.
--------------------
Now I'm WELL aware that it's always applied that, to get into the UA lounges, you needed to be travelling internationally or using a different *G card. But the way it is worded right now, does NOT exclude traveling on United. It explicitly says "any star alliance member" and the footnote does not exclude UA.
Jan 21, 2016 | 5:40 pm
#1245
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889