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Old Apr 7, 2016, 2:59 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: physioprof
Originally Posted by Kmxu
If you want to use the old site, as mentioned upthread, you clear the cache and history on your browser and type in "ual.com". This should work.
As of Oct. 26, 2015 it no longer seems possible to access the old version of the website.

Related thread
Consolidated: Is united.com or parts of it down?

Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:

Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
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Functionality issues/questions with "New" (Fall 2015) United.com

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Old Jan 8, 2016 | 8:02 am
  #1201  
 
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Originally Posted by tfizzle
I"m trying to book a multicity flight with a segment from FRA to PDX. I want the FRA-SFO-PDX sequence with FRA-SFO on Lufthansa but the search engine isn't showing rather it is only routing through ORD. I know the FRA-SFO flight is there, but how can I get it to appear? Thanks
Which dates are you looking at and which class? This usually happens to me when the UA codeshare is sold out (even if the underlying LH flight numbers have availability).
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Old Jan 8, 2016 | 8:44 am
  #1202  
 
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Originally Posted by ndhapple
Anyone else running into an issue where only the top portion of the filter functions are visible when on the bottom of the flight-search page??? I'm getting this in both Chrome and Firefox on my Mac. (I'm doing a pretty terrible job of explaining what this looks like, so I attached a pic).
Yup, I'm seeing it as well, on both Mac OS X and the iPad. Frustrating.
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Old Jan 8, 2016 | 9:33 am
  #1203  
 
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Originally Posted by RandomBaritone
Yup, I'm seeing it as well, on both Mac OS X and the iPad. Frustrating.
Jeez. Testing your website on all the major browsers (Mac/Windows; IE/Edge, Chrome, Firefox, Safari)and platforms is standard operating procedure these days -- or at least it should be.
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Old Jan 8, 2016 | 11:04 am
  #1204  
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Originally Posted by ndhapple
Anyone else running into an issue where only the top portion of the filter functions are visible when on the bottom of the flight-search page??? I'm getting this in both Chrome and Firefox on my Mac. (I'm doing a pretty terrible job of explaining what this looks like, so I attached a pic).
Yep, if you widen the window enough, it will jump to a side bar that is actually usable.

The clicking on different dates thing still doesnt work. It shows a price, but when I click on the date it gives an error. I must do another search.
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Old Jan 11, 2016 | 7:27 pm
  #1205  
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Weather waiver information and airport information buried on UA website now?

Hi All,

As I was recently concerned about EWR as someone had posted questioning if the airport was closed because of icy conditions......

I went to the UA website to get information and see if any travel waivers had posted.

This link used to be prominently displayed in the top right of the homepage.

It is not there now. I went to check the travel information tab at the top of the homepage. Nothing there. It will give you a link to a weather report by airport.

Why do you think UA removed this prominently displayed link and how in the heck do I find this information in the future?

Thanks for feedback. Happy flying.
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Old Jan 11, 2016 | 7:40 pm
  #1206  
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Originally Posted by mkr
Hi All,

This link used to be prominently displayed in the top right of the homepage.

It is not there now. I went to check the travel information tab at the top of the homepage. Nothing there. It will give you a link to a weather report by airport.

Why do you think UA removed this prominently displayed link and how in the heck do I find this information in the future?
It's near the bottom of the home page where there's a darker band of blue that's approximately 0.5" high. It has 3 links: About United, Products & Services, and Important Notices. You want to click on "Important Notices"
which will take you to the page you're looking for. I've included the link above. I'm not sure why they moved it as I agree that it's not as prominent as it used to be.
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Old Jan 11, 2016 | 7:40 pm
  #1207  
 
Join Date: Jul 2013
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Originally Posted by mkr
Hi All,

As I was recently concerned about EWR as someone had posted questioning if the airport was closed because of icy conditions......

I went to the UA website to get information and see if any travel waivers had posted.

This link used to be prominently displayed in the top right of the homepage.

It is not there now. I went to check the travel information tab at the top of the homepage. Nothing there. It will give you a link to a weather report by airport.

Why do you think UA removed this prominently displayed link and how in the heck do I find this information in the future?

Thanks for feedback. Happy flying.
It wasn't prominent but I found this page after maybe ninety seconds of poking around.

Last edited by ajGoes; Jan 11, 2016 at 7:47 pm Reason: Fix link
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Old Jan 12, 2016 | 4:51 pm
  #1208  
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Planned upgauge or bug? Three seats were already assigned, too. Seems like a recipe for oversale disaster unless they're swapping in a 320/738. Given it's I9 something tells me they didn't intend this. VDB party for F?
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Old Jan 12, 2016 | 5:31 pm
  #1209  
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Originally Posted by findark
Planned upgauge or bug? Three seats were already assigned, too. Seems like a recipe for oversale disaster unless they're swapping in a 320/738. Given it's I9 something tells me they didn't intend this. VDB party for F?
what does the seatmap show?
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Old Jan 12, 2016 | 5:39 pm
  #1210  
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Originally Posted by cfischer
what does the seatmap show?
A 319 with (now) 4 out of 8 seats in F assigned, not blocked. I've found a few other 319s on that route with the same issue. Given the fact it's I9, I'm strongly inclined to say someone made a mistake with inventory. Date is 11 March.
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Old Jan 12, 2016 | 6:14 pm
  #1211  
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Originally Posted by findark
A 319 with (now) 4 out of 8 seats in F assigned, not blocked. I've found a few other 319s on that route with the same issue. Given the fact it's I9, I'm strongly inclined to say someone made a mistake with inventory. Date is 11 March.
yeah, that's really great. That'll be an expensive mistake for UA. They even have this for several dates. Nice ...

Last edited by cfischer; Jan 12, 2016 at 6:19 pm
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Old Jan 12, 2016 | 8:58 pm
  #1212  
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Yet again simple fare searches return "Not available" results.

Check SEA-EWR-xxx (South America) by trying SEA-xxx. All business class flights show "Not Available". But there's wide open availability on both flights I need. This is not the first time I've seen this.

Search it via multi-city (SEA-EWR/EWR-xxx) and viola, business class fares appear! (And, yes, business class is available as a through/married segment itinerary as confirmed by EF).

Tired of having to search fifteen different ways just to book a ticket.

Case in point - the ticket I booked 5 minutes ago. SEA-MEX via IAH. Searching SEA-MEX yielded a flight via IAH that is $100 more than all other business fares but it's the flights I wanted. Do a multi-city search and pick SEA-IAH and IAH-MEX (flights I want) and that prices at the lower fare no problem. Booked and ticketed but this is wasting my time.

And not to mention the "recent searches" drop down on the home page is completely broken. So nice of UA to remind us what our searches are but completely useless of the website to do nothing with that data. Click on any of the recent searches and nothing happens other than the drop box disappearing. Your old search criteria is still there - not the recent search you just clicked on. Submitted via feedback.

I use the latest version of Chrome.

-RM

Originally Posted by findark
A 319 with (now) 4 out of 8 seats in F assigned, not blocked. I've found a few other 319s on that route with the same issue. Given the fact it's I9, I'm strongly inclined to say someone made a mistake with inventory. Date is 11 March.
My guess is they plan on up-gauging the equipment. But this is NOT a problem w/ the website - EF shows the exact same data.

-RM

Last edited by WineCountryUA; Jan 12, 2016 at 10:26 pm Reason: merging consecutive posts by same member
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Old Jan 13, 2016 | 7:52 am
  #1213  
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Originally Posted by RobOnLI
And not to mention the "recent searches" drop down on the home page is completely broken. So nice of UA to remind us what our searches are but completely useless of the website to do nothing with that data. Click on any of the recent searches and nothing happens other than the drop box disappearing. Your old search criteria is still there - not the recent search you just clicked on. Submitted via feedback.

I use the latest version of Chrome.
I've experienced the same. The 'recent searches' thing just plain does nt work. I'm glad to hear that it's not just me. I'm using Firefox BTW.
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Old Jan 13, 2016 | 8:04 am
  #1214  
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New one for me now. None of the stupid tiles on the front page are "clickable" to me on Firefox. ie click the MileagePlus box and nothing expands anymore. Same with my trips, flight status, etc.

Works with IE.

I am tired of submitting feedback on this POS.
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Old Jan 13, 2016 | 8:22 am
  #1215  
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More errors than any other site I use. It's unreal.

Who's going to start the campaign to bring back the previous UA.com? Or at least maintain support for it at ual.com like they did for a period of time.
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