Originally Posted by
Kacee
So what? The point of this thread is to post experiences. The fact that yours is different is no reason to put down previous posters.
UA has made innumerable poor business decisions over the years. Just because they've stuck to this one doesn't say anything about whether the new site is customer-acceptable.
I absolutely detest the new site but am forced to use it because there's no other way to access reservations and account info, check for R space, etc.
The CO website was one true improvement post merger. Now they have this monstrosity that I too absolutely detest. The previous version while not particularly pretty, was extremely functional and made excellent use of screen real estate. I would pay an annual subscription to have access to the older version.