Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#1291
FlyerTalk Evangelist




Join Date: Apr 2009
Location: Democratic People's Republic of the UK
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Posts: 21,931
It sometimes remembers me, and sometimes it doesn't. It seems to un-remember me when I start searching for flights I think but I really cannot be bothered to check. Let's face it we are months down the line here and it really should not be this buggy still.
#1292
FlyerTalk Evangelist




Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,450
Common airports that United doesn't serve.
Flight and Connection times disappear from displays.
"Operated by" is often blank on JV/Partner flights.
Searches that result in red error messages seem more common.
#1293
FlyerTalk Evangelist




Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,931
You remind me, sometimes it has my previous searches, sometimes it doesn't, and most times it will not let me select one.
#1294




Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,741
In the "only cosmetic and it annoys me far more than it should" column...
I'm trying to fly CLE-EWR this afternoon on one of the NS offerings. Delayed due to "Air Traffic Control" and on the flight status pane there's the message "! Flight Delay - You are confirmed on both your original flight and a later flight in case you miss your connection. View updated reservation details".
Thoroughly confusing as I have no connection and EWR is the final (only) destination in the PNR which has exactly 1 segment in it. Clicking the "View Updated Reservation Details" link just refreshes the homepage. And of course, looking at the reservation the normal way shows only the original segment with no protection segments added...
(If I hadn't already talked to the reservations and ATO to see if there were any "creative" solutions to get me to Newark earlier I'd probably call just to make sure the reservation hadn't been screwed with...)
I'm trying to fly CLE-EWR this afternoon on one of the NS offerings. Delayed due to "Air Traffic Control" and on the flight status pane there's the message "! Flight Delay - You are confirmed on both your original flight and a later flight in case you miss your connection. View updated reservation details".
Thoroughly confusing as I have no connection and EWR is the final (only) destination in the PNR which has exactly 1 segment in it. Clicking the "View Updated Reservation Details" link just refreshes the homepage. And of course, looking at the reservation the normal way shows only the original segment with no protection segments added...
(If I hadn't already talked to the reservations and ATO to see if there were any "creative" solutions to get me to Newark earlier I'd probably call just to make sure the reservation hadn't been screwed with...)
#1295
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
The website is horribly dysfunctional tonight.
Trying to book SFO-KIX 1/14-1/18. .com returns the nonstop (UA35) outbound, but misprices the segments by approx. 50% ($371 for a W, $1459 for a P). And if I select the nonstop outbound, it simply will not offer the nonstop (UA34) return, despite wide open availability.
This is just a disgrace.
Trying to book SFO-KIX 1/14-1/18. .com returns the nonstop (UA35) outbound, but misprices the segments by approx. 50% ($371 for a W, $1459 for a P). And if I select the nonstop outbound, it simply will not offer the nonstop (UA34) return, despite wide open availability.
This is just a disgrace.
#1296


Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
It is still annoying after so much time that on many (not all) of my flights, the "change flights" tab still does not work.
#1297




Join Date: Feb 2004
Location: San Francisco
Programs: UA 1K since 1998 & 3 Million Miler & ex-GS; DL Diamond 2015-2022; BAEC Silver; Bonvoy LT Titanium
Posts: 1,020
(I tried searching this thread for a similar issue but did not find anything).
I am trying to book SFO-MEL roundtrip.
Using the roundtrip option, the total GPU-upgradeable airfare is $1876. There is R space SFO-LAX-MEL, but no R space MEL-LAX-SFO.
Using the one-way option, the total of two GPU-upgradeable one-ways is a less number at $1808. There is R space is each direction. And, this is for the same flights that were selected during the roundtrip search!
Is this the new norm for the website to show R space only for one-ways (or only for roundtrips)? Or, is this related to the combinability and/or breaking of fares?
Also, one type of search gives R space results with LONG layovers in LAX, while the other type of search gives R space results with reasonable layovers in LAX. But, my preferred timings were never fully available for combination and selection.
Is the solution to call UA and have them piece together the segments that I really want and hope that the calculated total falls in line with the other totals?
I am trying to book SFO-MEL roundtrip.
Using the roundtrip option, the total GPU-upgradeable airfare is $1876. There is R space SFO-LAX-MEL, but no R space MEL-LAX-SFO.
Using the one-way option, the total of two GPU-upgradeable one-ways is a less number at $1808. There is R space is each direction. And, this is for the same flights that were selected during the roundtrip search!
Is this the new norm for the website to show R space only for one-ways (or only for roundtrips)? Or, is this related to the combinability and/or breaking of fares?
Also, one type of search gives R space results with LONG layovers in LAX, while the other type of search gives R space results with reasonable layovers in LAX. But, my preferred timings were never fully available for combination and selection.
Is the solution to call UA and have them piece together the segments that I really want and hope that the calculated total falls in line with the other totals?
#1298
Flyertalk Evangelist, Moderator: United Airlines MileagePlus


Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
(I tried searching this thread for a similar issue but did not find anything).
I am trying to book SFO-MEL roundtrip.
Using the ‘roundtrip’ option, the total GPU-upgradeable airfare is $1876. There is R space SFO-LAX-MEL, but no R space MEL-LAX-SFO.
Using the ‘one-way’ option, the total of two GPU-upgradeable one-ways is a less number at $1808. There is R space is each direction. And, this is for the same flights that were selected during the roundtrip search…!
Is this the new norm for the website to show R space only for one-ways (or only for roundtrips)? Or, is this related to the combinability and/or breaking of fares?
Also, one type of search gives R space results with LONG layovers in LAX, while the other type of search gives R space results with reasonable layovers in LAX. But, my preferred timings were never fully available for combination and selection.
Is the solution to call UA and have them piece together the segments that I really want – and hope that the calculated total falls in line with the other totals?
I am trying to book SFO-MEL roundtrip.
Using the ‘roundtrip’ option, the total GPU-upgradeable airfare is $1876. There is R space SFO-LAX-MEL, but no R space MEL-LAX-SFO.
Using the ‘one-way’ option, the total of two GPU-upgradeable one-ways is a less number at $1808. There is R space is each direction. And, this is for the same flights that were selected during the roundtrip search…!
Is this the new norm for the website to show R space only for one-ways (or only for roundtrips)? Or, is this related to the combinability and/or breaking of fares?
Also, one type of search gives R space results with LONG layovers in LAX, while the other type of search gives R space results with reasonable layovers in LAX. But, my preferred timings were never fully available for combination and selection.
Is the solution to call UA and have them piece together the segments that I really want – and hope that the calculated total falls in line with the other totals?
You can price the trip with or without a fare break in LAX. This will affect R space on the segments, even if on the same flights. It is not easy to see on the UA engine which way your trip is priced, as the prices are similar depending on the combination of fares. I'm guessing the round trip used the SFO-MEL through fare and the one ways used SFO-LAX/LAX-MEL.
The two one ways are cheaper because, for whatever reason, there is no YQ on the fares priced on an ex-MEL ticket. So the return MEL-SFO is cheaper than a half round trip priced on an ex-SFO ticket. It's a different fare table entirely.
With dates I could probably see what the most favorable construction is. One thing that I've never understood is how married segment R availability works after booking, but you can probably poke at that with the help of a nice agent.
Last edited by findark; Feb 9, 2016 at 3:00 pm Reason: found answers
#1299




Join Date: Feb 2004
Location: San Francisco
Programs: UA 1K since 1998 & 3 Million Miler & ex-GS; DL Diamond 2015-2022; BAEC Silver; Bonvoy LT Titanium
Posts: 1,020
Hi findark! The dates are 3/30 to 4/7. Thanks.
#1300
Flyertalk Evangelist, Moderator: United Airlines MileagePlus


Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
Okay. I'm still not sure whether married segment availability is a thing with upgrade inventory, since they will clear upgrades by segment, but I'm going to run with the theory that it is not (and possibly be corrected).
For your dates, LAX-MEL and MEL-LAX are both wide open (R9). Any method of routing a GPU eligible fare onto those flights should clear at booking, regardless of your SFO connection. The SFO-LAX connections are anything but, and the system will display your upgrade availability using the following metric:
In both cases the TPAC should clear at booking. I'm about 95% sure of this - even if I'm wrong you should be able to cancel for free within 24 hours.
As I edited my above post to note, the one ways are cheaper because you can ticket ex-MEL with no YQ. This prices as SFO-MEL/MEL-LAX/LAX-SFO, which may give you different indications of R space as noted above. If you don't mind booking on separate tickets, you can do this to save a bit of money. Do not ask an agent to do this on one PNR; it will not work. But no matter your approach, and no matter which SFO connection you want, the important leg should clear into R at booking ^
For your dates, LAX-MEL and MEL-LAX are both wide open (R9). Any method of routing a GPU eligible fare onto those flights should clear at booking, regardless of your SFO connection. The SFO-LAX connections are anything but, and the system will display your upgrade availability using the following metric:
- if you are fared through SFO to MEL, it will take the set intersection of the R availability (so R0 intersect R9 is R0), apply it to both flights, and tell you there is no R space. Engine will claim "waitlist upgrade", but your TPAC segment should clear immediately (SFO-LAX will waitlist)
- if you have a fare break in LAX, it will show each segment correctly, and show "mixed upgrade" since one segment will clear
In both cases the TPAC should clear at booking. I'm about 95% sure of this - even if I'm wrong you should be able to cancel for free within 24 hours.
As I edited my above post to note, the one ways are cheaper because you can ticket ex-MEL with no YQ. This prices as SFO-MEL/MEL-LAX/LAX-SFO, which may give you different indications of R space as noted above. If you don't mind booking on separate tickets, you can do this to save a bit of money. Do not ask an agent to do this on one PNR; it will not work. But no matter your approach, and no matter which SFO connection you want, the important leg should clear into R at booking ^
#1301




Join Date: Feb 2004
Location: San Francisco
Programs: UA 1K since 1998 & 3 Million Miler & ex-GS; DL Diamond 2015-2022; BAEC Silver; Bonvoy LT Titanium
Posts: 1,020
Thanks findark for taking the time to look into this and to respond with a clear explanation. I will purchase the two one-way tickets (via a call to UA to get the exact times/flights that I want) and enjoy my lie-flat seat across the Pacific
#1302
Join Date: Sep 2012
Location: LAX
Programs: AA EXP, AMEX PLAT, Priority Pass, Admirals Club, SPG Plat, Hilton Diamond, Hyatt Diamond
Posts: 222
Nonstop Award Calendar Back?
Today I came across a checkbox next to the award calendar that sorts the results to display nonstops only on the calendar. It only shows up on some searches and is really glitchy. Hopefully they improve it and get it working on all searches. Has anyone else seen this yet? Any pattern as to when it shows up?
#1303
Join Date: Dec 2007
Location: Now:AUS (again); Previous: LGA/EWR (BLKYN, missing JFK), AUS, SAT
Programs: Current: UA-Silver, Former AA Plat, DL Silver
Posts: 593
I see it too!
#1304
A FlyerTalk Posting Legend




Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,210
It never worked before, I'm not sure why we should expect it to work now.
#1305


Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,120
Operating Carrier
Is United no longer saying who the Operating Carrier is aside from its a Star Alliance partner?



