Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#1276




Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 806
Another UA Web site issue..advice?
We are planning a trip to China for about a year from now. I know I can't book it this early but I wanted to get some kind of idea of the prices and upgrade chances but when I enter all of the info using some dates that are about 8 months out and I select MUA and click search it searches for a few minutes and gives me an error message. If it don't click the MUA it gives me schedules and fares for both coach and biz class... I don't get it and while it is not a big rush now I want to be ready come April 1 to get this booked. The routing is LAS to HKG and return is PVG to LAS. Both routes go thru SFO.
Thoughts? Advice (besides waiting) I really would like to use up the almost 200,000 miles we are sitting on now..
Thoughts? Advice (besides waiting) I really would like to use up the almost 200,000 miles we are sitting on now..
#1277




Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,765
I don't know if it's related to the new website or not but is anyone else having to call in to have a ticket reissued/revalidated every time an upgrade clears?
Most of my travel is on Y-/B-uped fares but I'm flying leisure this weekend CLE-DEN-PDX-EWR-CLE. I applied a RPU for PDX->CLE. PDX-EWR cleared almost instantaneously, but got the red text on the reservation to call UA res to have the ticket reissued. So I did.
A few weeks ago EWR-CLE cleared... and I got the red text to on the reservation to call UA res to have the ticket reissued. So I did.
Tonight I got the EUA notification that my CPU for DEN-PDX cleared (at about T-24 for that segment) and I went to re-checkin and I got this lovely:
So I pulled up the reservation and whaddya know? Same red text. So with a single PNR I've been upgraded on 3 segments and had to call to "fix" the ticket 3 times. The agent tonight though friendly was clueless... I think she literally crashed because after I introduced myself and stated my problem there was a "give me a moment..." followed by literally four and a half minutes of silence before a "ok, what did you need again?" Total call time was 18 minutes from agent answer to hang up.
I don't remember in the past with EUA/CPU having to do anything other than recheckin to get updated boarding passes and there has to be a better way...
Most of my travel is on Y-/B-uped fares but I'm flying leisure this weekend CLE-DEN-PDX-EWR-CLE. I applied a RPU for PDX->CLE. PDX-EWR cleared almost instantaneously, but got the red text on the reservation to call UA res to have the ticket reissued. So I did.
A few weeks ago EWR-CLE cleared... and I got the red text to on the reservation to call UA res to have the ticket reissued. So I did.
Tonight I got the EUA notification that my CPU for DEN-PDX cleared (at about T-24 for that segment) and I went to re-checkin and I got this lovely:
We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-UNITED-1 (1-800-864-8331) for assistance.
I don't remember in the past with EUA/CPU having to do anything other than recheckin to get updated boarding passes and there has to be a better way...
#1278
Join Date: Feb 2016
Location: Seattle, WA
Programs: AS MVP Gold 75K, DL Platinum, UA Gold, Marriott LT Titanium, Hyatt Globalist, Hilton Gold
Posts: 89
I've been having issues with accrual information not displaying appropriately for future flights. For example, I have a AUS-ORD roundtrip that says "This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit" despite being on United Express. It is operated by Republic, so maybe that's the issue? The funny thing is that it displays correctly on the United app on my phone as well as during the booking process. The MP support staff only could offer, "call us back after the flight if it doesn't post."
#1279
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
I've been having issues with accrual information not displaying appropriately for future flights. For example, I have a AUS-ORD roundtrip that says "This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit" despite being on United Express. It is operated by Republic, so maybe that's the issue? The funny thing is that it displays correctly on the United app on my phone as well as during the booking process. The MP support staff only could offer, "call us back after the flight if it doesn't post."
http://www.flyertalk.com/forum/unite...itinerary.html
#1280



Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,932
You're not alone and there's a rather lengthy discussion on that issue here
http://www.flyertalk.com/forum/unite...itinerary.html
http://www.flyertalk.com/forum/unite...itinerary.html
#1281


Join Date: Jun 2008
Location: YVR
Programs: Aeroplan, AAdvantage
Posts: 2,107
Award Availability Calendar coloring broken
Look at this, the award is right there but it's colored white:
#1282
FlyerTalk Evangelist



Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,352
I don't think it's ever worked right on the new or old site.
#1283
FlyerTalk Evangelist




Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,402
That's not the only thing that is broken on the pathetic excuse for a website that UA just made worse with its recent pathetic update.
Last edited by MatthewLAX; Feb 6, 2016 at 10:24 pm
#1284
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
"Operating Carrier"....
#1285
FlyerTalk Evangelist




Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,402
#1286

Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,053
I have noticed the coloring does not work for the past 4-5 months.
#1287
A FlyerTalk Posting Legend




Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,219
#1288
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,493
it never worked for partner flights. You got to click through the dates you want regardless of the color. It sucks, but better than the Delta calendar!
#1289




Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 682
Anyone have issues with the site's "Remember Me"? I always have to re-input my MP # and PIN




